Wundagroup Reviews 

1,465
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized approach, quick responses, and regular updates. The service provided is often described as excellent, with consumers noting the efficiency, ease of the overall process, and the smooth user experience. Reviewers are particularly impressed with the product quality and the rapid response times, finding the systems easy to follow and install. However, some people mentioned issues with the quality of certain components like the blending valve and the design of the boards, suggesting they may not transfer heat effectively. A few other people also felt that the technical support was not always willing to understand or resolve these specific product concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers describing it as exemplary, superb, and... See more

Product

Customers consistently note positive experiences with product, praising its quality, ease of installation,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s just been an incredible, seamless experience from start to finish. The plans and designs are easy to follow and install yourself and overall the product is excellent. Special thanks to Samantha i... See more

Rated 5 out of 5 stars

Really great experience with Wunda so far! Emma was excellent, very friendly and always on hand to answer our questions. We're doing the installation ourselves and Emma was very patient and helpful... See more

Rated 5 out of 5 stars

Great support from technical team. Very smooth transaction, we got what we wanted as per our design there was no fuss to sell additional equipment's / controls etc.. which we did not prefer and they... See more

Rated 5 out of 5 stars

Emma was so helpful - we were on a very short timescale to turn this around in the final stages of renovation & she went above and beyond to get my design processed and ordered very quickly. Even when... See more


Company details

  1. Heating Equipment Supplier

Written by the company

Wunda Group, designing and delivering award winning underfloor heating for over 15 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,465)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support from technical team

Great support from technical team. Very smooth transaction, we got what we wanted as per our design there was no fuss to sell additional equipment's / controls etc.. which we did not prefer and they supported our decision although they are designers.

Ashish Trivedi

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Initial thoughts

Hello, not installed the floor yet, but service has been truly top notch from the start. Emma is a gem, polite, friendly and hard working

Couldn’t ask for more

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Underfloor heating material

We bought underfloor heating material from Wundagroup last year. They were recommended by a friend of mine and a reputable builder, Hanif Barlas. Their service was excellent. However, we were having underfloor heating for the very first time with a heat pump and the builder we used (not Hanif Barlas who is always busy due to his quality of work) was not as experienced as he should have been and we were sold the material we perhaps did not require but it is not Wundagropup’s fault as we should have known what was required. However, after a few months we retuned the unused material but their service on this occasion was also as excellent as it was when they sold the material to us. Overall excellent service but I would suggest you should know yourself as to what to order rather than totally relying on them. I would definitely recommend them.
Fida Chaudhary
Makka Solicitors Ltd

28 June 2025
Unprompted review
Rated 5 out of 5 stars

A quiet triumph of engineering. Heat, like truth, rises from below.

Wunda don’t ship to the Republic of Ireland — but that was never the end of the story. They worked with me to arrange my own shipping, with a kind of quiet determination you rarely find in business. Their customer service was relentless, their tech support patient, rapid, responsive and precise. And the system itself? It’s like walking on a velvet cloud — we have it under engineered wood panels and also beneath concrete tiles, and both feel astonishing. A silent masterpiece beneath your feet. I couldn’t recommend it more.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

5 Stars – Fantastic system, easy to install, highly recommend!

We recently installed the Wunda Rapid Response®️ underfloor heating system in our home and couldn’t be happier. The system is exactly as advertised – efficient, responsive, and easy to install, even for DIYers like us!

The panels and pipework were straightforward to lay down, and everything felt well-designed and thought-out. While we did need a plumber at the end to connect it to our boiler, that part was simple and didn’t take long at all.

What really impressed us was how quickly the system heats up and cools down – it performs just like a traditional radiator but offers much more comfort and control. Rooms feel cosy in no time, and it runs at low water temperatures, so we’re expecting lower energy bills too.

The customer service from Wunda was excellent throughout – helpful, friendly, and responsive.

Overall, we’re really pleased with the product and the whole experience. Would definitely recommend Wunda to anyone renovating or upgrading their heating system.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

The lovely Codi Evans...

From start to finish the lovely Codi made the entire experience a pleasure. She was always quick to respond no matter how banal my questions and was a font of knowledge when needed. Could not recommend more highly, all it takes now is for me to lay it!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great service

Great product and great technical support. Was originally planning for plumber to install but became clear we were better off installing this ourselves throughout our barn conversion.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Wundagroup is an excellent company to…

Wunda group is an excellent company to deal with. They always answer the phone give their advice whilst installing the floor invaluable.
The flooring works well and warms the kitchen at just the right temperature.

20 June 2025
Unprompted review
Rated 4 out of 5 stars

We are an older DIY couple and…

We are an older DIY couple and installed it all ourselves. The plumber linked it up to the boiler. I'm really happy with how the system works, all controlled from an app on our phones. I gave it 4 stars as its not as easy to install as the videos make it look. However, customer service is brilliant and the installation videos are really good.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Good response and clear installation…

Good response and clear installation instructions, but we found some issues with the electrical installation instructions. I haven’t tested it in winter yet because I installed it in summer. I will leave more comments after testing in winter.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Two DIY installs so far

I've installed two underfloor heating systems from Wunda, both DIY, one using between joist panels, and one using over floor panels. Experience with the sales and technical team has been superb. They helped with all my questions and helped me remotely configure some of the smart heating settings where I was combining wet underfloor heating with smart TRV radiator valves. The only difficulty I had on both occasions was connecting 22mm flow and return pipes to the manifold as it doesn't come with and connectors or sealing washers for this.
Highly recommend, will certainly use them again in the future.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Best Underfloor Heating System By Far

This is he second underfloor heating system I've had installed, and have used Wunda both times. The first underfloor was installed at my previous home over 10 years ago and still going strong, without any problems whatsoever. I've recently installed another Wunda system at my new property last year. As I've come to expect from Wunda, the heating works perfectly, and is even easier to control now via their app. I cannot fault this company, and their excellent service.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Better than other UFH systems

Really easy to install and the technical support on offer is excellent. Bought UFH for one room last year and was so impressed by the rapid response heating that I have ordered more for other rooms. I would highly recommend.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Underfloor Heating – Highly Recommend!

I couldn't be happier with this underfloor heating system. From start to finish, it's been an incredibly easy product to work with — straightforward to install and clearly designed with the user in mind.

The standout for me has been the world-class customer service. Every time I had a question or needed advice, the team went above and beyond to help — no question was too small, and their knowledge and support made the whole process stress-free.

Most importantly, the system itself is excellent. It’s efficient, reliable, and performs exactly as promised. You can really feel the difference in comfort, and I’ve noticed improved energy use as well.

All in all, this is a really good product backed by a great team. I wouldn’t hesitate to recommend it.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Product Great Service

First class service from start to finish. Had a few technical questions that were answered straight away. Installation was plain sailing following the plans and layout supplied, myself and wife had all pipework installed in a day and went exactly to supplied plans. Everything works better than expected. I would definitely recommend this product.

10 March 2025
Unprompted review

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