WP Engine Reviews 1,732

I needed some help updating my Advanced Custom Field dashboard. The employee responded quickly, in a solution-oriented and friendly manner—it couldn't have been better. *****

I put a request to cancel my account months ago. They tell me it will be cancelled at the end of my contract (august 2025). I just got charged an EXTRA month ($447.58) (13 months in total now).

I even tried to prevent being charged by creating a ticket. They told me I wouldn't be charged and my account would close in August. Of course, I was charged. I can't even reply to the ticket because my account has fully been closed so I'm out $447. Just one of many billing issues I've had with this company, I'd never recommend using them.

Excellent Local Development Solution for WordPress.
As a WordPress plugin developer working from home, this local development tool has been a game-changer for my workflow. The setup process is incredibly straightforward - I had my first local site running within minutes, which is perfect when you need to quickly test plugin compatibility across different WordPress versions.
What really stands out is how seamlessly it handles multiple sites. I can easily spin up fresh WordPress installations to test my plugins in clean environments, and the ability to switch between PHP versions is invaluable for ensuring compatibility. The one-click SSL certificates are a nice touch for testing HTTPS-related functionality.

I am absolutely disappointed with WP Engine.
First of all, even before purchasing a plan they demanded a video call “to get to know each other.” Seriously? We’re not living in 2001 anymore. Instead of simplifying the process and allowing customers to quickly pay and start using the service, the company decided to add unnecessary bureaucracy.

Secondly, the promised 99.99% uptime turned out to be a myth. In reality, over the past months I recorded only 91% availability. For a hosting provider that positions itself as premium, this is unacceptable. Constant outages and downtime destroy both trust and business.

Overall, the service left a very negative impression. For such high prices, I expected transparency and reliability, but got the opposite. Not recommended.

My site wouldn't come up. 504 error. I had never had that before in 15 years. I did what they instructed me to do, and I restarted Chrome, and it worked!

I'm a novice, know just enough to be dangerous but not really a lot in the scheme of things. WP Engine is fantastic. Their service is above and beyond any other support. Especially other hosts. Whether your a developer or a business owner, WP Engine is worth every penny. Their techs on the live chat are super helpful, kind and very responsive. They'll even explain technical jargon to me so I can understand what is going on. Using WP Engine is a no brainer and I'd choose them again and again.

I ran into some issues migrating my website from my former host. The tech support person knew what they were doing and clearly brainstormed options to get things rolling again. It was the best tech support I've had in a long time.

The support is professional. They always try to find the solution to my problems, even if it's not directly connected to their service.

Shocking. Not only does their domain pointing cause problems but their pre- and post-service is non existant.

If you don't pay; you don't get helped.

My client had to cancel their services because they were unnecessary and a duplicate of way better services provided through our hosting company. Once cancelled the LiveChat denies you assistance.

BE CAREFUL!!!! Domain pointing to WPEngine moves your content to their servers. And their service is not good during. Agents aren't very helpful and they tend to take the 'easy way out.'

Had an issue and the customer support was fast and efficient. Walked me through step by step.

Great customer service. Really helpful products that make Wordpress usable.

Superior Support Every Time

I am the head of small marketing team and we all need to wear many hats. WP Engine's superior support has helped me maximize a lean website budget, with responsive support and a superior hosting services.

These guys are top of their game, friendly, calm, knowledgeable, value adding on every encounter. Probably the best support service I have every received and it is consistent no matter who you work with. I couldn't recommend them highly enough. 10:10 Bob ( we have two websites that are supported -Irish Urns and Irish Trees)

Great service as usual, very responsive and have used them many times over the years.

I've used and recommended WPEngine for years. The service is fantastic! And help from real human? What could be better?!?

I’ve been using WPEngine for several years, and their support team has never let me down. While I don’t often need assistance, whenever I do, they’re quick to resolve any issues or concerns. Their server performance and security are consistently top-notch.

I upgraded my plan then downgraded. Wpengine has not credited back the right amounts. After a phone call that went unreturned after being promised and now being ghosted for half a month I can't believe how bad the support is. To add to it none of the credits that they are showing I was given in the invoice history has actually gone back to my companies credit card. Its ridiculous. I use to like the company but after this I will never work with them again.

It's easy, and reliable, Nickoles Murray helped me out promptly as well

I have been working with WP Engine for nearly its entire existence. I have had many support chats and calls... and never once have I not had a knowledgeable, helpful, and polite tech. And if they couldn't address the issue, they knew someone who could. This company is dedicated to WordPress, and they are well-versed in it. And many hosting companies nickel and dime you to death with charges; WP Engine, however, gives you an excellent value for the service. They ARE NOT the cheapest out there, but they ARE the Best!!!