Wonderprice Reviews 

I ordered the JBL 770 nc headphones on the 5th of jan it’s the 16th today it says on the website delivery 3-5 days but I’m still waiting and I feel like it’s just a scam because I’ve seen the rest of the review and it doesn’t add up why I’m waiting this long plus there’s no number saying you can call them or anything they only open a case and don’t do anything. DONT ORDER FROM HERE!!!!! ITS BETTER ORDERING FROM SOMEWHERE LIKE ARGOS OR AMAZON CURRYS ETC

Ordered a mobile phone on 4/12/2025, with estimated delivery 3-5 working days. It is today 16/01/2026 and I still haven't received it.
First time I contacted the company they apologised for the delay, played the Christmas peak season card, fair, told me I would get my order "next week"
Second time contacting the company after still not having the phone delivered, they replied to say I will get my order "by or on the end of this week"
Still not receiving my order.
Third time contacting the company on 12/01, they replied by thanksing me for my patience, no ETA for my order.
This is a fairly expensive product, this will become a serious case.
Great prices, no goods still......

Ordered ipad 25 November. No sign of it by today 16 January. They don't respond to any communication

Order a set of AirPods on 3 December. They promised delivery in 3-5 days. ‘Confirmed’ dispatch on 6 December. Started chewing them on 20 December. They promised the AirPods would be with me ‘on or before the end of this week’. Needless to say there has never been any sign of them. Started requesting a refund on 2 January but just got fobbed off with automatic replies so I opened a dispute through my bank who refunded the money. Suddenly (at 3.20am today - odd for a ‘UK-based’ company’ I received a begging email from them saying they were prepared to give me a refund but couldn’t while the dispute was open so would I close it! They went on to bleat that disputes were bad for their reputation with banks and payment processors and they hoped I could ‘understand [their] situation’. 😂. Steer well clear!

Ordered 2 Samsung Galaxy Buds3 Pro over 3 weeks ago. I’ve only just received one item and I’m still waiting for the second.

Communication has been poor. I’ve requested a refund for the second order, but nothing has been resolved so far. This is extremely frustrating, and I’m honestly not sure what else to do at this point.

If I don’t receive either the remaining item or a refund by the end of this week, I may have to contact my bank to resolve the matter.

Based on my experience, I wouldn’t recommend ordering from this company.

Ordered a MacBook for daughters Christmas at end of Nov 25 and still not arrived and no tracking information available. There is no way to make human contact with this organisation and when you fill in the contact forms on their website you just receive clearly AI generated responses. They have no UK presence. Now disputing with credit card company. Do not buy from this organisation!!!!

I was a bit skeptical because obviously the prices are amazing but Wonderful is what my experience has been. Yes it took 7 days longer than anticipated to arrive, but it has arrived and I’m feeling happy. Customer service although via email has always been first class, I have nothing but praise and wouldn’t hesitate to use Wonderprice again.

I ordered a Samsung phone from Wonderprice on 9 Dec 2025 (for a Christmas present). Tracking the order on there website it showed the order as being processed and provided a DPD tracking number, but under DPD "We've received your order details, but have not yet received your parcel". The phone didn't arrive in time for Christmas and still hasn't arrived in spite of almost daily emails to their Customer Support Team. I've recently discovered that in Oct 2025 there was an application to strike Wonderprice Ltd off the register at Companies House. Best to avoid this company.

Ordered an iPad from them and received it 2 weeks late and without any method to charge it. Ridiculous. Really poor customer service afterward too. Please avoid this company, honestly worth paying a little extra elsewhere and getting the full actual product. Definitely will not be purchasing anything with them again.

Apple iPad Air 2025 (WiFi, M3 Chip, 13-inch, 512GB) - Starlight ordered on 28/11/25 but still waiting as of 11/01/26.

The product was marked as dispatched but then I got an email telling me that it had been delayed for 4 weeks. It would then be dispatched on 4/1/26. This is despite the product showing as available on the website. When I queried this, the response was
We understand why this may appear confusing, and we sincerely apologise for the frustration caused. The item is listed as in stock because it is available within our supplier and warehouse network. However, during peak periods and due to high order volumes, there can be delays between stock availability confirmation and the physical dispatch of the item, which is regrettably what has occurred in this case.

Please be assured that this is not intentional, and we are actively working with our warehouse partners to resolve the delay as quickly as possible. That said, if you would prefer not to wait any longer, we fully understand and can proceed with a cancellation and refund upon your confirmation.
Thank you for your patience and understanding. Should you require any further clarification, please do not hesitate to contact us.

There has been no further update to my enquiries since January 8th. I am not happy.

DO NOT BUY FROM THIS COMPANY.

I bought an item from them in November after reading positive reviews here. The despatch was delayed for over a week, and didn't arrive in time. Eventually it was too late so I advised I would be returning the item, and did so. It has been 3 weeks since they received it, the customer service is awful and just feels like canned responses, and the time it is taking to "assess" the return is ridiculous.

Almost as soon as I purchased my item, I noticed the TrustPilot reviews going red. It seems we are all in the same boat. I have opened a dispute with my credit card company to get the money back.

AVOID!!

I purchased an iPad in the Black Friday sales from this company. This has still not arrived
Despite numerous emails the company has failed to resolve this issue
This is the worst customer service I have ever encountered. I would would caution any other customer from using this company to purchase goods. They are cheap for a reason. It’s now January and this is still not resolved

Would give zero stars if i could!
I am one of countless who have been waiting for a refund since end of august start of september time. They persistently send emails reassuring "oh we will process and give you a refund' such criminal activity essentially robbery in broad daylight is despicable.
I ordered a pair of headphones and returned months ago its 09/01/26 and i have not gotten a refund despite a 50 email conversation requesting refund. This is a scam company countless other people have their hard-earned money dissolved into this greedy organisation. Never once have i seen such a fraud online.

Needs to be taken to court, filed report with police
and erased from existence.

PLEASE DO NOT BUY ANYTHING AT ALL FROM HERE!!!
Dont give this outrageous company any chance to scam you.

I ordered 4 Apple AirTags on 30th November 2025 costing £70, today on 9th January after MANY emails chasing/requesting a refund, I still have not received my goods and to rub salt into a wound have been sent an email asking for me to be patient whilst they investigate! They were meant to be for my son to go travelling with who has now left! I understand issues arise, but I would not recommend this retailer based on the appalling bad way they have dealt with it.

Would be ZERO 🤬 if that was an option !
Absolutely shocking service , AVOID AT ALL COSTS !!
Ordered an Apple device on 04/12/2025 with payment taken shortly thereafter .
‘Mechanical failure at warehouse’ update received on 13/12/2025 indicating delay .
Still no sign of item on 21/12/2025 so requested a full refund !
OVER 20 emails later asking when my refund will be sorted and I’m getting a load of nonsense excuses via email !!
STILL NO REFUND AT TIME OF WRITING ON 08/01/2026 , DISGRACEFUL !!
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
AVOID AVOID AVOID AVOID AVOID AVOID

Ordered an ipad on 28/11/25 (a Christmas present for my son) Noticed an issue as it hadn't moved on the tracking and raised it with Wonderprice on 12/12/25. Wonderprice said they would investigate on 18/12/25. It is now 7/1/26 and I am no further forward. I have over 20 emails back and forth yet nothing has been done.

As you can imagine, the financial loss (Having to replace the ipad so Christmas wasn't ruined) is causing stress to myself and my family but all I get from Wonderprice is an automated response saying they will investigate but nothing is done.

An absolute disgrace. DONT USE THIS COMPANY!!!

Order a Sony phone for girlfriend, site banner said order before the 8th of December to arrive before Christmas, to which I placed my order on the 7th of December. Its now 8 of January. I had multiple automated replies saying it will take 2 weeks. One reply from a human saying its been upgraded to first class 2 weeks ago but still nothing.

Ordered a Nintendo switch lite on 28/11 with a advertised delivery of 3-5 days and i still haven't received it. Had to go elsewhere and buy the Christmas present. I've raised a few emails as I could see tracking was with Royal Mail on 18/12, they however said they haven't received it into their system.
I am still waiting on the whereabouts and have asked for a refund but being advised they are awaiting investigation.
Save to say I won't be ordering from here again despite the cheap prices.

If there is 0 star, i would have tick that! Warning!! do not buy anything from this company because they are absolutely a con. I ordered an iphone 16e on 30Nov paid in full, with delivery within 3-5days but delayed to 1-2weeks. Than more delay with reason of xmas peak & courier service too busy. Patiently I waited until 11Dec than filed a case to chase & being told continue to wait due to the peak season.

Guess what? today is 7Jan 2026 & the festive peak season over, yet i never receive my order & the replied from them always the same - apologies for it, will update when there is info. Unable to refund because the item already sent to courier company but yet the status of DPD exactly the same on 11Dec - We received the order but yet to receive the parcel!!!

they have never have the iphone 16e nor send for delivery, yet collected full payment over a month. lucky I brought with Amex & they immediately file a claim while dispute the case with this company but have refunded full amount to me. If not because of that, I will never get my money back.

Today they replies with this 'you have opened a dispute claim against us due to “product not received”.

We are sorry to inform you that we could not process the replacement if the dispute claim is opened.

If you wish to close the dispute, we can offer to resend the item to you as soon as we can.'

They never ever post my item paid in full & suspect never have in stock at all but got my money in full! So, if you want to order with them than be prepare for the unfortunate risk I experienced & stress they had given me. I'll never ever buy anything from this company ever again.

⸻

I ordered two Nintendo Switches from Wonderprice on 9th December, but only one arrived. Since then, I have sent seven emails and received nothing but automated replies stating that the issue is “being looked into.” There has been no proper response, no replacement, and no refund.

This purchase was meant to be a Christmas present for my twins, and Wonderprice’s complete lack of customer service has caused significant stress and anxiety. Even after formally requesting a refund, I was again told they are “looking into it,” with no update or resolution.

This is extremely poor service and completely unacceptable. Taking payment without supplying the full order and failing to resolve the issue feels negligent at best. If this matter is not resolved immediately, I will be reporting it to the police. I would strongly advise others to avoid ordering from Wonderprice.