Workshopmanuals Reviews 181

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for its exceptional helpfulness, speed, and efficiency in resolving issues, with many highlighting prompt responses. People also appreciate the clear, detailed, and comprehensive instructions provided, finding them easy to follow. The quick response time from support is frequently mentioned as a significant positive. However, some people were dissatisfied with the product itself, encountering issues such as receiving incorrect manuals, blank wiring diagrams, or manuals with missing or irrelevant information. A few other people also felt that the website and download process could be problematic, with some experiencing difficulties accessing files or needing specific computer skills to use the manuals.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the high quality, comprehensive... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the exceptional... See more

Instructions

Customers had positive experiences with instructions. Many reviewers found the manuals to be clear, detailed,... See more

Website

People report ambiguous experiences with the website. Some customers praise its flawless, clean design,... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast and prompt replies,... See more

Based on these reviews

Rated 4 out of 5 stars

This is a follow-up regarding an order on 8/06/2025 for an 1999 VW Jetta TDI 1.9 ltr.diesel sedan. My order was charged to credit card but no order number was given, or down load link for pdf fil... See more

Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote instal... See more

Rated 5 out of 5 stars

Contact was made with me quickly when my problem occurred. Advice to fix was supplied by David to rectify issue, files supplied and this made it easy to get the program up and running. A pity other s... See more



Contact info

3.9

Great

TrustScore 4 out of 5

181 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service customer!

I decided to buy a manual for my auto with Worshopmanuals. It is with the best purchase I have ever done with difference. Also, at one point I got stuck in the installation and David from support helped me immediately by email. The issue got solved since he quickly replied to my question within 24h. (even being on a Saturday and out of office hours!)
Thanks David and team

4 April 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 5 stars

⭐ 5 stars — for the (fake) performance. 🔴 Zero for delivery.

I'm an IT professional. I deal with digital threats every single day. I know what fake looks like.

And yet — you got me. Perfectly.

The site is flawless. Clean design, logical layout, valid SSL, professional communication. Before ordering, I even checked Trustpilot. Saw the negative reviews. Read them. And dismissed them, because the positives outnumbered them by a mile. That was my mistake.

After payment, I received files that had absolutely nothing to do with what I ordered.

Now I'm re-reading those negative reviews. And I notice something: every single one has a polished, friendly, almost perfectly worded response underneath it. Too perfect. The kind of perfect that makes you wonder whether you're reading a human — or a very well-prompted AI managing reputation damage.

So genuinely: well played. You built something that bypassed every red flag I was trained to spot. That's not nothing. That takes effort.

But to everyone reading this:

That uneasy feeling you had before clicking "buy"? Listen to it. I had it too. I ignored it. The number of positive reviews, the clean interface, the professional tone — sometimes that's not reassurance. Sometimes that's the trap.

Don't let a beautiful facade be the reason you find out the hard way.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I am Romeo Pusztai from Portugal.



I am Romeo Pusztai from Portugal.

I recently acquired two service manuals, one for a 2020 VW Crafter and another for a VW Passat B7. I am thoroughly impressed with the comprehensive nature of these resources, which provide all the necessary information for professional-grade vehicle maintenance, including crucial torque specifications essential for proper repairs.

I wholeheartedly endorse these products, as they offer exceptional value.

Sincerely,
Romeo Pusztai

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Not the best way to get a manual

I would be very careful if looking to buy a manual. You will need a maximum of 60GB of storage to start with and that's if you don't make any mistakes as I did (bought a new laptop with 256 of storage after several attempts at downloading I was left with 2.5GB). You will also need a certain level of computer literacy, having to down load 2 further applications to access files, moving files etc. If your after a "one click and it's there" format, this is not for you. On the plus side David did give further instructions via email (I still couldn't get it and I would say I have average computer skills) and did offer to remote access my computer to solve the problems I was having, but I'm not keen on handing over control of my device to a third party remotely. Me myself I'm just going to spend a bit more money and get a VIN specific PDF manual.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I paid for Benz WIS 2025 and the…

I paid for Benz WIS 2025 and the download link kept cutting off at 85% download. I tried contacting customer care on all channels and they did not respond to any request for assistance. This is my first time and the impression is bad. This now seem like a big scam. I will never recommend their site to anyone and public should be very careful with them.
I wish to make an Update.
My emails were all responded to by David (I believe service center). He provided an alternate download link. He guided me through the download.
I am now pleased with the response given and assistance from David. Thanks.

Update 2
Workshopmanuals.org now has my highest recommendation. Not only is their response time fast but also made sure I got exactly the manuals I needed.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchased Mercedes gle 450 manual as…

Purchased Mercedes gle 450 manual as software based, took a little bit of time to figure out how to use it. Customer service was great, replied within 30 minutes. I thought I will needed remote installation assist but I got it myself. They fully refunded.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

What a waste of time and money

What a waste of time and money, most particularly time. First attempt at download, file not found, then received sharepoint link, that worked but then the problems started. Running an antiquated unauthorised version of Windows 7 in a virtualbox does not play nicely with Windows 11 and modern GPU units. Major event ID 500 "thrashing", GPU negotiations and display re-enumeration just adds to latency and churn. 1.5 - 2.0 GB RAM etc, just to read documentation?! Not prepared to fiddle with bios and GPU memory allocation on what is an extremely stable laptop, deleted everything.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Paid for Mitsubishi ASX manual

Paid for Mitsubishi ASX manual, link was sent but doesnt work. Made contact with company, link was resend with new instructions. Still doest work, made contact with company again, just be ignored. It is a scam, the program was designed to work with old software that is not available anymore.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Downloaded Dodge 2010-2017 service…

I initially gave a hugely negative review of the manual that I downloaded. I was contacted by Workshopmanuals and they graciously pointed out my error in viewing the content. Upon further checking, this manual is very complete, and I am updating my rating to 5 stars, both for content and customer service.

Initial Review:
Downloaded Dodge 2010-2017 service manual. Absolutely zero useful information. Wiring diagram was blank, total of 8 pages describing engine, 1 page dealing with clutch. Only thing I found out was that I wasted the purchase.

19 January 2026
Unprompted review
Workshopmanuals logo

Reply from Workshopmanuals

Thanks so much for taking the time to update the review and your business. it was a pleasure to serve you. Thanks for you business and time.

Rated 5 out of 5 stars

Excellent Information

The manual was very detailed with step-by-step instructions and clear diagrams. It saved me time troubleshooting my vehicle. Definitely one of the most helpful resources I’ve used.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Easy Download

I had a smooth experience with WorkshopManuals. The manual downloaded quickly and contained everything I needed. Clear instructions and easy to navigate. Really helped with my repair!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with workshopmanuals.org — their manuals were exactly what I needed and easy to download after purchase. The customer support team (especially David) was prompt, friendly, and helped me resolve a small issue quickly.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience – High-Quality Product and Outstanding Support!

I recently purchased a Workshop Repair Manual for my car from this company, and I couldn’t be happier with the experience! The download link was provided immediately after payment, and the manual came as an application running on an Oracle VirtualBox virtual machine.
The installation was straightforward, but the configuration required a bit of assistance. I reached out to their support team, and David responded promptly and professionally, guiding me through the process with ease. His expertise and friendly approach truly stood out!
Bottom line: The product is top-notch, and the technical support exceeded my expectations. Highly recommended for anyone looking for reliable repair documentation and outstanding customer service!

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Pdf version is waste of money

Paid for a PDF file. This file mainly contains torque values ​​and a few photos. It also contains many links to articles that aren't actually there. This shouldn't be sold. 8,100 pages without information. I feel ripped off for €11.69. Smart guys I must say, how they make money.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend unless you love…

Would not recommend unless you love setting up virtual machines, going to the BIOS of your computer looking for settings that make no sense and swearing forever about confusing IT jargon. I want a workshop manual to fix the engine of my car not a IT course.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good material as expected

Very good material as expected , I learned from them through Pinterest, they also had full time support with very fast support times through Gmail . I downloaded the Renault Dialogys .

18 December 2025
Unprompted review

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