Wollaston Motorrad Reviews 

124
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Took my lovely GSA 1250 in for its 600 mile service following engine replacement. As usual customer service 10/10. Sorted me out with a courtesy bike a BMW F900 sporty little thing, now I know why I l... See more

Rated 5 out of 5 stars

Between the two of us we've have 4 new bike's and the service from the sales team namely Charlie and David has been great, right from the get go we've had positive advice and numerous road tests to... See more

Rated 5 out of 5 stars

Had 1st service completed at Wollaston BMW Motorrad. Ben from the service team as usual was first class. Great communication and customer service, makes you feel like a valued customer. Review score... See more

Rated 4 out of 5 stars

Bought my bike here and while I have some issues with the bike, more down to the type of bike it is, the team at Wollaston have been accommodating and friendly, doing what they can to help. The sales... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Welcome to Wollaston Motorrad, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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4.7

All reviews

(124)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience, very helpful and a nice hotdog too

24 February 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Andrew, thank you for taking the time to leave us a fantastic five-star review! We're glad that you had such a great experience and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Wollaston Motorrad have been Awesome

Wollaston Motorrad have been Awesome, From the first time I walked in, having never touched a bike, to ask about their rookie to rider Program where they gave good honest advice with no pressure and showed me around the bikes let me sit on some models to see how they felt. I was introduced to Owen Reed who gave me all the information I needed to make a decision about what route to take to getting my license and owning a bike. A few months later I've passed my test through the BMW rider training and Owen helped me through the process of purchasing a New F750gs. The whole experience has been very accommodating and friendly and really helped me on my journey to becoming a motorcyclist. I would recommend anyone who is interested in BMWs to give these guys a visit.

31 January 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Travis, thank you for taking the time to leave such a nice review for the team and a special mention to Owen. We're delighted you've had such a great experience and we hope to see you at some of our 2024 ride-outs on your new bike!

Rated 5 out of 5 stars

Great service.

Great customer service from start to finish. No pressure and very organised.

13 January 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Simon- thank you so much for taking the time to leave us a fantastic five-star review!

Rated 5 out of 5 stars

A fantastic company to buy a bike from.

A fantastic company to purchase a bike from. Customer service experience was excellent throughout the process. Top marks to David, the sales executive and Steve for delivering my bike. I would most definitely buy another bike or car from Wollaston.

12 January 2024
Unprompted review
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Reply from Wollaston Motorrad

Hi Michael- thank you for taking the time to leave us a fantastic review. We are very pleased to hear of your positive experience. We look forward to welcoming you back in the future and hope to see you on some of our 2024 ride-outs!

Rated 5 out of 5 stars

Great customer service

Great customer service, Owen helped through the whole process. Build time was actually much quicker than expected and bike turned up on time. Communication was good throughout, no issues at all.

28 December 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Karl- thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Owen and the team delivered a positive experience for you. We hope you enjoy your new bike and would love to see you at our upcoming ride-outs in 2024!

Rated 5 out of 5 stars

Great service

I bought a bike from pics and videos as I live some distance from the dealer. Owen was great, very responsive to e mail, did what he said he was going to do, no need to chase him. Would use this dealer again.

22 December 2023
Unprompted review
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Reply from Wollaston Motorrad

Thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Owen delivered a positive experience for you. Wishing you many happy riding miles on your new bike!

Rated 5 out of 5 stars

Bought bike remotely, few minor issues but dealer resolved them all quickly.

Bought an R Nine T from Wollaston. David’s customer service was excellent as I was not local to the bike. They had the bike taken to North Oxford BMW so I could look round and do a test ride.

When I got the bike home there were a few minor issues but Charlie had the bike collected, a courtesy bike dropped off and all the issues fixed.

Good dealer overall

1 November 2023
Unprompted review
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Reply from Wollaston Motorrad

We are very sorry to hear about the dissatisfaction you're experiencing with your bike. We understand that you've been in contact with a team member who has proposed bringing the motorcycle back to us for a follow-up AUC check. Rest assured, we are committed to thoroughly investigating the matter, and upon completion of the check, we trust we will be able to provide transparent and clear solutions to restore your confidence in your motorcycle. Many Thanks, Wollaston Bikes.

Rated 5 out of 5 stars

What can you say superb alriundthe whole dealership…

What can you say the whole dealership experience was superb.
Owen and Alex are a credit to Wollaston.
Much appreciated.

14 November 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Mark thank you so much for taking the time to write us a 5-star review! We're delighted you've been happy with the service here at Wollaston. Thank you for your custom and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very helpful

Very helpful, great customer service made my purchase very enjoyable with no stress

23 September 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave a fantastic five star review. It's great to hear the team provided great customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Jack/Charlotte the A team

Jack in service always excellent, Charlotte my service tech excellent too.
Couldn't get this particular bike at the time from Woolaston and my go to guy left (Brendan) so I bought at Lind, but always come back here for my bike service. Great service and great team. Take my M2C to Cotswolds BMW as they specialise but for bikes.....Woolaston.

14 September 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Jack and Charlotte. Thank you for your business!

Rated 5 out of 5 stars

The best buying experience ever

I visited 3 BMW dealerships Norwich, Peterborough and Northampton. All 3 dealers were given the same criteria! I traded in an immaculate GS 1250 for a nice new S100XR. Simple question “how much to change” Buying a new motorcycle to me should be a special experience. And boy oh boy did Owen Read deliver. What a nice professional guy he is. Nothing too much trouble, not in the slightest bit pushy and time was never an issue. A massive thanks to Owen and Woolaston BMW for making my purchase experience the way it should be. Alyn

1 September 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Owen! Enjoy your new S1000XR and we hope to see you at our future ride outs.

Rated 5 out of 5 stars

Excellent professional team at Wollaston

Excellent professional team at Wollaston Motorrad. Bought a R1250GS and they made the process very easy. Communication was good explained everything and answered all my questions. Delivered the bike on time, would definitely have a return sale.
From my experience I would definitely recommend. Thanks Owen love the bike.

1 August 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Owen! Enjoy your new R1250 GS and we hope to see you at our future ride outs.

Rated 1 out of 5 stars

Smoke and mirrors

Approached Wollaston Motorrad to purchase one of their Bmw approved motorcycles. Unfortunately they were not completely honest about the service history!
Disappointing from a Bmw dealer, the motorcycle should not really be in a Bmw showroom in my opinion and should have been traded out!

25 August 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Alastair, we are sorry that you found our motorcycle not to the normal standard for an Approved Used Bike. It had been owned and used from new by one of our own Technicians, who had serviced it in accordance with the required specification, but he had completed the work in his own time. We are very happy to stand by his work, but appreciate that this may not be to everyone’s liking. As a consequence, the motorcycle will be marketed and sold outside of the Approved Used Bike programme. We apologise that our explanation was not as clear when you showed potential interest in it. Many Thanks, Wollaston Motorrad.

Rated 5 out of 5 stars

Wollaston Motorrad - Mat Clark

Wollaston Motorrad is a place that you cannot compare to any other dealership in my opinion.

The customer service and the staffs willingness to go the extra mile, just to make sure you are satisfied, is above and beyond exceptional.

I have dealt with multiple staff members, including jack and Chris from the service department. Who are always a friendly face to see and accommodating to your every need when it comes to your pride and joy. As someone who can be very precious about my bike, they can give you that peace of mind that your motorcycle is being looked after to the best of their care and ability.

The sales team is extremely top tier and I cannot express my gratitude enough with them. Again, I have dealt with multiple salesmen with the magnitude of bikes I have acquired from Wollaston and every time it has been an absolute pleasure.

To name a few, I have dealt with Gary, David, Charlie and rob. All of which have been absolutely amazing. They all greet me and my partner like we are family and apart of the team, welcoming us with coffee and tea even when we feel like we are intruding on a busy day. Nevertheless, it is the small details that make this place and its staff some of the best I have ever experienced and seen.

From the ride out days to the availability to test ride their own bikes. This place truly is like no other.

There is a reason why myself and so many other customers come here when dealing with BMW’s, and it is because this dealership is far beyond the best in the country from the multiple Motorrad places I have been to.

The service team, customer service team, salesmen and managers are all people I would like to take the time to appreciate and give a wholehearted thank you to as sometimes I feel they probably don’t hear it enough.

Extremely hard working individuals and I feel it is a fact that you cannot beat this place.

12 August 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Mathew, wow- what a truly fantastic review to read! Thank you for taking the time to share your experience. We're very glad to hear that the whole team consistently provide brilliant customer service and always deliver a positive experience for you. We pride ourselves on not only selling and servicing bikes but creating a biker community for our customers, and we hope to see you at the next ride out event; As always you are more than welcome to pop in for a coffee or tea if passing by! We appreciate your feedback and look forward to seeing you soon.

Rated 5 out of 5 stars

5 star service

5 star service! Strongly recommend Owen if you are looking for a new bike! great bloke! Puts you first to help you find the right bike for you! Always at the other end of an email or phone call if you need any questions answered!

4 August 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Shane, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Owen at BMW Motorrad

Owen at BMW Motorrad - fantastic service. Great experience buying a bike. Jack in service equally as good. A happy customer.

8 August 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Steven, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

great bmw bike,great bmw dealer

hi all,purchased my bmw g310r,from wollaston bmw i visited the showroom,the bike team were,helpfull and informative,picked up some usefull tips,from then to delivery was flawless,well done bmw bike team,if you are in the market for a good make of bike,give them a go.

2 July 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Peter, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

My R9t Racer went into Wollaston…

My R9t Racer went into Wollaston Motorrad today for a health check and mot.
Got problems with my knee , so they picked the bike up and delivered it back.
Again, absolutely top class service from the team there.
Highly recommended.👍

6 July 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Once again absolutely first class…

Once again absolutely first class service by Wollaston Motorrad service department, my R1200RS went in for a service / mot / battery / and fitted bar risers.
All done in the time slot promised, and all work carried out professionally.
Highly recommended.
Shout out to Jack , Steve and the service team.

9 June 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Stephen, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent sales and service team

Excellent sales and service team. All the salesman are very knowledgeable, I bought my latest bike with Owen and I would highly recommend him.

23 May 2023
Unprompted review
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Reply from Wollaston Motorrad

Hi Romain, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

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