Easy to order and design. The bracelets themselves weren't quite the deep black that I had hoped for (it looks more navy); but that could be because I didn't choose the correct black (there are so man... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not get what I thought I ordered and could not see my order form to confirm that it was wrong. I reached out to the company to request to see what my order said, or have the situation corrected... See more
Company replied
Easy to build. Quick turn around. I loved the promotion that was going on at the time of my purchase. Buy 100 get 200 free. Worked amazing for us since we are using them to raise money for future se... See more
Company replied
Wristbands were perfect. I had ordered over 15000 two weeks before. Found out the school system inadvertently left off another 800 students. Notified on a Friday they needed them on Monday and orde... See more
Company details
Written by the company
Wrist-Band.com has been manufacturing custom promotional products since 2008, growing from a small garage operation into one of the most established names in the industry — earning a spot on the Inc. 500 list along the way. We started with custom silicone wristbands and have since expanded into a full promotional product line: lanyards, keychains, badges, custom apparel (t-shirts and hats), drinkware (can coolers, bottles, and mugs), and bags & totes. Our customers include fundraisers, schools, businesses, awareness campaigns, sports teams, and events of every size — from small nonprofits ordering 100 items to enterprise clients ordering tens of thousands. What sets us apart is straightforward: responsive customer service available 24/7, accurate online proofing so what you see is what you get, and consistent product quality order after order. We stand behind every product we ship.
Contact info
16107 Kensington Dr #172, 77479, SUGAR LAND, United States
- 877-488-2115
- support@wrist-band.com
- wrist-band.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was easy
Ordering was easy, and I have been doing it for years for my school field day. This year, my only complaint is that I received some wrist bands by accident. They were for Camp Wildcats, and it took some of my numbers away.
29 April 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
They are smaller than expected
They are smaller than expected. Not a lot of elastic to stretch for all kids. Not as expected .
14 May 2026
Unprompted review
Reply from Wrist-Band
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations.
We understand how important it is for the sizing and fit to be appropriate, especially when the items are intended for children. We regret that you found the product smaller than expected and that the elasticity did not provide the flexibility you were looking for.
Customer satisfaction is very important to us, and we would appreciate the opportunity to review your order and better understand the issue. Please contact us directly with your order number so that our team can investigate and determine the best way to assist you.
We value your feedback, as it helps us improve our products and provide clearer sizing information for future customers.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns.
The delivery was faster than expected
The delivery was faster than expected. The product is good quality.
30 April 2026
Unprompted review
Reply from Wrist-Band
Hi Jay, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
The wrist band are EXACTLY as described…
The wrist band are EXACTLY as described and EXACTLY how I pictured them to be !! Price was fantastic and shipping was great.
12 May 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Great Company
They were wonderful to work with. When something didn't look right, they fixed it immediately and sent me an actual picture of the correct wristband. I even paid a little extra to get the inside of the wristband inscribed, which was fun.
13 April 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Never got the order
Never got the order. Paid extra for rush, and they cancelled the order the day before leaving no time to figure something else out.
20 April 2026
Unprompted review
Reply from Wrist-Band
We sincerely apologize for your experience and completely understand your frustration. We know how disappointing and stressful it is to have an order cancelled at the last minute, especially after paying additional rush fees and relying on the order for an important deadline.
This is not the level of service we aim to provide to our customers. We truly regret the inconvenience this situation caused and understand that it left you with very limited time to make alternative arrangements.
Your feedback is extremely important to us, and we are reviewing this matter internally with our team to better understand what happened and improve our process moving forward.
Please reach out to us directly with your order details so we can look further into this and work toward an appropriate resolution. We genuinely appreciate your feedback and the opportunity to make things right.
I ordered wristbands for my son's…
I ordered wristbands for my son's senior class. They arrived really quickly with just standard delivery. The students loved the wristbands! Thank you!
1 May 2026
Unprompted review
Reply from Wrist-Band
Thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Even with a receipt they still claim I'm wrong
It's very unprofessional to disrgard a customer just because you may be having a bad day and want to quickly push me to the side. I was contacted and basically told that my printed reciept for my order did not matter. My reciept clearly has marked that I ordered a 63mm ring and I was told that since I placed a reorder than the matter was solved. Well reoders are meant to be customized and altered to ensure you get exactly what you want. I have provided this information twice and simply told that this is my problem that they executed the order to my specs which is false on all sides. Sam you are not representing the company well.
12 May 2026
Unprompted review
Reply from Wrist-Band
We sincerely apologize for your experience and completely understand your frustration. We know how disappointing and stressful it is to have an order cancelled at the last minute, especially after paying additional rush fees and relying on the order for an important deadline.
This is not the level of service we aim to provide to our customers. We truly regret the inconvenience this situation caused and understand that it left you with very limited time to make alternative arrangements.
Your feedback is extremely important to us, and we are reviewing this matter internally with our team to better understand what happened and improve our process moving forward.
Please reach out to us directly with your order details so we can look further into this and work toward an appropriate resolution. We genuinely appreciate your feedback and the opportunity to make things right.
Amazing experience
Easy to build. Quick turn around. I loved the promotion that was going on at the time of my purchase. Buy 100 get 200 free. Worked amazing for us since we are using them to raise money for future services for my dad.
#lumpyscancerjourney #cancersucks
27 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
I have yet to receive my items- very disappointed
I have yet to receive my items. This was for a special event and therefore we had nothing.
The zip code was incorrect. It was listed as 22303 and it should be 22203. I submitted an address update to UPS. They said it has to come from the shipper. I contacted you and you told me to submit it. So I've just been going in circles. Sooooo disappointed cause I love the items.
16 April 2026
Unprompted review
Reply from Wrist-Band
We sincerely apologize for the frustration and disappointment caused by this experience, especially since the items were needed for a special event. We understand how important timely delivery was, and we regret the inconvenience caused by the address correction issue and the back-and-forth communication regarding the UPS update process.
We truly appreciate your kind words about the items themselves and are very sorry that the shipping issue impacted your overall experience. Our team would like the opportunity to review this further and assist in resolving the matter as quickly as possible.
Please reach out to us directly with your order details so we can look into the shipment and provide further assistance.
Thank you for bringing this to our attention.
I wish the bags were labeled
Ordering is easy however I wish the bags of wristbands were labeled with the size of wristbands that are enclosed in the individual bags.
29 April 2026
Unprompted review
Reply from Wrist-Band
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that the ordering process was easy for you.
We also appreciate your suggestion regarding labeling the wristband bags with the enclosed sizes. We understand how helpful that would be for organization and convenience, especially when handling multiple sizes. Your feedback is valuable, and we will certainly share it with our production and packaging teams for consideration in future improvements.
Thank you again for your support and recommendation.
Very good customer service
My order got sent to the wrong address accidentally and they were quick to fix that. I think that was great of them. Thank you so much! I had a deadline and it was still met.
29 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Excellent quality
Excellent quality! Quick shipment! Prices are phenomenal! Will be ordering again!
23 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Loved my wristbands!
22 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Super fast print & shipping
Super fast print & shipping, great quality, gave us the extra inventory, and had above-and-beyond customer service. Will 100% be a returning customer!
5 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Wrist bands were very easy to order and…
Wrist bands were very easy to order and design. Great product overall. We will order again.
6 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Two Times…
This is my second order and both have been pretty smooth. Thanks for your prompt process.
6 April 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
The product is perfect
The product is perfect. The price and the ease of purchase all were on point. I couldn't be happier about the relationship were developing as I intend to purchase many more times from this company..
31 March 2026
Unprompted review
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Reply from Wrist-Band
Hi, thank you for the positive review and for taking the time to recognize our company. We are delighted to know how much you enjoyed our products and service. Thank you for the exceptional review, and we hope to serve you again.
Sincerely,
Wrist-Band Team
Great service and super fast shipping
Great service and super fast shipping. Second year in a row to order bands. We love them! Can't beat their prices.
25 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.