I’m left with an unusable printer
I’m left with an unusable printer and £240 out of pocket.
I run a small greeting card business where my printers are a fundamental part of my productivity. Without them I can’t fulfil orders or take on new business. Les knows this and has still decided to take payment and leave me in the lurch. Not cool at all!
1st Call 4 Service were appointed to fix a recurrent service error on my printer. Having cleaned some components (and kindly showing me how this was done) Les left with the promise that he would forward a link to a downloadable service tool to clear the error message that was occurring and would be the final part in fixing the issue I was having. I paid the invoice immediately, in full (£240), thinking Les would be true to his word and honour the remaining part of his service to me.
Wrong! It has now been 2 weeks and after emails and phone calls it has become apparent that the service tool isn’t and never was going to be issued. The error message has now turned into a complete shut down of my printer deeming it unusable until it is seen again by an engineer or as Les suggested, I research where to obtain the download from myself.
As mentioned above, this has left me and my business in jeopardy for the short term and will probably cost me more than the additional repair I will have to have carried out.