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Company details

  1. Watch Store

Written by the company

WWT.it è il più grande portale italiano di commercio all'ingrosso di orologi firmati, accessori di orologeria (batterie, cinturini e ricambi per orologi da polso), ingrosso bigiotteria moda occhiali da sole e accessori moda firmati.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Slimbridge review

Fantastic place to visit for all . Friendly service , lovely buildings restaurant and car park .The only thing let it down was the dirty stagnant water , definitely needs filtration and purification

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience: their support is simple brilliant!
Shipping is quiete fast (even on the same day for goods they have in ready stock, while is up to one week if from a partner supplier of their network), selection of fashion products (watches, jewels, eyewear and more) is HUGE and I think in their field are among the best in Europe

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Real stock and great service

We are WWT customer since many years and we are glad to have found such a great supplier: real stock available with good prices and fast delivery (expecially red rocket products). Efficient customer service.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

Very professional company

Web site very intuitive
Real availability of stock items
Staff with a very good knowledge regarding orders and their capacity of problem solving is amazing.
I'm starting also with dropshipping service and my clients are satisfied.

3 February 2021
Unprompted review
Rated 1 out of 5 stars

No support, no real stock numbers..

I found them on Salehoo's directory and seemed like a good catch. Unfortunately just as I made my first "test" order, which stated "24 hour delivery", I got my first problem.. I waited patiently just to test their REAL delivery speed. After 7 days from my payment, I contacted them to ask why my order still has "Processing" in the status. Several days and several messages later they told me, the warehouse said the product was not in their stock anymore.

All this time I really struggled to get in touch with them because they NEVER answer the phone and many times the email responds with "Sorry, I am out of the office until day X". My "test" order proved too much for this company. Sorry, I will pass any future business with you..

In the end, at least they refunded my payment, but I wasted a whole month playing catch..

7 July 2020
Unprompted review
WWT logo

Reply from WWT

Dear Customer,
We sincerely apologize for the negative experience you had with your first order and fully understand your frustration.

Unfortunately, an unexpected stock issue occurred, and it was not communicated to you in a timely manner, resulting in an unacceptable delay. We also recognize that the difficulty you experienced in reaching our customer support was not up to the standard we aim to provide, and we are truly sorry for that as well.

We are already working to improve both our inventory management and the responsiveness of our customer service to ensure that situations like this do not happen again in the future.

Thank you for acknowledging the refund issued, although we understand it does not make up for the time you lost.

We hope to have the opportunity to provide you with a much better experience in the future.
Please feel free to contact us directly by mail or phone!

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