Woodpecker Flooring Reviews 

Bought woodpecker trade classic engineered oak flooring"14mm what a DISAPPOINTMENT! Scratched within days with the slightest touch.Has completely spoilt the finish of the room.
Complaints procedure completely ineffective no resolution

I purchased Woodpecker Herringbone 5mm flooring and had it expertly fitted throughout the entire downstairs area of a brand new property. Within months of it being fitted it started to lift and chip which is absolutely appalling considering the product is supposed to have a 25 year guarantee. Woodpecker themselves have sent out a member of their team to inspect the floor and have agreed to replace the product but I am now left with the cost of paying to have the floor refitted through no fault of my own. I am a 72 year old single lady and do not know where to turn now. I cannot afford to pay again to have an entire downstairs floor re-fitted. This should never have happened, this sub standard product should not have been sold to unwitting customers who purchased in good faith.
Woodpecker flooring are shameful for leaving people to pick up the cost of refitting because their product is faulty.

Made it simple to register for the 25 year warranty

Brilliant product.

I've had an unfortunate experience similar to some posted below. Our flooring started to flake and break up after a few months and became hazardous to walk on. The quality is just not good enough.

We have tried to arrange for Woodpecker to come out and replace but we are still waiting for a call back despite chasing for weeks and weeks.

I would not recommend.

Easy to order delivered in a couple of days no damage to the corners of any packs I fitted this on my own would be a lot easier and quicker with 2 people but the slats lock together really neat and tidy and unlike some the edges are robust and difficult to break far from the cheapest around but the quality is excellent and no underlay reqd we used lynton sea grass engineered light oak and it looks beautiful

Spoke with one of the staff at Woodpecker flooring Yorick, regarding our engineered oak flooring,what a great help very knowledgeable, helpful and professional.
Thank you.

I wish to praise Indira Morales personally. She has taken great pains to resolve issues regarding the delivery of a replacement floor. She could not have been more engaging, pro-active and kind and that was hugely appreciated in what has been a long saga.

Started having quality issues after 18 months.

Finally replaced and fitted all floor after about six months of chasing.

Communication is bad but happy with resolution in the end.

Delivery was left outside which meant I had to lift heavy packages into the house.

Review at this stage is based solely on delivery experience, as flooring is yet to be installed. Flooring arrived on the scheduled day, and was left on the drive on a pallet, the delivery man refused to just bring it in just through the front door. With physical disabilities I had no way of picking these packs up and getting them in doors, and with my partner at work I was completely stuck. Unnecessarily stressful experience.

Great customer service which far exceeded my expectations. I have had the floor mop for a few months but unfortunately the handle broke away from the floor pad so I contacted the company to let them know via a live chat on their website. Chat was great and I was sent an email link to send in photos,
I am very pleased to report that Woodpecker are replacing my floor mop😊
The experience was excellent

Horrid waste of money December 2021, supplied and fitted by Wren Kitchens it's bowing edges chipping, it literally looks like some cheap Chinese vinyl click clack flooring. Disappointed less than 10% of it's promised guarantee of 25 years.

Utter rubbish, the tiles do not clip into place strongly enough to hold so gaps appear, the material is of poor quality, splits, peels etc.
Had numerous floors laminated over the years, by various fitting companies and I have never come across such a poor quality product as this.
Totally avoid purchasing this substandard stuff !!

Further to Shay's response below I will publish the outcome.

I struggled to get flooring on time and called woodpecker to get Rachel that went above and beyond to fast track the boxes I required on time before the installer went off on holiday. She even called me to let me know the ETA of the courier company. Brilliant service!

The herringbone pattern Highclere Coffee Oak looks really stylish in my home office. Woodpecker were excellent to deal with, sent out samples promptly and showed a real interest in the outcome.

It looks beautiful and I love walking on it in bare feet.

Had herringbone Brecon river oak fitted as per installation guidance by a check trade builder late 2022 and am very disappointed the floor has lifted in places causing a trip hazard and ruins the appearance of the floor and kitchen .
I have raised a dispute and seeking legal advice . It seems the flooring isn’t compatible with this hot weather spell which is something out of our control.

Woodpecker have been great. They have been friendly, responsive and accommodating. Their flooring is lovely. Highly recommend!

The worst flooring I've ever seen. After just 2 months of being installed, the boards started to slide apart. Not just in one place either. One of these has started to chip now and.look horrendous. Nothing to do with the way it was installed, Purley as bad design. Don't touch this flooring is a barge pole.