Banner for Wonderskin

Wonderskin Reviews 

6,699
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,659 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's colors and ease of application, noting that some eyeliners glide on smoothly and stay put as advertised. Reviewers often find the products long-lasting and effective, with some even replacing their previous cosmetics. The delivery service is generally seen as timely, and the overall user experience is positive for many. However, some customers also noted significant issues with product quality, particularly with pencils that are difficult to sharpen or break easily, leading to wasted product. There are also concerns about the longevity of some lip products and eyeliners not living up to their advertised claims, with some experiencing smudging or fading. A few other people also felt that the colors of some products did not match the online images, and some experienced issues with missing items or incorrect orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and performance. Many customers praise the products,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the decent and good quality of... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the speed and... See more

User experience

Consumers find the user experience to be ambiguous, with many expressing positive feelings about the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The colors are good. I really like the lip liner, but there's a pretty big problem. It cannot be sharpened with a regular sharpener ( I have 3 different ones--none work on this). I think the company e... See more

Company replied

Rated 3 out of 5 stars

I like the product but, I accidently ordered the same color eyeliner I already have and I wanted to not refund but exchange for another color, and u guys want to charge for shipping ??? That policy ne... See more

Company replied

Rated 3 out of 5 stars

I ordered the waterproof eyeliner, lip stains, and lip liners, in hopes of these holding up to the hype that is being said in media platforms. Sadly, not the case for me. Lip stains didn’t last too... See more

Company replied

Rated 3 out of 5 stars

There was a defective product sent to my friend. It was 3 eye pencils that would not sharpen. I love these pencils and I have every color and they always sharpen. Her pencils look exactly like mine... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(6,699)

6,141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick shipping & good variety of…

Quick shipping & good variety of products! Thanks Andrea!

24 June 2026
Wonderskin logo

Reply from Wonderskin

Tammie, thank you so much! We're so glad you enjoyed the quick shipping and our range of products. We hope you continue finding new favorites with every order!

Rated 5 out of 5 stars

The product is amazing and I've ditched…

The product is amazing and I've ditched all other lip stains and lipsticks! The orders are sent quickly to your doorstep. And they frequently have great promotions. I just wish there was a little more quantity of stain in each dispenser but the color selection is great.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Frieda, wow, what an incredible compliment! Hearing you've replaced all your other lip stains and lipsticks with ours made us smile. We're also grateful for your feedback about the amount of product in each tube. Comments like yours help us continue improving, and we're so happy you're enjoying the shades, fast shipping, and promotions!

Rated 5 out of 5 stars

I really like the product because since…

I really like the product because since I've been fighting cancer, my eyes water all the time and my eyeliner will not stay on. Your product has solved that problem. Thank you for making a great product! I will be a repeat customer when I use what I ordered.

17 June 2026
Wonderskin logo

Reply from Wonderskin

Christina, thank you for sharing something so personal with us. We're truly honored to hear our eyeliner has helped solve a problem you've been dealing with while going through cancer treatment. Knowing it's made a difference for you means more than we can say. Thank you for your trust, and we look forward to welcoming you back when you're ready for your next order.

Rated 5 out of 5 stars

Prompt delivery and good products

Prompt delivery and good products. Especially like the way the lip color last for hours and the eye liberty is wonderful too.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Martha, thank you so much! We're delighted to hear your order arrived promptly and that you're enjoying both the long-lasting lip color and the eyeliner. We really appreciate you taking the time to share your experience!

Rated 3 out of 5 stars

I ordered the eyeliner

I ordered the eyeliner. In the ad, it looked like it stayed all day. But that is not my experience. It does stay longer than other products I have tried, but it does not stay as long as it is shown on the ad.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Neriza, thank you for sharing your experience. We're sorry the eyeliner didn't live up to the wear time you were expecting. While we're glad it lasted longer than other products you've tried, we completely understand how disappointing it is when it doesn't perform the way it was shown in our ads. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd love the opportunity to make this right.

Rated 5 out of 5 stars

Love the eyeliner

Love the eyeliner! This is my 3rd order and it’s just awesome! Would highly recommend it to everyone it’s well worth it.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Cynthia, this absolutely made our day! Knowing you're on your third order and still loving the eyeliner means so much to us. Thank you for your continued support and for recommending us to others, it truly means the world!

Rated 5 out of 5 stars

No thanks !!!!!!

24 June 2026
Wonderskin logo

Reply from Wonderskin

Maureen, we're sorry to hear that. If there's anything we can do to help or if you'd be willing to share what went wrong, please reach out to us at hello@wonderskin.com. We'd really appreciate the opportunity to help.

Rated 3 out of 5 stars

The eye pencil is very cheap

The eye pencil is very cheap. Could have done the same at the dollar store.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Mary, thank you for taking the time to share your honest feedback. We're sorry to hear the eyeliner didn't meet your expectations or feel like it offered the quality you were hoping for. That's certainly not the experience we want you to have. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd love the opportunity to make this right.

Rated 3 out of 5 stars

The product was the problem

The product was the problem. I ordered two sharpeners for the eyeliner. I used each one one time that they worked then they no longer would bring the pencil to a fine point.

17 June 2026
Wonderskin logo

Reply from Wonderskin

Alecia, thank you for taking the time to share your experience. We're really sorry to hear both sharpeners stopped working after only one use. We completely understand how frustrating that is, especially when you expected them to keep your eyeliner performing at its best. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd love the opportunity to make this right.

Rated 2 out of 5 stars

The pencil begins to become dry and…

The pencil begins to become dry and almost a bit difficult to smooth along my eyelids. I do have to use at least 3 times for the color to remain deep. I alsobhave to go back over my crease a few times; I have hooded eyelids. Nothing spectacular. I won't purchase again.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Amelia, thank you for taking the time to share such detailed feedback. We're really sorry the eyeliner didn't perform the way you expected, especially if it became dry, required multiple passes for good color payoff, and didn't apply as smoothly as you'd hoped on your hooded eyelids. We completely understand why that would be disappointing. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case).

Rated 1 out of 5 stars

See previous emails

See previous emails - feedback

23 June 2026
Wonderskin logo

Reply from Wonderskin

Thank you for your feedback. We're sorry to hear you've had an experience that led you to refer back to previous emails. We'd really like the opportunity to make this right. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'll do everything we can to help.

Rated 5 out of 5 stars

Satisfied customer!

What made my experience better with this company was the customer service support. My initial pencil worked fine, it came time to sharpen it and it completely disintegrated into a nub. I reached out for support and within a day we had effective back & forth communication which resulted in them gifting me a new black eyeliner with their sharpener! I am very appreciative for their willing to listen, offer suggestions, as well as compensate to resolve the issue. The pencil is indeed smooth and longlasting! It’s by far my favorite eyeliner to date ;) thank you!

22 May 2026
Wonderskin logo

Reply from Wonderskin

Shamanita, this was such a wonderful review to read. We're sorry your original eyeliner didn't sharpen the way it should have, but we're so glad our team was able to work with you, find a solution, and get a replacement into your hands. Hearing that it's now your favorite eyeliner is the best reward we could ask for. Thank you for giving us the chance to make things right and for sharing such thoughtful feedback!

Rated 5 out of 5 stars

Great products

Great products. Excellent customer service, it is so refreshing

6 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Eugenia, thank you! We're so happy you're enjoying our products, and hearing that our Customer Care team made such a positive impression is the icing on the cake. Your kind words truly mean a lot to all of us!

Rated 1 out of 5 stars

This eyeliner was supposed to stay on

This eyeliner was supposed to stay on. After 3 1/2 hours it had smeared and it wasn’t there anymore. So disappointed in the product. I will not purchase anymore.

24 June 2026
Wonderskin logo

Reply from Wonderskin

Susan, thank you for taking the time to share your experience. We're so sorry the eyeliner didn't perform the way you expected. We completely understand how disappointing it is when it's meant to last but has already smeared and faded after just a few hours. That's not the experience we want you to have. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd love the opportunity to make this right.

Rated 5 out of 5 stars

Best customer service

Absolutely impressed by my client experience … they went above and beyond to ensure I was happy and let me exchange the eye pencil and the pencil sharpener 🙌💝✨🍀

6 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Kimberly, thank you so much for your kind words! It means the world to hear our team went above and beyond to make sure you were happy. We're so glad we could help with your exchange, and we truly appreciate your support. 💝

Rated 5 out of 5 stars

Easy on the waterline!I find the liner goes on really…

I find the liner goes on really smoothly, especially on the waterline. And it stays there. At night. I just remove it with a q-tip.

17 June 2026
Wonderskin logo

Reply from Wonderskin

Betsy, we loved reading this! There's something so satisfying about finding an eyeliner that glides onto the waterline with ease and actually stays put. We're so happy it's working so well for you. Thank you for taking the time to share your experience!

Rated 1 out of 5 stars

The company sent the wrong color and it…

The company sent the wrong color and it clearly states what I ordered. I order black liner instead I get a olive green. The liner doesn't last 24 hour and use it only a few days and it gone. No sharpener, no refill and the price is label at $19. How is that right?

1 June 2026
Wonderskin logo

Reply from Wonderskin

Cassandra, we're so sorry to read this. Receiving the wrong shade when you specifically ordered black is frustrating enough, and we completely understand why you were disappointed to find an olive green liner instead. On top of that, it didn't last as long as you expected and ran out much sooner than you'd hoped. That's not the experience we want you to have. We've already reached out to you directly by email, so please keep an eye on your inbox (and your spam folder, just in case). We'd really love the opportunity to make this right.

Rated 5 out of 5 stars

Wonderskin!!!

I have several of these products now & they are amazing!!! The lipstick, gloss, & eyebrow stains work just like they say. Put them on, wait a couple of minutes & wipe them off with a wet cloth/wipe. Such a great company!

23 May 2026
Wonderskin logo

Reply from Wonderskin

Shari, your review absolutely made our day! We're so happy you're loving so many of our products, and it means the world to hear they're delivering exactly as promised. Knowing the lip stain, gloss, and brow stain have all earned a place in your routine! Thanks again!

Rated 5 out of 5 stars

A true lip stain you can trust to stay…

A true lip stain you can trust to stay and you don’t have to glance to see if it’s still there

4 July 2026
Unprompted review
Wonderskin logo

Reply from Wonderskin

Lee, we absolutely love hearing this! Knowing you can trust your lip stain to stay put without having to constantly check it is exactly the experience we designed it for. Thank you so much for sharing!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look