They've been caught lying to players/customers about recording. They gave me a play by play to prove something was my fault but say they don't do that when players request it. They will also tell you... See more
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Some of the time when you put a bush out, it will not work for a week or more. I also went to play the game this morning, but the items would not show up. You guys have been make this game were it has... See more
The game operator Wooga has recently started to rename (censor) groups/teams in the game June’s Journey just because a group/team name has “Trump” in it. That means Wooga operates politically and wi... See more
Customer service is terrible and contradictory . Extremely unhelpful . Many of their game play claims and rewards are false and misleading . Do not expect results from the side games and play only the... See more
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Saarbrücker Straße 38, 10405, Berlin, Germany
- wooga.com
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Wooga Pearl Peril's extremely poor customer service
Wooga Pearl Peril's had an internal technical issue with the Oct 31-Nov 6 games weekly challenge. The game froze and teams lost points and rewards earned. After 4 days of issues Wooga finally got the issue resolved. However, they then increased the number of points required to earn the finally reward from 805 to 950, with only 2 days to play, making it imposable for any team to get the final reward worth 200 Prestige points. After our team leader contacted them, they gave us a ticket# to request our lost rewards. It took 2 weeks and 13 emails of them saying they had already compensated me when they had not. I was very specific with the date, what the reward was, what happened and provided the game unique User ID. In their replies they kept naming wrong dates, wrong reward, wrong User ID# and then saying they couldn't find my User ID. Because I was very persistent, I finally received the reward I was intitled to. What I don't understand is why they treated me like I was stupid, why they were refusing to give a customer something that cost them absolutely nothing financially. The only thing they accomplished was upsetting their customer and earning this bad review for extremely poor customer service. They need to realize they rely on their customers to stay in business. The poorer customer service they provide and bad reviews they get, the fewer customers they will have. The fewer customers they have the fewer the Ad time they sell are viewed, the fewer the Ads are viewed equals to a loss in income, as their clients pay them by the number times an Ad is viewed. A reduction in income equals a reduction in the number of employees they need and the cycle continues until they are no longer in business. When will companies learn you do not treat your customers like they are stupid.
Anger and Disappointment with "Snippet" Game
I am so angry and disappointed with the latest "snippet" game within June's Journey. I played faithfully for 2 months, several times a day and received nothing but "deja vu's" during the last few weeks of the game. I only needed 3 "snippets to gain the dolphin reward. I will not be treated this way by a game. I was cheated and I won't be playing Juney's Journey in the future or any other Wooga games!!!
Not Getting the Dolphins
People played a lot over the past 2 months and spent a lot of money just to learn they did not receive the prize--the dolphins. It was not revealed by Wooga to us that this was a game of chance and dolphins were not guaranteed. Instead, they told us to play and gave us directions on how to obtain the valued snippets, and we would get the prize. This was highly misleading. People spent a lot of $$ and time and energy just to find they were 1 snippet short of getting the dolphins. We are extremely angry. Very angry. Beyond angry because we feel we were misled. It's too bad that a great game has been ruined. If Wooga reads the posts on the various Facebook pages, they will realize they made a very serious mistake in running the Memoirs.
This game has become very expensive to…
This game has become very expensive to play. They have changed it so much to force players to spend money in order to enjoy the game. Very disappointing. Not enjoying the new experience at all. BOYCOTT STATUS!!
WAS amazing
A wonderful, high quality, succesful game became the next victim of agressive capitalism.
Sudden changes in the game, which left a huge number of long-time players (most of them paid money monthly) unsatisfied.
10.000 signed a petition already against WOOGA - PLAYTIKA.
But their opinion is belittled, not heard and laughed at by the worst social media manager - Dario Wooga, trying to shut down everybody who is critical to the new changes,and calls female players "honey" openly on FB. Unprofessional and arrogant at its best. Well, if they want to represent themselves like this, very well.
But we are not paying for this anymore. Users pay for nice experience, not for humiliation.
This company is ruining a great game…
This company is ruining a great game and it’s shameful
Bring back the coffees sack thd directors and let us play.
A little poem to explain my experience
Roses are red
Violets are blue
Wooga you're greedy
And i do not love you.
I willingly spent $10 to $20 a week…
I willingly spent $10 to $20 a week (sometimes more) for diamonds, limited decorations, or "sale" items. Diamonds allowed me to purchase more energy, gift bushes, and gift more drinks in the cafe to team members, thus building comraderie. But the latest changes, which are designed to FORCE OUR HANDS into our wallets is beyond foul. Playtika took a beloved, beautiful, addictive game and turned it into something ugly. Prices are too high for the "items" they offer. Search for the Yahoo Finance article about Playtika and it will tell you everything you need to know. Playtika's plan for the games they control is to turn non paying players into paying ones. The bottom line is money. Your gameplaying experience is irrelevant, and in direct contrast, to their goals.
Too many negative changes
Playing June's Journey was fun until recently. Wooga does player surveys and then does exactly opposite of what players like. Over the last year, which changes made by Wooga, playing JJ became more expensive and much less fun.
How to destroy a game
The game was good. Now it is all about money. They've made unpleasant changes. Their inside game customer support is a joke, with robots answering your complaint with ready written lame explanations. They do not answer to emails sent to support. Game glitches remain unsolved.
Too many changed
When coffe was taken away, game jumped far down. Think ME is a bigger cheat", than giving coffee - for real money= diamonds. What I ude my diamonds for I think is for med to decide.
Not using 1 penny anymore in this game.
Less than 1 Star
If I could give less than one star, I would. Playtika bought out Wooga last year and is now doing everything in their power to destroy June's Journey, a game that USED to be fun and relaxing. They now require more and more resources for very little reward and keep adding aspects to the game, that make it feel more like a full time job, than the escape people are looking for. Challenges are constantly thrown at players, without allowing enough time to accomplish them or to recoup depleted resources between each one. The prize goals have become unachievable if you do not play continually for hours on end. The latest fiasco is, without warning, they removed a major source of energy from the game without decreasing the amount needed for all the competitions, challenges and League play. This was the last straw for MANY players and they are leaving in droves. The company couldn't care less.
Their Facebook pages are highly censored which gives a false impression that everything is fine, when it is NOT. Their community manager, Dario, is an unprofessional, pompous, arrogant, sexist, rude tyrant. He often insults people he does not agree with, if he doesn't ban you from their FB sites first. He should be fired immediately for an extremely sexist remark he made recently to a player.
Hopefully, Wooga can take control of June's Journey again from Playstinka some day soon. It used to be amazing but greed has set in and prices have become ludicrously exorbitant. Who can afford to pay upwards of $30+ for tiny digital art decorations? These same decorations used to be free by playing the game, but have now been removed and instead, offered for prices anywhere between $5-40. Good grief!
Please return the game to it's former glory and your customers will be overjoyed once again. Until then, there are plenty of other games to play.
Give our 5 coffees back!
All they care about is making loads of money, even if they have to ruin an entire game that used to be amazing and loved by thousands of people. Give our 5 coffees back!! Let us decide what to do with our own resources!! Don't come up with some lame excuse pretending you care about those who don't possess loads of energy to compete because we all know you took our main source of energy to force us to buy diamonds to waste on energy bars!! Learn how to lie!! It's a game of strategy, some choose to build up energy, some choose to play it all out!! Let us be free to decide!!
I have stopped playing June’s,Journey
The opinions here speak accurately about the corruption of this corporation: Playtika. Greed and evil has overpowered the joy of June’s Journey. Whilst I was placing an opinion on June’s Journey Face Book page this morning, my comment was instantly blocked and not allowed to be posted. That in itself is frightening as I was not posting anything that violated any FB rules, just trying to voice my unhappiness with the game changes.
Wooga/Playtika - you have ruined the game
I cannot even begin to go into all the ways you have failed your players. You have carved up every reward we get in the game. Reward are now way less than half of what we used to get for any task. The coffee is the last straw. If you don't reverse it, I'm quitting the game.
Awesome game
Awesome game! They are not afraid to make changes to keep the game going. Decor. a lot move, to life like, they try to keep old player happy with new decoration while also trying to let new player get old decoration. Love this game! Meet a several people from all over the world concern them like family. Thank you Wooga for keeping June's going and the times.
Don’t bother with this company’s online games
Ads, glitches, poor customer service, constantly pushing in app purchases. What used to be a great game has been so monetized it is unrecognizable
A fantastic game ruined by sheer greed
A fantastic game ruined by sheer greed. The latest change - imposed with no warning - was based entirely on trying to make players pay more to play. The reasons given (eventually) were pure bulls**t (I’m not afraid of using the correct word, but trustpilot won’t let me!). Such a shame when they have great graphics, interesting variety of side games, and good developers (albeit that they don’t always test changes). They don’t care about their loyal customers who have contributed to their profits either directly or indirectly by watching thousands of ads. They have treated us with contempt, and deserve the same in return.
Last changes in June's Journey make…
Last changes in June's Journey make game stressfull. Wooga after been selt to Playtika starts to drain pocets of players. PR and Social Media support became unhelpful and even rude.
BOYCOTT
(Same review I posted for PLAYTIKA on here)
WE the JJ community have lots to say about this company. Since their take over from WOOGA. WE have been lied to by them on numerous occasions, WE have been called names by their sexist and biased community manager DARIO WOOGA on FaceBook, WE have been given falsified surveys, WE have been taken advantage of by greed and uncertainty. OUR NOW EVER SO STRESSFUL CAFE HAS BEEN DEPLETED, teams are breaking up, the millions of dollars invested into this company by the members is criminal at this point. We are being robbed unhappily now. WE ARE UNDER BOYCOTT STATUS. PLEASE BE AWARE ANY NEW MEMBERS DO NOT SPEND ONE HARD EARNED PENNY IN THIS GAME.
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