Woav Reviews 45

Contacted them for a quote. Dreadful service. now wont stop ringing me with automated meesage and crap. See all the poor comments below mine.

WONT STOP RINING ME! Keeps leaving automated voice messages on my phone even though they have been blocked.

Keep receiving automated phone calls telling us to give Woav an urgent call. Never even heard of them so I gave them a call and they can't help.

Absolutely shocking service closed business due to ill health
Paid outstanding balance
Spoke to a gentleman who said send over a copy of medical report from Gp
Which was done
Then 4 years later I’ve received a bill for nearly £400

Avoid this company:-
1. Dubious practices on out of contract procedures.
2. Exceptionally poor customer service and a complete lack of internal co-ordination or communication.
3. No portal for Business users.
4. Poor quality router on business contract.

Out of contract procedures. We did not receive any notification of the contract having reached it's end date. The price was increased with no notification. We did not pick this up and sometime later, on contacting customer services, we were told that this was not Woav's fault as we should have noticed that the invoice had gone up.
Customer Services and cancellations. The contract was cancelled and 30 days notice given. Woav duly provided the required email information re the transfer request. However, Woav carried on invoicing the now cancelled (and transferred away) account. There is no portal via which you can register and manage issues. The phone support has a very long wait time. Despite repeated conversations with Woav over 2 months, Woav continue to chase for "unpaid" invoices.

Wow! Do not use this company! I called them this morning to find out where I was in my contract as I wanted to move over to sky business instead of Woav.
I spoke to someone and asked them where I was in my contract and they said that I was "well out of my contract" and all I had to do was give 30 days notice to cancel / transfer away. That's great, I said. Thanks.
I then called sky and signed up with them.
I then called Woav back to give my 30 days notice. They then told me that I was still within my contract and couldn't leave without termination and cancellation fees!
I told them what I had been told earlier and they told me that I had been given the wrong information and it was my fault for speaking to customer services instead of specifically asking to be put through to the cancellation department! What??! How would I even know to do that.
They are now refusing to let me out of the contract even though I have the call recorded to prove it as well.
Disgusting! Use sky business fibre instead. Avoid these scam companies.

Truly awful customer service. Lots of promises, but they don’t deliver on them. Transferee away in June to Business Plusnet, but WOAV managed to do that incorrectly so now we are being chased daily for fees they acknowledge we do not owe.

Absolutely shocking customer service and down right criminal practice. Despite cancelling and paying over £100 for the privilege I have been billed and charged late payments. I have been repeatedly reassured that these charges will not stay on my account - but guess what - still there!!! Criminal - AVOID AT ALL COSTS - really wish I had read the reviews before I signed up!

Been with Woav for a few years but now the service has gone down hill. The internet strength has halved and these days I spend over an hour in a phone queue to talk to someone. I'm leaving.

AVOID any dealings with WOAV, Clear Business, Unicom or Verastar group of companies. Tried to cancel in Feb - they continue to bill me despite weekly calls (often on 1 hr holding) and fail to cancel my account. I am now being threatened with Debt Collections from them. The broadband was terrible too hence why I cancelled. THE WORST

I have repeatedly contacted Woav as I would like to end their broadband supply to my business. They are not particularly expensive but the performance is far below what they promised. It is out of contract.

Woav just ignore me. So rude and unprofessional. I started off hoping they would address the performance issue but have now given up with them.

STAY AWAY!

The broadband itself was pretty terrible, but when I went to leave was when the real problems began. We cancelled the account and changed over the line as you're meant to. However, they kept calling requesting additional payments, with every call ending with they would go check something out, when i explained it was cancelled. The account was moved to their debt collection arm, and I was eventually informed six months later that the broadband wasn't cancelled with the line - which is impossible. And even if it was the case, wasn't explained in the numerous previous call. I ended up just paying for it in the end under the promise that they would actually close the account. Difficult to know if fraudulent or incompetent, but terrible regardless.

Very poor customer service.
Currently in a broadband drought with this lot, and office having to run off tethered mobile phones.

Router was not sent out before changeover, and when I called to query, I was told that a 'system error' had meant that it wasn't sent, and one would be sent out for next day delivery.

I rang next day to ask where it was. The lass at customer service said that it had been sent and went looking for a tracking number. Came back to tell me that it hadn't, in fact, been sent. If it were to be sent same day, we'd not know when we would get it.

It apparently is going to be sent tomorrow, with a possible arrival day of Friday. 9 days... If we'd known that flexible broadband meant 'flexible with delivery', 'flexible with statements' and everything that goes around it, I'm sure we'd choose otherwise.

FRAUDULENT PRACTICES ABOUND WITH THIS COMPANY.
THEY WILL STOP AT NOTHING.
Colin Howe
bwhco at mail dot com

WOAV stay a way!

This is your worst nightmare !
overcharging, lack of services, bulling by members of staff from Woav. No responds from customer services .

I would like to say I wish I HAVE NEVER COME ACROSS THIS COMPANY!
I left 2 months ago and already lost £471 and keep receiving letters regarding outstanding amounts to pay but on phone all I am advise please wait checking notes... please wait you need to speak to other department... NO ONE HAVE CLUE BUT LETTRES KEEP COMING invoices to pay .
Now i am at the final state and looking into legal advise AND BEING FORCED TO DIRECT MY CASE TO SOLICITORS AS I AM WORRIED THIS WILL NEVER END.

We took over woav when we opened up our gallery in February 2019. We had a garbled phone call about their terms which included a landline and broadband (free for 1 year). We were assured all the details would be sent to us in writing. Despite four telephone calls and two emails we have received nothing in the post. They have not replied to emails or called back when they promised. The broadband service is abysmal and some days does not connect at all. As for WiFi - forget it. Of course they remembered to invoice us for over £100. Do not use this company.

Absolutely terrible customer service. Fine until I tried to move, then they tied themselves up in so many knots they didn't know there bottom from their top. I could swear a million times, I would love to swear. Awful, awful, awful, awful.

They literally couldn't give 2 hoots either. Every single call results in many minutes on hold while they "check the notes".

I tried to move on the 6th December, called them and confirmed earlier calls enquiring about moving. Told them my last day was the 15th December and new number that broadband and phone needed to be on. Received a letter shortly afterwards telling me everything would be going ahead on 27th December.

27th of December came and went. So did the 28th December - all the way up to the 10th of January. 2 weeks of no broadband while I was trying to run 2 businesses.

I called to see what was going on on the afternoon of the 27th December and was assured someone would get back to me. They didn't. I called again on the 28th, someone did some investigations over the line and then decided they would get an engineer out. The engineer was booked (unbeknownst to me) to go to the old premises and called me on the morning of the appointment to be let in only I had moved out nearly 3 weeks previous. It was only then that I had an inkling of what had gone wrong (how was another kettle of fish).

Even though I had explained the situation and a transfer must have been live on their system, they thought I was logging a fault on the old line rather than just enquiring about where my new line was. The new line eventually got ordered on the 31st January and I was assured it would be a "few days". Only on the 2nd January did someone come clean with me and tell me it would actually be the 16th but further calling and feather spitting got that down to the 10th.

Even after all of this, there is still room for more tomfoolery. I was assured that the engineer appointment wouldn't be charged to me. Lo and behold, February's bill came and there it was, £120 (inc. VAT). Not only that but I was still being charged line rental on the previous line - which I had left on the 15th December.

I finally got this sorted today - 28th February and spoke to a lovely person in the credit control department who arranged refunds and cancellations of charges. I wasn't able to do this without very firmly standing my ground though, if I was a little meeker, I would have still ended up paying a bloody fortune for absolutely nothing.

This Company have harassed us , threatened us and generally bullied us because we cancelled our business account. We have had nothing but trouble , causing grief to myself my wife and using up our time on the phone and via email to try and stop this happening.
We have had their debt collection chasing us , a site visit letter and numerous letters and phone calls. We don't actually owe them anything as we sent the router back and had out accountant write to them 3 times.
DO NOT USE THEM if you are a small business.

Terrible connectivity that is never resolved
I have been signed up with Woav to provide two lines - one DSL and one Fibre Optic. I have consistently had poor or no connectivity issues, and have had a few conversations with their support team - who are only available to Monday, Friday even though my business operates 7 days a week and part of the lure for me picking them as provider was their promise to provide excellent customer service - to be told that the solution is to turn off and on the router to reset, which I have to do frequently and still never get a good connection.

KEEP AWAY FROM WOAV.
All time is some hidden charge.
To get contact hours on phone and they drop phone.

REALLY BAD SERVICE