Enjoy the View / 1st Folding Reviews 

214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing prompt, very friendly support and efficiently resolving various maintenance issues over the years. Reviewers emphasize that appointments are always scheduled conveniently, while engineers demonstrate exceptional knowledge and professionalism during visits. People are also deeply impressed by the exceptional after-care service and the remarkable durability of the products. Consumers highlight that installation processes are handled smoothly, leaving them completely satisfied with their overall home improvements. Many individuals note that communication remains clear and responsive long after the initial purchase is completed.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the prompt response and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their expert knowledge, efficiency,... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of strong praise and reported defects.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that everyone has been helpful and... See more

Quality

People report positive experiences with quality, highlighting that the doors are incredible and still in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a perman... See more

Rated 5 out of 5 stars

We had bifolding doors fitted by 1st Folding Doors 18 years ago and they have been excellent. Recently we had a problem with the closing mechanism and Jenny from the service team could not have been m... See more

Rated 5 out of 5 stars

If everyone cared as much as Dan to be friendly, kind, and deliver a quality service - life would be so much better. Dan and his team always let us know when they will be coming, turn up on time, let... See more

Rated 5 out of 5 stars

What an incredible service. We got in touch with them after our initial glazing company let us down, because they could not source the right height tilt only windows we wanted. Marcus came roun... See more


Company details

  1. Double Glazing Installer

Written by the company

A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(214)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

In 2010 i had my first sliding doors…

In 2010 i had my first sliding doors installed in my house, Danny installed them and 15 years later Danny has returned to restore them. His workmanship and skill is off the chart. They could have easily pushed me to replace them but he didnt. Friendly and efficient, finding economical ways to fix a problem makes me a big fan. Marcus, Jenny and the team are amazing. When i first installed my folding doors i recommended to three fruends to use them, 15 years later they are all still happy with their doors. Absolutely amazing!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Planned Maintenance

Had a visit from Dan today, what a lovely fella.
My Bi-Fold doors were fitted about 4 years ago and I’m so glad I used the guys at 1st Folding Sliding Doors.
From speaking to Jenny in the office to a service call by Dan at home they are always so polite and helpful.
Keep up the good work guys your doing a fantastic job.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Fab company and product

Super happy with product and installation . Everyone we have spoken to/ met have been so friendly and professional. Product looks great and one year in we are still very pleased with our new windows, bifolds and French doors.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dan went out of his way to get my windows fitted in time for a deadline. Cannot thank him enough.

The company has fitted doors/windows in my house. Some tricky windows put in really well. Very pleased with the work.

28 February 2025
Unprompted review
Rated 4 out of 5 stars

Worth the wait

We had 1st Folding replace several of our windows, and provide us with 3 doors (2 rear doors and one front door). The ordering experience was extremely nice, and they were quite proactive about working with us through various options. Because of the Christmas holidays and a custom front door colour, it took them several extra weeks to find the optimal trim for our front door (I was told they came out with several different colours before they found something they were happy with)--but it was certainly worth the wait and now our front door looks fantastic as well.

6 December 2024
Unprompted review
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Reply from Enjoy the View / 1st Folding

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Rated 5 out of 5 stars

Dan and Jenny came to replace one of…

Dan and Jenny came to replace one of the hinges on our bifold doors on a Sunday morning. They were very friendly, helpful and efficient. Would absolutely recommend. Five star service!

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding after sales cares - years after bi folds were fitted!

Just before Christmas, our bifolds wouldn’t open. As a mid-terrace house with rabbits and fish - this proved a problem!

The team at 1st fold went over and above to resolve the issue. Firstly, their customer care team troubleshooted the issue over the phone - enabling us to identify broken parts and a way to get the door open (enabling us to feed to rabbits).

Next, the team managed to get one of their installers out to us next day to replace the broken parts. The last working day before they closed for Christmas.

Great after care service on bifolds that were fitted in 2018. Highly recommended.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Jenny from the services department well really out of her way to help us when we had an issue with our bi-fold doors.
The jamming issue happened the day before we were going away for a week and it was really important to get it sorted asap. She was super busy that day but still managed to get the fault fixed
Thanks so so much
Definitely will recommend 1st Folding. Amazing service

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent in all respects

Excellent service. Would highly recommend. Ordered bifold doors from this company. Experience throughout - from survey through to installation of doors and follow up - was excellent. The whole team are very professional and responsive and do a fantastic job. We had to follow up on very minor snagging issue this was addressed promptly with someone coming out to us within 2 days. We are really happy with our new doors and would definitely use this company again.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing doors and always admired by…

Amazing doors and always admired by friends visiting. When they were installed the tradespeople were efficient and tidy and helpful. Just had a service as door was sticking and it was fixed without question and without charge. They arrived on time and were super professional and thorough and doors now perfectly working again. CANNOT RECOMMEND MORE HIGHLY!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Warranty honoured

Rollers failed on sliding doors after 8 years
Efficient replacement, no questions asked
Can't fault their honesty and service

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent. Could not fault

From start to end this company has been great to deal with. We ordered 6 ft floor to ceiling windows for our dormer loft. We had Aly come out to measure and ensure what we wanted works in the space. The fitters came onsite and got the job done swiftly. Although we did have a minor issue with the window opening mechanism Dave and Paul came out to fix it promptly. Took them less than 10mins. Overall very happy with the quality of the window, the workmanship was excellent. Will definitely use this company again.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, even five years after installation. The lovely Daniel and Jenny came out over the weekend to fix an issue. They went above and beyond to repair the problem, including replacing parts that hadn’t broken to future proof our door.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous bifolding doors and great customer service

So impressed with the excellent service provided by 1st Folding Doors when our eight year old bifolding doors had a problem. Jenny was super efficient booking an engineer to take a look and Dan the engineer was wonderful, explaining the problem and fixing quickly (and is a super nice guy!)

We've always loved our doors - they look fantastic and work brilliantly and now we've had a problem resolved so efficiently, I can add fabulous customer service to that.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

issue with door; great service

We had an issue with the mechanism on our sliding door; Dan came out the same day we flagged it, and made sure it was secure, and ordered the replacement parts to arrive as soon as possible. Very professional and clearly knew his stuff - couldn't ask for more really. Excellent.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

The appointment at the showroom in…

The appointment at the showroom in Surbiton was very informative and useful for us to decide what doors and windows we needed. We met Seble at the ideal home exhibition and her knowledge and warmth made us return back to this company. Seble gave us lots of time and patience which was quite rare in our experience with showrooms.

16 September 2024
Unprompted review

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