1-800-GOT-JUNK? Reviews 1,989

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their helpfulness and positive attitudes. Many people were impressed with the excellent customer service, noting clear communication and a smooth user experience from start to finish. The service provided is frequently described as quick and effective, with many consumers appreciating the team's ability to handle heavy items and clean up thoroughly. However, some customers were not happy with the pricing, finding it to be higher than expected or unclear. A few people also mentioned issues with punctuality, experiencing delays in arrival times.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing fair, reasonable, and well... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and efficiency of the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh and Ezra were amazing! Showed up on time, weren’t pushy about pricing, great communication and very personable, polite, and professional. They were attentive to my questions, respectful of my pro... See more

Rated 5 out of 5 stars

TJ and Brandon were a solid team. They called 15 minutes before arrival and confirmed where to park. TJ efficiently described the process, we surveyed the items for removal an he suggested I look ar... See more

Rated 5 out of 5 stars

Mark S, the driver, was by himself. He was a hero, loading a refrigerator and other bulky items like Superman! He was extremely nice and asked several times if he could help me with anything else. I f... See more

Rated 5 out of 5 stars

Culture of customer support. The team was nice, efficient, clear about how the fee was calculated, and offered on multiple occasions while they were there to help me load things into my car, lift heav... See more


4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Able to come on a Sunday

Able to come on a Sunday, called in advance of arrival, did a walkthrough and gave me the estimate promptly. Pedro&Pedro got right to it. They were both polite and professional. Not easy emptying your deceased 93 y/o mom's home of 22 yrs. but the guys gave me peace of mind and relief. TY, you are appreciated.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you David and Jackson!

David and Jackson from Appleton, WI location arrived on time. Worked hard. Were respectful to our family and the premises. Stayed late to complete job. Final invoice slightly less than initial quote. Great experience.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for Stuart & Jeff

Stuart & Jeff were fantastic. Fast, friendly, cleaned up our mess beyond my expections. Can’t say enough good things about them or our 1st experience with the company, communication was impressive. High recommendation & will definitely use again!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Painless

The gentlemen that handled my pick up were prompt, friendly, helpful and knowledgeable. They made the process painless. Thanks so much.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Bryce and Kai were so sweet

Bryce and Kai were so sweet. Offering to take yard waste and raking my side yard. Kai moved some mulch bags for me. I couldn’t be happier with the service. Thanks again.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The Best Experience, would rate movers 200/100…

My experience was great because of the guys Benjamin Walker and Rick Hoefel, who helped me with removing my stuff and gave a great relief. They are very skillful, made the move very easy and quick, very friendly and understanding, negotiated well for my needs.
I would rate them 200/100 !!!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

John and Robin were fantastic!

John and Robin were quick, professional and friendly. They got the job done so fast it was amazing to see and the sense of accomplishment was fantastic. Would highly recommend.

25 April 2026
Unprompted review

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