Woodleyandassociates Reviews 

73
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional responsiveness, deep industry knowledge, and remarkable professionalism in successfully managing everyday property operations smoothly. People also deeply appreciate the fast communication, efficient handling of maintenance tasks, and exceptionally clear updates regarding building budgets and service charges. Though some customers experienced issues, noting frustrating delays in communication, unresolved complaints, and concerns regarding overall financial transparency. A few reviewers additionally mentioned poor customer support response times, unprofessional conduct from specific staff members, and a noticeably disappointing lack of guidance during key stages.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that reviewers find them knowledgeable,... See more

Service

Customers had positive experiences with service, consistently praising the team for being highly... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers experience consistently quick... See more

Customer service

Consumers find customer service to be positive, highlighting supportive property managers, responsive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since taking over as our managing agent, Laura has steadily and effectively untangled several long-standing issues within our block. Her clear communication, responsiveness, and consistent reliability... See more

Rated 5 out of 5 stars

I’m a leaseholder in a block of 20 flats in Poole and the difference since Woodley & Associates took over has been night and day. During the handover from our previous managing agent, they were re... See more

Rated 5 out of 5 stars

I live in a new-build block in Bournemouth and, as you’d expect, there were a few problems once the developer’s warranty ran out. Woodleys have been great since stepping in. Very knowledgeable, orga... See more

Rated 5 out of 5 stars

We have known Woodley and Associates virtually since the day Tom set up the Company and have always been hugely impressed with their responsiveness and interest. They have a terrific network of reput... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

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No recent history of asking for reviews

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Typically replies within 2 weeks

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4.3

All reviews

(73)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

We have been using this company for a while now and I have to say, both myself and my neighbours are pleased. The knowledge of recent fire and building safety issues has been helpful. We would recommend to others

27 October 2024
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Woodley and…

I’d like to thank Woodley and associates , specially Tom and Amelia for the wonderful care and attention they have given us . We have had such poor communication and service before that we felt we will just be managing the whole process ourselves and it was by a chance encounter that we found Woodley and associates. Can’t thank you guys enough , keep up the brilliant work . 🙏🏽💐

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Finally! A modern management experience

Lots of property managers are stuck in the past, offering roadblocks to potential solutions and dragging their feet rather than staying on top of the inevitable issues that arise.

Tom Woodley and his team at Woodley and Associates take a modern approach that prizes straightforward solutions and true partnerships with property owners. Proactive, courteous and well-trained, you can engage Woodley and Associates with confidence.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Woodley and Associates

Woodley and Associates have been our property managers for the past few years now. We have recently had to have some work done to the roof of our block and Woodley's have managed the process very efficiently and professionally. They are clearly an experienced team and provide much better service than our previous property management team who we really struggled with.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve had a great experience working with Woodley & Associates in the management of our block of flats. Amelia, in particular, has been fantastic in resolving a few issues we've faced recently. She has been responsive, professional, and ensured that everything was addressed in a timely way. I highly recommend Woodley & Associates, especially Amelia, for their excellent attention in their management services.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Working with W&A

I have worked with W&A for a few years now and find them to be professional and knowledgeable with everything leasehold. A very friendly and engaging family business, expert in their knowledge and identifying and achieving client needs

18 October 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Great Service

I have used Woodley & associates for the past few years to manage my rental and commercial portfolio. I’ve always found Tom honest, straightforward and efficient. Any issues with blocks and tenants have been managed with speed. Would highly recommend 10/10

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

As a landlord of eighteen years, I can highly recommend Woodley and Associates. They have been, by far, the best block management company I have dealt with following several bad experiences with other local companies. The property managers have always been very responsive and friendly. I would definitely recommend!

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful company that mess up everything…

Awful company that mess up everything they can’t even request service charges on time so then hit you with two within a month they never get back to emails or phone calls a shambles of a company and I will no longer be paying them a service charge as they do nothing

24 September 2024
Unprompted review
Woodleyandassociates logo

Reply from Woodleyandassociates

Dear Ben,

We’re sorry to hear about your experience and apologise for any inconvenience caused. We aim to issue service charges promptly, and any delays are not typical. As you are no longer a leaseholder at one of the sites we manage, we’d be happy to clarify any queries you may still have.

Please feel free to contact us directly at team@woodleyandassociates.com for further assistance.

Thank you,
W&A

Rated 1 out of 5 stars

A dreadful company

Woodley and Associates is a property management company. The last invoice I had for them was dated 11th March 2024. The next payment was due in June, and despite emails from me to their team address and the Property Manager, they seem unable to create an invoice, and only send statements.
In addition a Section 20 notice was sent out to Leaseholders on the 24th June, "and the proposal for funding, will be circulated, following the 30-day consultation period ending on 28.06.2024". Really impressive!!
Appalling service.

23 October 2024
Unprompted review
Woodleyandassociates logo

Reply from Woodleyandassociates

Dear Bob,

Thank you for your feedback. As you are aware, your Property Manager was in touch with you in order to resolve this matter.

Thank you,
W&A

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