121Carhire.com Reviews 

556
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Arrived as planned - car upgraded and ready and paperwork done in minutes. Cheerful friendly staff. Drop off at other destination done without fuss. Charge for drop off at other location taken on card... See more

Rated 4 out of 5 stars

121carhire themselves provide a good, easy to use, well priced site however it's not till you actually confirm you know who the actual company you book with is. We ended up with Record who have terrib... See more

Rated 4 out of 5 stars

Was given car booked through Europcar. Eurocar rep was meant to meet and greet at airport but we had to find him as he was standing quite far away and difficult to find. However overall was good exper... See more

Rated 4 out of 5 stars

No hidden extras. Price and car as advertised Although clearly directed to p4 as pick up point, had a few moments panic as this wasn't a name/company I hadn't heard of before, couldn't see pick up mi... See more

Company details


Contact info

3.8

Great

TrustScore 4 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(556)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all round

We picked the car up at Wellington, New Zealand and returned it some 10,000 kilometres later (no mileage limitation) to Christchurch.
Apart from a flat battery, soon fixed with a new battery as the old one was dead, the car performed perfectly.

28 January 2017
Unprompted review
Rated 3 out of 5 stars

121 were ok but Goldcar were awful

The voucher and insurance provided through 121 were ok until we arrived in Funchal with Goldcar who were so focused on selling insurance at 4x the cost of the insurance it was like stepping back in time 20 years to the worst of pressure selling of excess insurance. I should have realised from the Google rating of 1* for Goldcar but thought it was sorted by using 121. Very disappointed

23 January 2017
Unprompted review
Rated 5 out of 5 stars

A class apart

I have no hesitation in recommending 121 to any one looking to hire a car because in my case I got exactly what it said on the tin and at a price that was very favourable compared to the prices quoted for the same class of car [estate] by other companies

18 January 2017
Unprompted review
Rated 4 out of 5 stars

Good price, friendly staff.

The transfer to the Hilton, and collection of my rental car went very smoothly, although we'd been delayed by fog. Staff were friendly and helpful. My only slight problem was confirming that as a holder of a Northern Ireland issued driving licence, I could not provide a computer access code for the DVLA for my driving record, as NI still uses the paper counterpart, and does not provide the access codes. Fortunately, I'd been in contact in advance, and had been assured this would not be a problem, and had the email on my phone. This was then accepted and everything else happened as it should.

8 January 2017
Unprompted review
Rated 4 out of 5 stars

Good customer service and good search facilities.

Good customer service and easy to get from Heathrow to car hire depot. Good communication skills of sales person. Car was clean and ready to go.
Drop off in Manchester was similarly smooth. Would be useful if 121car hire and Budget emailed amount you have actually been charged after the car hire.

4 January 2017
Unprompted review
Rated 5 out of 5 stars

Definitely use Inter rent again

On arriving, there were no long ques and the customer reps were very helpful, explaining everything, the car was easy to find and very clean. On returning the car there were loads of representatives available to check over the car and confirm all was ok. Very easy, quick and polite representatives and I would definitely use them again!

Many thanks for a great service.

2 December 2016
Unprompted review
Rated 4 out of 5 stars

Car hire company

Green motion very good.. Easy collection of car without hassles over documents cards deposits petrol etc...very efficient and a brand new car..one slight draw back is shuttle bus to airport is way to slow..nearly missed flight..next time will spend triple the money of the shuttle and take taxi..
9/10

31 October 2016
Unprompted review
Rated 5 out of 5 stars

Car Hire

Ecxellent service from 121 Carhire and Green Motion, the only complain from the supplier is that the interior of the windshield was not clean.

24 October 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look