The support at WPMU is outstanding. You can always rely on not only prompt assistance, but also highly effective and quick solutions. It really gives you peace of mind knowing their team is always the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alfredo Loyola helped me fix some text inconsistencies on my website that needed to be standardized. He used Better Search Replace to update everything across all my pages quickly. Checked the l... See more
Company replied
I have been using the very good plugins for a very long time. Now I have also migrated the last websites to wpmudev hosting. The normal plans are certainly enough for small projects. But even the sma... See more
Company replied
Used the wpmudev pro plugins for may some years, its my chosen default option for optimization plugins. Now im currently start using the hosted solution. The support was great, helping all the process... See more
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Company details
About wpmudev.com
Written by the company
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
We’ve earned SOC 2 Type II Certification, a rigorous and universally recognized security compliance standard, established and verified by the American Institute of CPAs (AICPA). Passing a compliance audit at this level means we’ve maintained an incredibly high standard of security with all of our products. We’ve demonstrated we have the necessary systems in place to secure your data and ensure constant system availability. Check this link for more information: https://security.incsub.com/
Contact info
120 19th St N Ste 201 PMB 88100, 35203-3219, Birmingham, United States
- contact@wpmudev.com
- wpmudev.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great support
2 January 2026
Unprompted review
Reply from wpmudev.com
Thank you, Samuel. We’re glad to hear you had a positive experience with our support team. We appreciate your feedback and we’re always here whenever you need assistance.
Good support, flakey software.
as others have said, the customer support is very responsive however i have never experienced such an over complicated, over engineered process in upgrading a plugin. Instead of supplying a serial number that unlocks additional features, you have to log into wpmudev's very clunky dashboard that looks like a relic from the Netscape era and somehow activate the software from there. And its not enough if you are a Wordpress admin, you need to be logged in with the matching user account that set up the Forminator plugin initially. WHY?!! Some sites might have 5 admins working on it! In the end i asked for a refund as life is too short.
23 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for taking the time to share your feedback, Tony. While we’re pleased to hear that our support team was responsive, we’re sorry for the frustration you experienced during the Forminator upgrade process.
As mentioned in response to your earlier review, we proactively sent a follow-up email offering additional technical support. After reconnecting your site as advised, the upgrade to the Pro version was successfully resolved. We understand how disruptive a complicated workflow can be, particularly on sites managed by multiple administrators, and we appreciate you highlighting these concerns.
Your feedback has been shared with our team as we continue working to improve the overall experience.
Abdul took care of a very frustrating…
Abdul took care of a very frustrating issue I was having and did it quickly and professionally! Thank you
23 December 2025
Unprompted review
Reply from wpmudev.com
Thank you, Jeff. We’re delighted to hear that Abdul was able to resolve a frustrating issue for you quickly and professionally. Your kind words are truly appreciated, and we’re always here to provide reliable support whenever you need it.
Best customer service out there
I've been a customer of WPMUDEV for many years now and my TL;DR experience is that they're easily the best hosting company I've ever used. I've moved my webhosting clients between 5 hosts over the course of my business and have experience with many more due to various client situations -- even the best of them don't come close to the quality of customer service that WPMUDEV provides. I now host all my clients with them and although it's not 100% problem-free, it's excellent. Absolutely recommend.
22 December 2025
Unprompted review
Reply from wpmudev.com
Thank you, Greg, for such a thoughtful and comprehensive review. We’re truly honored by your long-term trust and by your comparison across so many hosting providers. It’s especially rewarding to hear that our customer service stands out and supports both you and your clients effectively. We appreciate your recommendation and remain committed to delivering an excellent, reliable hosting experience.
If you want this - SIGN UP NOW!!
These days, service you can respect and count on is a rare thing. I requested help from this company and their response was nothing short of incredible. For a cancer nonprofit like ours, that's priceless!
7 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for sharing such powerful feedback, James. We’re truly honored to support your cancer nonprofit, and it means a great deal to hear that our team’s response made a meaningful difference for you. Reliable service matters even more when the work you do has real impact, and we’re grateful for your trust. We’re here whenever you need us.
8 years user and still AMAZED
I don't remember how long have I been a user here. But at least 5-6 years.. still they are Just too good! I ask for solutions, wait a bit, grab a coffee, and it IS DONE! THANKS THANKS
5 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for your incredible long-term support, Cristian! It’s amazing to hear that even after so many years, our team continues to deliver the kind of service that keeps you impressed. We truly appreciate your trust, your loyalty, and your kind words. Knowing that you can take a coffee break and come back to everything resolved is exactly the experience we aim for. We’re here for you anytime you need us.
Customer support was great
Customer support resolved all of issues I had.
2 December 2025
Unprompted review
Reply from wpmudev.com
Thank you for your feedback, Josh! We’re glad our support team could resolve all of your issues. Your recognition inspires us to continue delivering excellent customer support.
Great customer support
Great customer support. Luis Cardenas is exceptionally helpful. Thank you!
28 November 2025
Unprompted review
Reply from wpmudev.com
Thank you for sharing your experience, Kellie! We’re delighted to hear that our customer support team was able to assist you and that Luis Cardenas made such a positive impact. Your feedback is truly appreciated, and we’re always here to help whenever you need us.
WMPU Dev is not only a brilliant…
WMPU Dev is not only a brilliant hosting platform, but they have THE BEST tech support I've ever come across on any platform. Great value, works very well, cannot speak highly enough of the platform and their staff - highly recommend.
28 November 2025
Unprompted review
Reply from wpmudev.com
Thank you for the incredible feedback, Richard! We’re thrilled to hear that you’re enjoying the platform and that our support team has made such a strong impression. Knowing that you consider our service great value and highly reliable means a lot to us. We truly appreciate your recommendation and look forward to continuing to deliver the experience you expect from us.
Reply from wpmudev.com
Thank you, Mike! We’re glad to hear the help you received was clear and useful. We appreciate you taking a moment to share your experience, and we’re always here whenever you need support.
Alfredo Loyola gave me a pro tip on…
Alfredo Loyola gave me a pro tip on configuring DNS entries on cludflare.
27 November 2025
Unprompted review
Reply from wpmudev.com
Thank you for sharing your experience, Tushar! We’re glad to hear that Alfredo Loyola was able to offer a helpful tip for configuring your DNS entries on Cloudflare. It’s great to know his guidance made a difference. We appreciate your feedback and look forward to supporting you whenever you need us.
Questions about domain name and emails
I had a question about how to get my free domain name and Pro email account that came with my hosting package. Michelle answered them quickly and precisely.
24 November 2025
Unprompted review
Reply from wpmudev.com
Thank you for sharing your experience, Joe! We’re glad to hear that Michelle was able to provide clear and timely help with your domain and Pro email setup. It’s great to know everything was sorted smoothly for you. We appreciate your trust in us and look forward to supporting you whenever you need it.
Quick response and solution by Luis…
Quick response and solution by Luis Cardenas.
20 November 2025
Unprompted review
Reply from wpmudev.com
Thanks so much! We’re happy to hear Luis got you a fast response and an even faster solution. Appreciate the 5 stars!
awesome as usual thank you Sajjad Rahat
15 November 2025
Unprompted review
Reply from wpmudev.com
Thanks so much, Martin! We’re delighted to hear everything was awesome as usual. Sajjad will be thrilled to know his help hit the mark!
I am blown away at the support I…
I am blown away at the support I receive from this team. SEO and Optimization plugins are complicated and convoluted to configure on the whole but theirs has some lovely one click presets that work AND when you need tweaks there are easy to find and use functions that allow this as well. BUT the most impressive aspect of dealing with this company is the exceptional support, they are just on the ball, responsive, informed and actually know what they are doing.
14 November 2025
Unprompted review
Reply from wpmudev.com
Thank you so much! We’re thrilled to hear that our support and plugin features have made SEO and optimization easier for you. It’s especially rewarding to know our team’s responsiveness and expertise stood out — we’ll make sure your kind words are shared with everyone.
Luis Cardenas was awesome and helped me…
Luis Cardenas was awesome and helped me out very quickly
13 November 2025
Unprompted review
Reply from wpmudev.com
Thank you, Seb! We’re thrilled to hear that Luis was able to help you so quickly. We’ll be sure to share your kind words with him — he’ll be very happy to know his support made a difference!
very helpful and promt
12 November 2025
Unprompted review
Reply from wpmudev.com
Thanks a ton, Amir! We’re so glad you found our support helpful and prompt — that’s exactly what we aim for every time.
Reply from wpmudev.com
Thank you, Jason! We’re delighted to hear that Luis provided quick, professional, and effective support. We’ll be sure to share your feedback with him — he’ll greatly appreciate it!
Very quick and helpful
Very quick and helpful. Thank you Jamil Ashraf. You were very efficient at helping sort our issue and it was resolved.
6 November 2025
Unprompted review
Reply from wpmudev.com
Thank you, Lisa! We’re glad to hear that Jamil was able to efficiently resolve your issue. We’ll be sure to share your kind words with him — he’ll be thrilled to know his support made a difference!
Send site migrated
Send site migrated, right now is over expecting the firsts thoughts. 2 done - 16 to go!
5 November 2025
Unprompted review
Reply from wpmudev.com
Thank you, Tiago! We’re thrilled to hear that your site migration exceeded expectations. Best of luck with the remaining sites — we’re here to support you every step of the way!
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