Very bad experience. I purchased two jars of Lida cream one arrived with damaged container and grl not as supposed to be. They refused to refund me pr send instead( don't believe when they mention we... See more
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Their products are trash. I payed 52.00 for a together forever personalze hearts. The produtlct is a hunk of Plexiglas. With a picture in side. Don't waste your time or money. I feel like got ripped... See more
Placed an order for a ring in February already, no order received no replies on numerous emails sent. Keep getting not secure messages to redeliver my parcell because they are having problems. No prob... See more
Company replied
I ordered 2 personalised keyrings tonight 6 December 2024, used PayPal but they still wanted my Visa details, email, etc. Once I paid, NO confirming email for the purchases were received, nor an app... See more
Company details
Information provided by various external sources
Shop Best Price & Best Quality Trending Products Shipped Free at Your Doorstep.
Contact info
Thomes Avenue 1910, 82001, Cheyenne, United States
- support@woopshop.com
- woopshop.com
1.4
Bad
153 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent me a wrong item but refunded it…
Sent me a wrong item but refunded it with no problem
20 March 2021
Took a month to receive order
Took a month to receive order. Using DHL as delivery company does not work for me in my area.. and the dragon print pants aren’t as good as advertised.. you can bearly see the dragon print.. I would try to return them but I can only imagine what I would go through trying to get my money back.. I recommend shopping elsewhere...👎
20 March 2021
Love my new Jacket
Love my new Jacket. I'm 5'10" and generally wear a 10, but because I have large shoulders I got a large. It was true to size, and I got a loose fit (which I wanted). Sits just below waist. Plenty of shoulder room. The sleeves run short though. Reversible good quality material, well put together.
28 January 2021
5 stars every time.
The woopshop service and their products are fantastic. The items arrive very quickly and are packaged and delivered with care. I’ve loved everything I’ve purchased from them. 5 stars every time.
23 January 2021
I am still waiting for some packets :(
I am still waiting for some packets :(
Regards,
Maja
20 January 2021
Reply from WoopShop.com
Dear Maja,
Good day.
The other packets have arrived already in Slovenia, and now they are in transit. You should receive them soon.
If you have any questions or concerns, please contact our customer support team at support@woopshop.com.
Regards,
WoopShop Team
Never got my items
4 December 2020
Reply from WoopShop.com
Hello Edgar,
Your item has been lost by the courier and you have been already refunded as per your request.
Usually, if an item has been lost either we refund or we sent another item.
Regards,
WoopShop.com
This was a the very best that I have…
This was a the very best that I have ever bought
The time it took was long be it's ok thank you again
4 December 2020
Reply from WoopShop.com
Dear Joyce,
We are really happy to hear that you are satisfied with the purchase on our website and thank you for your time to leave a review. It helps us to improve every day and provide every customer an enjoyable shopping experience.
For any question, you can contact our customer support at any time.
Best Regards,
WoopShop.com
Good experience
I was quite happy with my purchase in general. There were some shipping concerns (could not locate my address and returned to sender). The folks that I worked with to resolve shipping concern were great in replying to my inquiries, and updating any changes when possible.
4 December 2020
Reply from WoopShop.com
Dear Eileen,
Thank you for your honest feedback.
We hope next time, we provide you with a service worthy of 5 stars :)
If you have any questions or concerns, feel free to contact our customer support team at any time.
Yours Sincerely,
WoopShop.com
i wasted my money
i wasted my money, i never recieved any of the things i orderd from youinstead you send a fake tracking link.. you are sending me an email on my email address but when ever i login with my email address it says i do nat have an account, thieves
4 December 2020
Reply from WoopShop.com
Dear Masande,
We are sorry to hear that you are not satisfied with your experience, but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind.
Your package has been shipped and the tracking number provided to you is real and correct. If you still didn't receive your order and due to insufficient information, and in order to safeguard your personal information, please contact our customer support at support@woopshop.com.
As for the technical issue, please consider using forgot password, or contact our customer service for further support.
Regards,
WoopShop.com
I didn't receive goods!
4 December 2020
Reply from WoopShop.com
Dear Valued Customer,
If you still didn't receive your order, please contact our customer support at support@woopshop.com. Our team will investigate and update you about your order.
Best Regards,
WoopShop Team
I checked tracking nothing its about to…
I checked tracking nothing its about to be a month and still no package they give me a tracking number that don't work W.T.F if I receive my package ill change my review but till I do I think its a scam site.
21 May 2020
Unprompted review
Reply from WoopShop.com
Hello Valued Customer,
We are sorry for the unusual delivery delays, but as you know coronavirus pandemic has an impact on the logistics.
Please understand that the courier is responsible for the tracking number status update.
If you could contact our customer support team, they can update you about your package and help you to track it.
We are sorry again for this unusual circumstance and thank you for your understanding.
Regards,
WoopShop.com
Worst online store EVER
Worst online store EVER! Took a month to get what I ordered, I got the wrong size, they shipped another one, wrong size again, they said they will ship another one!! And after a month refunded me the money. 3 months for nothing! Stay away from them !
2 May 2020
Unprompted review
Excellent service but takes long to…
Excellent service but takes long to ship to Canada
29 March 2020
Unprompted review
Reply from WoopShop.com
Dear Valued Customer,
Thank you for sharing your feedback.
Your comment is noted. Our team is working hard to reduce the delivery period and find solutions to speed up the process with the carrier but the delivery might be delayed due to processing times in postal or Customs office or during some circumstances as this period of Coronavirus COVID-19.
We appreciate you feedback again, and we'll take it seriously to improve the performance of our services.
Stay Healthy
WoopShop.com
The sweatshirt is great
The sweatshirt is great, but the delivery was too slow.
15 January 2020
Unprompted review
Reply from WoopShop.com
Dear Georgi,
Thank you for the feedback.
Please understand that shipping speed is depending on the courier and delays might happen by customs, holiday, logistics and local post office which we have no control over.
Our logistics team is always working to improve our shipping service to ensure a better shopping experience.
Again, we appreciate your feedback and hope you a better shopping experience next time with a faster delivery period.
Thank you for your understanding and support.
Best Regards,
WoopShop Team
ok thanks complete my product now
29 December 2019
Unprompted review
Item arrived..
Item arrived... finally.
But customer service answering any questions was nonexistent.
*** Edit ***
Nope. Nothing in the spam folder either.
21 December 2019
Unprompted review
Reply from WoopShop.com
Dear M.
I hope you're doing well.
Our customer service role is to answer every customer question within a maximum of 24 hours and this is monitored by top management in our company. I hope you check the spam folder if you're unable to find the email in your inbox.
In addition to the email or the contact form on our contact page, you can reach our customer support team with a live chat so you can get an answer even faster.
For your assistance or if you have any questions, feel free to contact your friends in our customer support team at any time.
Best Regards,
WoopShop Team
Will buy again
19 December 2019
Unprompted review
Reply from WoopShop.com
Dear Tara,
I hope you're doing well.
Thank you for taking the time to provide such a kind and enthusiastic review.
We certainly appreciated hearing it. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
We appreciate your feedback and hope we give you better shopping experience.
If you have any queries, please feel free to contact your friends at our customer support team anytime.
Best Regards,
WoopShop Team
i ordered disco party light
i ordered disco party light. the product arrived and it was not working as it should.
i contacted the support and they gave me the choice between a new item or refund. i didnt want the refund and i want the disco party light
so they send me another one. i will wait to check the new product
if it is working properly.
good support so far
18 December 2019
Unprompted review
Good and nice service
Good and nice service
Thanks woopshop!
I received the second package in good conditions, the product works well!
I'm pleased!
I recommend woopshop!
17 December 2019
Unprompted review
Good after sales service
Good after sales service
After receiving my article, I noticed that the packaging was damaged by shipping. After contacting woopshop through his chat, I contacted the after-sales service via emails and woop shop returned the money that the item cost me. I will definitely buy again on the web due to the good support it has.
15 December 2019
Unprompted review
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