My delivery was sent to a GPO in the CBD rather than my provided address. There was no attempt to deliver to my address. The CBD isn't even the nearest AusPost office. *Edit - they called within a... See more
Company replied
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My delivery was sent to a GPO in the CBD rather than my provided address. There was no attempt to deliver to my address. The CBD isn't even the nearest AusPost office. *Edit - they called within a... See more
Company replied
I was trying to order compression tights but the website glitched and I didnt realise the order went through so bought elsewhere. I then tried to cancel this order and heard nothing back. My order arr... See more
Excellent communication and easy purchase. The product I had purchased was unavailable and I was contacted straight away with options. Its hard to come by good customer service these days so I was ver... See more
Company replied
The breast pump is great and as advertised. I was concerned at first as I didn't get any tracking information and had to follow up but I was impressed with the prompt response by the live chat option.... See more
Company replied
Wow Baby is an Australian online retailer committed to offering Australian families a range of quality baby and mothercare products at fantastic prices with fast, reliable delivery. We know you only want the best for your baby; so do we. That’s why Wow Baby sells products from well-known brands and works closely with suppliers to ensure all products meet Australia’s high safety standards. At Wow Baby you can be assured of great pricing across a wide range of products. As we’re an online retailer, you can browse and shop from all the big brands and your purchase will be delivered straight to you. Easy, right? Less time shopping, more time for you and baby. For the Wow Baby customer service team, your satisfaction is our number one priority and we aim to provide you a hassle-free shopping experience. The team is based in Melbourne and we’re here to help with any questions or just chat about your order. If you’d like to know more about us, or should you have any specific questions, feel free to check out our FAQs section, or give us a call on +61 3 7009 0708 or email at customerservice@wowbaby.com.au
Level 1, 2/29 Tarmac Way, 3810, Pakenham, Australia
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My delivery was sent to a GPO in the CBD rather than my provided address. There was no attempt to deliver to my address. The CBD isn't even the nearest AusPost office.
*Edit - they called within a few hours of me emailing and are sending a new pair. I've never had a company fix an issue so fast - very appreciative!

Reply from Wow Baby
I was trying to order compression tights but the website glitched and I didnt realise the order went through so bought elsewhere. I then tried to cancel this order and heard nothing back. My order arrived super fast via express post, however the pants are too big, I am now trying to return them via the portal and have still heard nothing. Angry I will have had spent double $ on shipping costs to get them delivered and now have them returned when I tried to cancel before they were shipped in the first place.
Absolutely love the baby book! It is super fun and relaxing to colour in. Super quick delivery too.

Reply from Wow Baby
Easy to order, reasonable postage cost and fast delivery. Thank you!

Reply from Wow Baby
Happy with the product they helpful and efficient really good price too. Thanks guys.

Reply from Wow Baby
They were late sending the item. It eventually got shipped express. When it arrived it was the wrong item. Told I would have to wait to they receive the item back to be sent to new one. Once they received the item proceeded to be sent by snail mail. Still waiting it. Hopeless
Half the price compared to instores (baby bunting) and delivery in 1 business day

Reply from Wow Baby
Ordered two outfits for baby, got two different sizes of one product ordered, other one missing!! emailed and have received no response
Excellent communication and easy purchase. The product I had purchased was unavailable and I was contacted straight away with options. Its hard to come by good customer service these days so I was very happy. The items were then shipped promptly and received very quickly. Cannot fault the dealing and will be very likely to buy from again.

Reply from Wow Baby
Worst service ever - DO NOT BUY
They don’t send you your order, they don’t respond to emails/messages/DM’s/Calls.
I purchased a tens machine and after 3 weeks of chasing I finally got a respond, I requested to cancel and they have still not processed this.
Terribly run business and they just steal from their customers… as a business owner myself, this is so so wrong. Hoping I get my money back soon
Response when I ran into difficulties placing order.

Reply from Wow Baby
This bag and matching caddy makes the perfect baby shower gift.
This bag is unrivalled with choice of colours and pockets. It’s easy to convert to as the child grows and looks stylish when out and about on family day trips.
Baby Bags are my go to baby shower gift… now I’ve found this one I won’t be looking at others.

Reply from Wow Baby
Product was easy to find easy to order and is great quality

Reply from Wow Baby
The breast pump is great and as advertised. I was concerned at first as I didn't get any tracking information and had to follow up but I was impressed with the prompt response by the live chat option. My package didn't come to me and was instead dropped off at the post office when I looked at the package it showed the wrong number 3 instead of 13. In the confirmation email the correct address is showing however the box was addressed to number 3. So that was a hassle but im glad I got it in the end. I'd purchase from here again.

Reply from Wow Baby
Item arrived and does not work.
Have sent emails and had no response
Extremely disappointed
Super fast response, order processing & delivery. Very much appreciated
Paid for express post $25 and 10 days later still nothing.
Thank you so much for your excellent customer service and quick delivery. I will be recommending you to all my friends and family.
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