The products matched my expectations and pricing was competitive. And delivery was really good, on time (actually earlier than committed) and very helpful in terms of placing to help us move it.
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Fint website, der gør det let at handle. Produkter helt i orden, fin levering & leveringstid.
Company replied
Some wood presented cracks and was damaged.
Great delivery and package of the ordered materials. Nothing to complain about, also the customer service was very helpfull when ordering and changing the order after.
Company details
Written by the company
Wood online er et online byggemarked til den kvalitets- og prisbevidste forbruger. Uanset om du skal sætte en hylde op i din lejlighed eller renovere dit hus, så kan du finde byggematerialer og værktøj i høj kvalitet på vores webshop wood-online.dk. Intet er for stort - intet er for småt. Vi sætter en ære i at levere de rigtige varer i rette tid. Vores faguddannede kundeservice sidder klar til at hjælpe med kyndig vejledning, hvis du har spørgsmål. Hos os kan du trygt bestille det, du skal bruge til dit næste bygge- eller renoveringsprojekt.
Contact info
Kattegatvej 8, 2150, Nordhavn, Denmark
- 39161999
- info@wood-online.dk
- wood-online.dk
4.6
Excellent
1K reviews
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products matched my expectations…
The products matched my expectations and pricing was competitive. And delivery was really good, on time (actually earlier than committed) and very helpful in terms of placing to help us move it.
7 August 2024
Unprompted review
Great service
Needed it to be delivered on a particular time and they were able to do it. Just like I asked. Fast a quick. Great service
10 September 2023
Reply from Wood online
Hi Inge
Thank you for your review.
We take pride in delivering quickly and accurately, so we're delighted to hear that you are satisfied with your delivery.
Best rergards,
Wood-online.dk
Customer service
Great delivery and package
Great delivery and package of the ordered materials.
Nothing to complain about, also the customer service was very helpfull when ordering and changing the order after.
13 November 2022
quick personal delivery
1 June 2021
Reply from Wood online
Hej klaus
Tak for den flotte anmeldelse og ros til vores leveringssystem.
Med venlig hilsen
Wood-online.dk
Kundeservice
Reply from Wood online
Hej Mark
Tak for den fine anmeldelse :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
Reply from Wood online
Hej Flemming
Tak for den flotte anmeldelse.
Med venlig hilsen
Wood-online.dk
Kundeservice
Reply from Wood online
Hej Søren
Tusind tak for en 5-stjernet anmeldelse :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
Quick delivery, very good quality
14 March 2021
Reply from Wood online
Hej Wilian
Tusind tak for en 5-stjernet anmeldelse :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
Super levering
13 March 2021
Reply from Wood online
Hej Jesper
Tak for den pæne anmeldelse.
Med venlig hilsen
Wood-online.dk
Kundeservice
Reply from Wood online
Hej Lukasz
tak for en 5-stjernet anmeldelse.
Med venlig hilsen
Wood-online.dk
Kundeservice
Produkter helt i orden
Fint website, der gør det let at handle. Produkter helt i orden, fin levering & leveringstid.
17 February 2021
Reply from Wood online
Hej Morten
Tak for en 5-stjernet anmeldelse og din beskrivelse af køboplevelsen hos os.
Med venlig hilsen
Wood-online.dk
Kundeservice
Super service
18 January 2021
Reply from Wood online
Hej Brian
Tak for den flotte anmeldelse og din beskrivelse af vores service niveau, som vi sætter stor pris på.
Med venlig hilsen
Wood-online.dk
Kundeservice
Unkept promises, not so reliable.
Hi,
I have purchased a whole pallet of stuff from them and checked expedited shipping.
I called their customer service to get a fixed date and an assurance that the driver would call be before arriving shipping address. I needed this confirmation because I was not living in the renovation site.
However, even though I got this confirmation, goods arrived a day before we agreed, in the evening, when no one was there, and the driver did not call beforehand for any kind of warning.
The driver just unloaded all the stuff to the place without anyone present and accepting. They could be stolen or damaged somehow.
So I recommend not to rely on given promises.
Thanks & Best Regards
18 January 2021
Reply from Wood online
Hej Ugur
Vi beklager, at vi ikke kunne få kontakt til dig omkring vores levering, som blev leveret en dag før du havde forventet det.
Vi kombinerer vores leveringer som nævnt i vores betingelser for at sikre den optimale fragtpris med den rigtige udnyttelse af vores lastbiler.
Såfremt du ønsker ekspres eller levering på faste dage eller tidspunkter, så er det mere omkostnings krævende og kræver at du vælger den dyre leveringmetode.
Nu gik alt jo godt og du fik leveret dine varer i rette mængde og dagen før du skulle bruge dem på
byggeadressen.
Med venlig hilsen
Wood-online.dk
Kundeservice
Super service og god tone over for…
Super service og god tone over for kunder.
Super priser og der mangler aldrig noget i når de har leveret.
18 January 2021
Reply from Wood online
Hej Mikael
Tusind tak for den flotte anmeldelse, og anerkendelsen af, at vi har respekt for vores kunder.
Vi ser frem til at handle med dig igen.
Med venlig hilsen
Wood-online.dk
Kundeservice
Wòdonline is a good company to work…
Wòdonline is a good company to work with. Nice service
7 November 2020
Reply from Wood online
Hej Zohar
Tusind tak :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
Reply from Wood online
Hej Andrius
Tusind tak. :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
Super god service også med med…
Super god service også med med returvarer
25 September 2020
Unprompted review
Reply from Wood online
Hej Gert
Tak for en 5-stjernet anmeldelse og beskrivelse af din købs oplevelse hos os, hvor vi har taget hele pakken i brug med moderne online handel.
Med venlig hilsen
Wood-online.dk
Kundeservice
Recommended!
Items arrived as they should. Good quality/price, timely service and good packaging. Although it would have been nice that the driver called or texted before coming to arrange for placement of the goods (I asked for it twice for two shipments but they didn’t call).
21 August 2020
Unprompted review
Reply from Wood online
Hej Hamid
Tak for en 5-stjernet anmeldelse og din anbefaling af vores online-shop.
Med venlig hilsen
Wood-online.dk
Kundeservice
Wood online er bare super at handle…
Wood online er bare super at handle med.
De leverer varen, uden bøvl, med god service, til god pris.
17 August 2020
Unprompted review
Reply from Wood online
Hej Brian
Tusind tak for en 5-stjernet anmeldelse og dine kommentarer til at handle med os.
Det er jo netop denne kombination vi gerne vil levere med moderne online-handel af træ og byggeprodukter. :-)
Med venlig hilsen
Wood-online.dk
Kundeservice
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