Woodland Direct Reviews 

Somehow, I ordered the same unit I thought I was purchasing, but in a ventless configuration, which would not meet local code. I returned the stove via FedEx ground, with insurance, for a third of the price that Woodland wanted for freight ($600). They said I could return however I like, but if there were damage, I would have to deal with it myself. When I went through my refund, I noticed it was $557.29 short. When I inquired, they said it was damaged. I was never notified. They sent pictures of a dent and four other pictures, but I couldn't tell what they were showing. I asked for exact detailsof and how they arrived at the deduction, so I could submit for insurance. I also wanted an explanation why I was not notified. I'm looking forward to hearing back from you.

We have a very small fireplace. Lyndon was so helpful finding propane logs that would work.

We can’t wait to install our fire table.

THANK YOU Donna for helping me with my order it arrived early and in perfect condition! Absolutely beautiful spindles for my porch. I will definitely use you again!!

My rep took the time to listen to my concerns.....
Then he modestly made recommendations...
It fit good and I have confidence in the quality as well as understanding what I got

I ordered the 36 inch Heritage wood rack from Woodland Direct and when I assembled it I learned that it can be set up for two widths: the 36 inch width as pictured on the Woodland website, and a 23 inch width. I set it up at the 36 inch width but when I loaded in the wood, the left and right sides of the rack collapsed because the cuts in the steel at the connecting points with the frame are not deep enough to support the weight of the wood. I ended up setting it to the narrow width and it's fine but if I wanted a 23 inch rack I would have ordered a 23 inch rack. When I called Woodland customer service, I was told that I would need to pay the shipping costs for the return, and that a team would determine whether to give my a refund because the product was now "used," and even if they did issue a refund it would be minus a restocking cost. I commented that it wasn't until after "using" the product that I learned it didn't work but I got a him-haw reaction for the person. I followed up by saying if I returned the rack and they decided not to issue a refund, I would then have to pay to get the rack shipped back to me and got another him-haw reaction. This is all the more aggravating by the fact that when I initially called to make inquiries about their products, one of their customer service people hounded me by phone to try to get me to place an order and I finally had to tell them to stop calling me; when I was ready to order, I would order.

excellent product. fast delivery.
I will order another rack soon.

The custom fireplace doors were made correctly and fit very well.

My only dissatisfaction was with the installation process. I found the instructions and the hardware complex, confusing and difficult. I had to improvise and fabricate in order to complete the installation.

Compared to other modern assembly instructions I’ve used for furniture, bicycles, and other products, yours is the worst.

The sales associate that assisted me with my order was amazing, informative, and really helped me make my final selection.

Delivery was a breeze - now just waiting to install it.

Thank you!

Woodland Direct is a company with integrity. They have exceptional products and customer service. I would recommend them to all my friends and family, and already have!

Equipment failed and needed to be replaced. It took awhile but received it under warranty.

Everything was easy from order to delivery and installment

couldn't of been better

I tried to order and was not able to. The address drop down box did not have 1411 hwy 34 west. It had 1411 Newnan ga., but that does not tell what side of town. I got discouraged and backed out.

I later went back in the next day and selected the 1411 Newnan Ga., then put my complete address on the second address line.

I don’t understand not letting a customer make a purchase because their address is not in the drop down box. Y’all could be loosing customers?

Hope the wood rack is as nice as it is presented in your aid.

Thanks and y’all have a Blessed Day.

Our landscape architect specified a Woodland Direct fire pit. The fire pit arrived to their studio and was carefully stored in the palette in which it arrived. When it was time for install and the fire pit palette opened, the fire pit was discovered to be damaged. Woodland Direct would not accept responsibility, offer a replacement, nor a solution to correct the issue that I strong feel was theirs to correct. We will be sharing this incredibly poor customer service experience with our friends and family and will NOT be recommending Woodland Direct to anyone going forward unless they make this right.

The most helpful staff you could ever buy from. They keep impeccable records if you ever have questions about a purchase you made even if it was years ago.
Highly recommend buying from this company.

Good product

I will never do business with Woodlands Direct again the by virtue of their policy in my opinion STOLE $319.00 from me.

Here is the story. I purchase a fireplace unit from them. The unit was ordered with a fan unit for circulation. My assumption was the unit came assembled with the fan. As per their policy when the unit arrive it was inspected for damage. Damage was found on a flu pipe reported and resolved no problem. Unfortunately, when we went to install the unit it was found not to contain a fan unit. Contacting the company the first representative said that these were usually shipped separately, however they did not have a tracking number. The second Employee said it did not matter, their POLICY was a two day claims window due to their arrangement with their shipping company. In my opinion the shipping company had nothing to do with the issue as the package was sealed upon arrival but minus the fan. Simply, it is my belief that the fan was never included in the shipment from Wood Lands Direct.

The employees though amicable stuck to their policy saying they checked, it was shipped, and management had approved denial of the claim.

I have since checked for a fan from another source and the fan unit is a whopping $79.00 retail. Any company that treats customers this way is not a company I can endorse or recommend. Their business practices are in my opinion reprehensible.

I made a huge mistake and should have dealt with a local supplier that cares about customers and does not hide behind policy.

Woodland Direct was late in shipping a chimney cap to me, I called them and they said it was lost in shipment, so I canceled it and bought another at Home Depot, first woodland was changing me $159 for the cap and home depot was charging me $72 for the same cap, then the cap showed up 2 days after I finished the chimney, I returned it in opened and unused, they still charged me a restocking fee to return the item which I cancelled to start with. I called their support and was told that was their policy, i stated that they couldn’t deliver the part and it was after their own rep said it was lost that I cancelled the part, she said it was delivered on the 13th according to their records, so I dug into it, it was proved by FedEx that in fact was delivered on the 17th with a picture, well they still stick by their policy even though they were proved wrong. They’re very difficult to deal with and they charged me 50 in restocking fees of a part I paid less then half at Home Depot

We are a professional Landscape Design/Build firm and have purchased a number of items over the years with this company. We just purchased a very expensive item, it was in our office packaged up for just over a month, we unpacked it and found that it was damaged. We called customer service, who promptly said they would not help because it was delivered over a month ago. Extremely Poor customer service and will never give them our business again!!