Wood Flooring Kent Reviews 

Quick answering on the phone and easy ordering and paying online. The pallet was despatched the same day, no dramas, all very good.

Best price on the market, good communication and delivery

I found the website for Wood Flooring Kent had all the information I needed but I had a query regarding the delivery. My telephone call was answered straight away and John was very helpful. The order was followed up with emails regarding the delivery as soon as the order was placed and the laminate flooring arrived on the day specified. I received a call from the courier when he was half an hour away from the property and the delivery driver was polite and very helpful. Laminate arrived in good condition, haven't laid the floor yet but have bought laminate from the manufacturers Liberty floors before so I know the quality is good. Overall, a good experience.

Excellent experience with wood flooring Kent!
Very helpful with their collection locations and super friendly service, many thanks

Very informative. Answered all questions asked . Kept upto date with delivery information

Jon was great and very helpful, answering stock questions via the Facebook page and further personally emailing me to let me know one sample I’d ordered wasn’t in stock but the rest would be sent out with the other being sent promptly after, which it was. The flooring purchase was quick and easy, and of great quality. Would buy here again.

I ordered some samples and received them within 2 days. Brilliant. I’m still deciding on what to have!!!

Absolutely brilliant from start to the end! Massive choice of flooring with an option to have samples. Jon who we were speaking to is a great man! Very professional, good stock, great prices, quick delivery.
The whole experience was easy and smooth.
Thank you 😊

Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide by sending more samples which I offered to pay for but he didn't accept payment which was very generous. A fantastic helpful service and very good quality products. I found another supplier with a similar product but double the price. The prices of these products are very competitive.

Supplied me with broken flooring completely unable to be used.

UPDATE: You choose not to believe me when I trusted your product and service. Absolutely zero offered in return. Horrendous.

UPDATE 2: I guess Alex from July last year must be lying too (exact same issue as me). :)

In January 2023 I had a difficult time with cowboy builders who claimed to be able to fit a compact worktop but did not understand how to cut or secure the material. John, and his lovely parents who were helping out at the time, took the time to walk me through the process, advise on how the worktop should be handled and alert me to any factors that could damage the workshop prior to installation. They also rang me back a number of times, especially after the builders had misplaced accessories, and sent me out replacement materials.

In October I contacted John regarding advice about my timber floors (I have a 1930s property). He gave me sound, measured advice and also told me how to identify any future problems.

Wood Flooring Kent offers excellent personal service.
John will call you back, provide clear advice about their products and ensure that you know what you need to know to complete your job.

Disappointing. Ordered from this company and when I opened the the boxes one was damaged. The issue is that apparel you have to check them within 24 hours or they will not refund your damaged goods. Not ideal when all the boxes look undamaged and your build is a month away so you don’t check.
Poor customer service as they did not even ask to see the damage which would have helped with a sensible decision.

The all process of buying was great. I truly recommend the shop and products, however the courier service is poor!!! It costs a lot and when you pay for something is obvious that you are home to collect the order. Their driver did not use a doorbell also did not call the number etc. Only took a selfie in front of the front door...
The tracking number was sent via text 5 hrs after "failed" delivery!!!
I had to pay another rescheduling fee even if someone was at home waiting for this delivery!

The next delivery attempt was great, the tracking number sent earlier also allowed me to follow the whole process. Delivery is kerbside only, but the driver helped us carry the packages to the hall.

Ordered flooring on Tuesday 28/03/23 arrived no damage on 30/03/23 excellent service, unusual nowadays but massively appreciated.

Easy to use website and very keen pricing. Quick delivery very friendly customer service.
Been a pleasure to do business with Wood Flooring Kent.
You'll be hard pressed to find a better service.

Thank you!

Fantastic experience from start to finish. We have put laminate throughout our property with electric underfloor heating. The advice from John and the team was really good, honest and straightforward. Couldn’t fault them. Delivery was on the day we asked for, the driver was extremely helpful. The price of the laminate was the best I could find on the internet. Would definitely recommend and will be buying from John and the team again.

Fantastic placed order and got delivery before Xmas excellent service and no issues at all.

Both John and Dave have been extremely helpful! I recently had a new boiler fitted and the contractor snapped the hose to the washing machine hence causing a flood. After doing some research and ordering some samples I decided on some Quickstep laminate flooring. I shopped around and Wood Flooring Kent worked out to be the cheapest. I read the reviews which were excellent so decided to order my flooring through them. They didn't have the Basic Plus underlay in stock and kindly offered to price match the next grade up so that I could have it delivered on time for my joiner to start the work next week. I can't fault them so far. Would highly recommend!

What an amazing experience dealing with John at Wood Flooring Kent. From the start of the process to the order being delivered he couldn’t have been more helpful. The customer service is exceptional, nothing is too much trouble.
The order was delivered to a room of my choice not left on the kerbside like other companies offer.
The gentleman who delivered was again so helpful and friendly.
Thank you John and team for the best experience, you are a cut above the rest.

Fantastic communication when I had an issue checking out. Sorted it in the end and my preferred delivery date was honoured. Best price I found for the splashpanels and now they are fitted they look great. Thank you very much.