No map received after booking
I’ve done this cocktail walk before and had a great experience, everything worked smoothly and we received the map on time, so I was genuinely excited to book it again. Unfortunately, this time has been very different. I booked the walk two days ago, which is clearly enough time to receive the necessary information, especially since last-minute bookings are allowed, but we still haven’t received the map and our booking is for tonight. We’ve tried contacting them through email, chat, and Instagram without any response. The chat function is particularly frustrating because it just closes after a while even if you leave the page open, so there’s no real way to get support there either. Their phone line is also not reachable on weekends, which makes it even worse. If a business offers bookings like this, especially with last-minute options, they need to make sure customers actually receive the information or have support available. Not sending the map and being completely unreachable, especially when refunds are not offered, is simply not acceptable. I still think the concept is great and good value for money, which is why this is so disappointing, but without proper communication and support, the whole experience becomes very frustrating.







