WUNSCHGUTSCHEIN Reviews 

90,721
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Support: Lara Nielsen The issue was addressed and solved quickly and I have been able to redeem one of my vouchers. 1 star less only because there is a call function available but the calling tak... See more

Rated 5 out of 5 stars

The service were excellent. All the necessary actions were taken faster than expected. Mr. Simon Samuel had helped me very well. Thanks

Rated 5 out of 5 stars

I had problems using the voucher and contacted Wunschgutschein by Kontaktformular and my problem was promptly solved by Samuel Simon. Thank you very much!

Rated 1 out of 5 stars

Honestly, this is probably the worst voucher I’ve ever used. I used to buy these vouchers to give to friends, but after receiving one myself and experiencing the redemption process, I’ll defin... See more

Company replied

Company details

  1. Coupon Service

Written by the company

WUNSCHGUTSCHEIN ist Deutschlands beliebtester Geschenkgutschein – die einfache Lösung, wenn man mit einem Geschenk wirklich Freude machen möchte. Erhältlich in über 110.000 Verkaufsstellen und 5.000 Filialen, ist er die Nr. 1 der Multi-Brand-Gutscheine in Deutschland. Ob online oder im Laden: Mit über 500 Partnershops und vielen bekannten Marken ist für jeden etwas dabei. Ob als Geschenk für Familie und Freunde oder als praktische Lösung für Unternehmen – WUNSCHGUTSCHEIN macht Schenken unkompliziert, flexibel und persönlich. Und hinter dem Produkt steht ein engagiertes Team von mehr als 150 Mitarbeitenden, die jeden Tag daran arbeiten, die schönste Art des Schenkens noch besser zu machen.


Contact info

4.2

Great

TrustScore 4 out of 5

91K reviews

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4.2

All reviews

(90,721)

14,758 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Misleading, bad business practice

So the idea is of course good but the actual execution is terrible. I have a voucher for forty Euro. Can I use the system to buy a voucher at the shop of my choice for 40 Euro? No of course I can't. I can buy twenty, I can buy thirty, I can buy fifty. What they're banking on here is that people spend some of their own money as well because you cannot receive the amount your voucher is worth. Is this illegal? No its not. Is it bad business practice? Absolutely. The only reason I have this voucher is because of work, I would never spend my own money on this rubbish. I'd suggest you don't either. Rather go to the shop you want a voucher for and buy one directly. Wunschgutschein has now flagged my review to have it removed when they know full well they're in the wrong. Don't waste your time with this rubbish business

3 April 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

Thank you for your review.

We regret that you are dissatisfied with our product.

We will be happy to examine your case in detail.

Please email the facts of the case to the relevant department at reklamation@wunschgutschein.com.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 1 out of 5 stars

Unable to use it as intended initially

Unable to redeem the voucher code or use it as intended initially and the customer support was slow. It took a week to redeem the code. Not recommended!

14 March 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Lieber Kunde,

vielen Dank für Ihre Bewertung.

Schade, dass Sie Herausforderungen mit der Verwendung des WUNSCHGUTSCHEINs haben.

Sofern Ihr Anliegen noch besteht, mailen Sie uns gerne direkt an die zuständige Fachabteilung reklamation@wunschgutschein.com und wir werden den Fall priorisiert für Sie prüfen.

Viele Grüße,
das Team von WUNSCHGUTSCHEIN

Rated 5 out of 5 stars

I recently used Wunschkarte and I love…

I recently used Wunschkarte and I love the experience of using their shopping options with multiple vendors. I appreciate their customer support resolving my expired coupon link issue and enabling it for within days, so I can use the gifts my friends gave me. Thanks you guys. Poornima

26 March 2025
Unprompted review
Rated 4 out of 5 stars

Problem solved after some teething troubles

I have to say at first it was very bumpy and after contacting customer service, the problem was solved.

25 March 2025
Unprompted review
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Lieber Kunde "Sarah",

vielen Dank für Ihre Bewertung.

Aus Sicherheitsgründen laufen die Partnershop-Links nach einer gewissen Zeitspanne ab.

Selbstverständlich können wir Ihnen den Partnershop Code erneut zukommen lassen.

Mailen Sie gerne Ihren Sachverhalt an die zuständige Fachabteilung, erreichbar unter reklamation@wunschgutschein.com, dann werden wir den Sachverhalt für Sie prüfen.

Viele Grüße,
das Team von WUNSCHGUTSCHEIN



Rated 1 out of 5 stars

DONT BUY THIS!!

DONT BUY THIS!!! THEY DONT TELL YOU THAT THIS CREDIT IS JUST AVAILABLE FOR A VERY SHORT TIME, AFTER THIS YOUR MONEY IS GONE!!!! ACHTUNG!!! WARUNUNG!!! VERARSCHE!! KEIN EMAIL KONTAKT KEINE ANTWORT, NUR VERARSCHE!!!

21 March 2025
Unprompted review
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer "Kenan Kapucuoglu",

Thank you for your review.

We regret that you are dissatisfied with our product.

We will be happy to examine your case in detail.

Please email the facts of the case to the relevant department at reklamation@wunschgutschein.com.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 5 out of 5 stars

Best short notice gift idea

I use it when I can't think of the right gift for my friends and also when I am running out of time. The option for customisation is also amazing. It makes it a bit more personal.

6 March 2025
Rated 1 out of 5 stars

I have lots of bad experiences with…

I have lots of bad experiences with this company I bought vouchers they said we will send the code to your mail with in 60 minutes but it's already 5 days I am waiting for but i didn't receive it

19 March 2025
Unprompted review
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

Thank you for your review.

We are sorry that you are experiencing challenges with the use of the WISH VOUCHER.

If your concern still exists, please email us directly to the responsible department reklamation@wunschgutschein.com and we will prioritize the case for you.

We will certainly find an amicable solution.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 1 out of 5 stars

scam. they did not send me the code after…

they did not send me the code after they promised it has been sent in oe week. it has been 3 weeks.

2 March 2025
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

Thank you for your review.

We regret that you are dissatisfied with our product.

We will be happy to examine your case in detail.

Please email the facts of the case to the relevant department at reklamation@wunschgutschein.com.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 1 out of 5 stars

''They took me to the fraud process

''They took me to the fraud process. I'm alright with it cause I bought 13 codes for buying kitchen.It's normal they can change everything. But the process is outdated for sure. They sent me a code with a post, it took 5 days. After that, I enter the code to the link. They told me the process would take about 5 more days. Today is the 14th day since I bought 13 codes worth about 1.500€, and I still cannot use them. We are living in 2025; they don't have phone support, and they are responding by mail in minimum of 2 days. This could be a joke, next time I won't risk my money.''

I wrote this and they sent me an E-mail to speed up the process. I e-mailed them 4 days ago. There has been no answer so far. It feels like Wunschgutschein is a scam.I gave the case to the European Consumer Center and started the legal process against them.

26 February 2025
Unprompted review
WUNSCHGUTSCHEIN logo

Reply from WUNSCHGUTSCHEIN

Dear customer,

Thank you for your review.

We are sorry that you are experiencing challenges with the use of the WISH VOUCHER.

If your concern still exists, please email us directly to the responsible department reklamation@wunschgutschein.com and we will prioritize the case for you.

We will certainly find an amicable solution.

Best regards,
the WUNSCHGUTSCHEIN team

Rated 5 out of 5 stars

"Convenient and Thoughtful Gifting Made Easy with Wunschgutschein!"

I recently used Wunschgutschein for a gift, and I couldn’t be more pleased with the experience! The website is super user-friendly, and I loved the variety of gift options available. It was so easy to personalize the gift card, and the process of selecting from a wide range of participating stores made it feel like I was giving something truly thoughtful.

What stood out to me was Wunschgutschein's flexibility and convenience. You can choose to send the gift card digitally or physically, and the recipient can redeem it at many different retailers—both online and in-store. It’s the perfect gift for anyone because they can use it however they like.

Overall, I’m impressed with the service, and it’s my go-to for future gifting. I highly recommend it for anyone looking for a hassle-free, versatile gift option!

23 February 2025
Rated 5 out of 5 stars

I really enjoyed the experience

I really enjoyed the experience! The wide selection of companies and sellers where you can redeem your voucher is excellent. It gives great flexibility and makes the process very convenient. Highly recommended!

28 February 2025
Unprompted review

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