My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
Company replied
Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The representative/ caller Adam kept…
The representative/ caller Adam kept things very simple yet professional during the conversation, displayed a high level of professionalism even whilst I had terrible signal during the call. Could not fault him one bit
22 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Drew,
Thank you for your 5-star review. We’re so pleased to hear that Adam kept everything simple, professional, and easy to follow despite the poor signal. We’ll be sure to share your kind words with him.
Many Thanks
Workwell Contractor Solutions.
My experience with Grace
My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and carried me through the vetting process expressing empathy for my nervousness. I am very grateful for her aid
19 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review and for sharing your experience. We’re so pleased to hear that Izzy, Colin, and especially Grace were able to support you so well and make the process easier for you. We’ll be sure to pass on your kind words to them.
Many Thanks
Workwell Contractor Solutions
They were helpful and understanding
19 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We’re glad to hear you found our team helpful and understanding.
Many Thanks
Workwell Contractor Solutions
Workwell has always had great customer…
Workwell has always had great customer service reps on the phone -- Adam and his colleague were particularly helpful today-- staying on the phone with me while I navigated something tricky online
17 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We’re so pleased to hear you’ve consistently had great experiences with our team, and it’s wonderful to know Adam and his colleague were especially helpful in guiding you through things the other today.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We’re so pleased to hear you had such a positive experience — 10/10 is wonderful feedback.
Many Thanks
Workwell Contractor Solutions
Communication
Curtiscy, knowledge and integrity .
Very good interaction.
16 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We’re delighted to hear you found the communication, courtesy, and knowledge from our team to be of a high standard.
Many Thanks
Workwell Contractor Solutions
Prompt and swift response and effective…
Prompt and swift response and effective customers delivery service.
15 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your review! We’re glad to hear you found our service prompt and effective. We’d love to know what we could do to make your experience a full 5-star one.
Many Thanks
Workwell Contractor Solutions
Excellent service
15 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We’re really pleased to hear you received excellent service.
Many Thanks
Workwell Contractor Solutions
Clear and precise information
Adam gave clear and precise detailed information that I requested for, I do appreciate the support .
12 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review! We’re delighted to hear Adam was able to provide you with clear and precise information and that you appreciated the support.
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review! We’re so pleased to hear you found everything clear and that the steps were explained nicely.
Many Thanks
Workwell Contractor Solutions
I’ve had good many years with this…
I’ve had good many years with this company
2 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review! We really appreciate your loyalty and are delighted to hear you’ve had many good years with us.
Many Thanks
Workwell Contractor Solutions.
Great help straight to where you need…
Great help straight to where you need to be !!
10 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thanks for the 5* review! We’re glad to hear you found the support direct and helpful.
Many Thanks
Workwell Contractor Solutions
Workwell is by far the worst umbrella…
Workwell is by far the worst umbrella company I’ve ever dealt with. I asked them to correct the address on my P45, which was their error, but they refused. I wouldn’t recommend them to anyone.
21 August 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to leave a review. We’ve requested some additional information from you via Trustpilot so we can identify your account. If you’d prefer to get in touch directly, we’d welcome the opportunity to look into this for you and resolve any outstanding issues. You can also reach us at service@workwellcontractorsolutions.com
Many Thanks
Workwell Contractor Solutions.
Reply from Workwell Contractor Solutions
Hi,
Thanks for the 5* review! We’re pleased to hear everything was explained clearly and you had a good experience.
Many Thanks
Workwell Contractor Solutions.
Colin from Workwell
Colin from Workwell - time after time ‘Excellent Customer Service’
Thank you
5 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thanks for the 5* review! We’re delighted to hear Colin has been able to provide you with excellent customer service time after time.
Many Thanks
Workwell Contractor Solutions.
Tom and Adam are really helpful lads
Tom and Adam are really helpful lads
Thank you all
(Tom really help me to clear my mind how to pick my best getting paid method )
Thanks
Atilla
2 September 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thanks for the 5* review!
We’re glad Tom and Adam were able to help, and it’s great to hear the explanation made things clearer for you.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Mohamed,
Thanks for the 5* review! We’re pleased you found the service efficient.
Many Thanks
Workwell Contractor Solutions
Friendly manner and helpful.
Friendly manner and helpful with the situation.
26 August 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Thomas,
Thanks for the 5* review! We’re glad to hear you found the service friendly and helpful.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi John,
Thanks for the 5* review! We’re pleased to hear you found the process easy to set up and clearly explained.
Many Thanks
Workwell Contractor Solutions
Very politely
Very politely
Good communication
No timelooser
Great team
Thanks
22 August 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ioan,
Thanks for your review! We’re delighted to hear you found the team polite, clear, and efficient.
Many Thanks
Workwell Contractor Solutions
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