I don't usually have positive feedback for banks and credit cards bit on this occasion I must confess that I'm extremely happy!!! Great customer service, support in all areas and very good advice how... See more
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The instant response and acceptance of the loan approval, it made me feel so good. It felt so easy and hustle free and that is a good thing to write home about. I will hundred times again and again... See more
A great cedit card company which values your business and rewards you with credit limit increase once you keep your account in good standing. I am having a good time with them.
I'm off work due to a Heart Bypass surgery and finances are tight. So to keep me afloat went to 118 loans. Pretty easy application form and after a few checks was granted the loan. Pretty decent APR a... See more
Company details
Written by the company
From Loans to Credit Cards, We’ve Got Your Money! Life is sometimes messy, unpredictable and surprising — that’s where we come in. We provide personalised financial solutions so that you can handle whatever lands in your path, to get back out there and get on.
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4.8
Excellent
62K reviews
Asks customers to review
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Wasn't me that applied for one ,rang…
Wasn't me that applied for one ,rang customer services saying it was fraudulent application but they haven't done anything about it
27 August 2026
They are very helpful in times of need
24 August 2026
Easy to apply secure and fast…
Easy to apply secure and fast transaction would use again
2 September 2026
Finding 118 118 is the best thing to…
Finding 118 118 is the best thing to happen to me, the experience is mind blowing. I had referred you to try them. Thanks 118 118.
2 September 2026
I am grateful that 118 118 have helped…
I am grateful that 118 118 have helped me . The online form was very easy to fill in and they explained everything to me very well . Highly recommended
2 September 2026
Very helpful
26 August 2026
Applied through clear score and 118…
Applied through clear score and 118 money came up. Applied and was so quick and easy.
2 September 2026
Really plain sailing application
Really plain sailing application. Looking forward to being a customer
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Blocked my card after trying to make a…
Blocked my card after trying to make a purchase 48 hours later still blocked
30 August 2026
Reply from 118 118 MONEY
Hi Wasim,
Thank you for your feedback.
We're sorry to hear about your experience and appreciate you taking the time to share your concerns regarding your card being blocked.
There are circumstances where a card may be temporarily blocked as a precautionary measure to help protect the account. We appreciate that this can be inconvenient, particularly when you're trying to use your card.
Where this happens, the account will be reviewed and any restrictions will be reassessed once the necessary checks have been completed. Where there is no longer a need for the restriction to remain in place, it will be removed.
We appreciate your concerns regarding the time this has taken and thank you for your patience while the necessary review is completed.
Kind Regards,
RB
This was a great experience and the…
This was a great experience and the application was easy to understand, and explained every step of the way
2 September 2026
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