World Food Shop Reviews 

294
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally fast delivery times, noting that orders frequently arrive the very next day safely enclosed in secure packaging. Shoppers also deeply appreciate the wide variety of unique global food products available on the website at very competitive prices. However, some reviewers were not happy with delivery issues, mentioning missing items in their parcels or packages getting stuck and delayed significantly in transit. A few consumers expressed frustration regarding slow communication responses and unhelpful customer support when attempting to resolve order problems or refunds.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast arrival times and... See more

Product

People report positive experiences with product, noting amazing items, a great range, and goods that are as... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight fast shipping,... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers express great satisfaction,... See more

Price

Reviewers mention positive feedback about price highlighting great pricing and competitive costs across their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... See more

Rated 5 out of 5 stars

My order was sent out quickly but unfortunately the courier damaged the package beyond repair . World food shop sent me a refund within days as the item I wanted was no longer available . I will use t... See more

Rated 5 out of 5 stars

First time ordering from World Food Shop and it won’t be my last. Excellent service from ordering to delivery. Thank you

Rated 5 out of 5 stars

Never seen Duchess Grey tea before and as I already drink both Earl and Lady grey I thought I would try these. Wasn’t disappointed at all. Ordering was easy and delivery was quick.


Company details

  1. Supermarket

Written by the company

World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.


Contact info

4.2

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(294)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They say they have posted but they don’t.

You order they leave it for 7 day then they refund you total nonsense of a company. They then state we could not deliver to your address we get at least 5 packages per week. Just a waste of time and effort.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliable vendor

Easy to navigate the site. Have goods that are not available on other sites. Delivery is always prompt. Never had a problem with World Foods.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Received the product I ordered.
Product quality and delivery time were as expected and portrayed on their website.
Have already placed second order and will continue to do so.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!

⭐⭐⭐⭐⭐ Fast Shipping and High Quality!
I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, securely packed. The quality is outstanding and exactly as described on the website. I’m very impressed with the fast, professional service and will definitely buy from here again. Thank you, World Food Shop!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Missing items.

Well after some mix up, my order was sent out very quickly. thanks to the lady on the helpdesk all was well in the end.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic selection

What a fantastic selection!

Overwhelmed with the brilliant bits you can buy. So many things you just can't get hold of, especially in a semi-rural area where soy sauce is considered 'exotic'. I wouldn't hesitate to order from here again, I qualified for a free express delivery and it arrived within 24hrs...it felt like Christmas when the box arrived.

The only thing I would say was that I was actually looking for German bread dumplings, semmel knoedel...please, please get these in stock! So hard to get in the UK. They would fly off the shelf.

Personally I would buy half a tonne.

In any case, German dumplings or not, I will be making another purchase soon. 10/10!!!

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Refunds order and returns

Firstly I ordered the product and it arrived after 1 week everything was ok.

It was the fact that when I done the return order no one got back to me it took World food shop three weeks to send the labels now my worry is that would I get my money back in time.

Very bad and unprofessional service when you do the returns and refunds due to my medical condition things have been really stressful and tiring and this returns order and refund have taken its toll on me.

This is very unprofessional towards me and the company did not treat me right. There is no number to contact customer service just to email which is really unprofessional and really bad.

Good Morning Sir/ Madam

It's been 4 days now World foods shop has not responded to my email.

I have not received my invoice for the refund as of yet. When will you be sending me the invoice?

I want to know how much would I be coming back to me.

Kind regards,

Mandeep Sura

30 March 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Sura, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the returns process.

If your order is within our returns policy, your return should be automatically accepted and a label generated for you straight away. We're sorry this didn't happen as quickly as it should have in your case, and we are looking into why there was a delay. This is not the level of service we aim to provide.

We can see that your return has now been processed and your refund issued. If you have any concerns about the timing of this, please do email us and we will get back to you as soon as possible.

We appreciate that email-only support isn't everyone's preference, but it does allow us to keep our prices competitive and ensure every query is tracked and responded to thoroughly. We always aim to reply within 24 hours.

We hope this hasn't put you off and we'd love the chance to provide a better experience in the future.

World Food Shop

Rated 1 out of 5 stars

I never received my order

29 January 2026
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Shona, thank you for your feedback.

Your order was delivered and marked as such by the courier. We provided you with proof of delivery on 13th February.

In your email to us on 14th February, you confirmed the parcel had been left at your door. Unfortunately, once a parcel has been successfully delivered, any loss after that point is outside our control.

We'd recommend reporting this to your local police as a potential theft. If you need a copy of the proof of delivery for this, please don't hesitate to get in touch.

World Food Shop

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