Waste Management Reviews 1,664

Can I give this a 0 review!!! They were charging me $250 a quarter for two cans. Half the time my pick ups were missed because I was the only person on the street who had them( now I know why!). When I called to cancel, they refused to refund me the rest of my money and they are charging me an extra $75 to come and get their two cans. Never again while I use this company.

Waste management is utterly awful. Their drivers are rude and their trucks are old and blow blue smoke like crazy in your parking garage so you can't even walk to your car without gagging and feeling sick for the next 3 hours. When you ask nicely for them to turn off the trucks while they're loading the the bins from the garbage room they either ignore you or start yelling at you and then Gaslight and say that you were aggressive to them. Biggest losers I've ever met and totally unprofessional.

Rates raised monthly.
Virtually impossible to talk to a person that can help if you call.

Asked for dumpster to be moved in November, still waiting.

I changed companies, and I'm saving $40 dollars a month. Every time I turned around they had an increase. Don't even try to call them, very nasty customer service, if you can get someone on the phone. This is not a charity we are paying customers!

Worst company ever. Been trying to cancel for weeks. Can get ahold of anyone. Just got my bill, and it was over $100 for a month of service. They are scam artists. Go with a local trash service.

I was late on my bill and paid with no lapse I thought. I see on next bill and extra 65.44. I pull up the invoice and it is a reconnect fee. Amazing that they are getting away with this. I pay 176 every 3rd month. Thats not enough of my money I guess. I get no recycle bin or green yard bin, so have to pay for 2 cans

They are NOT a good company...they raise bill with out informing you and I have canceled in October still billing me in February why.. the ripe u off..even if your a good customer...they dob not give u any discount for that so how there in business I will never know.. charge for leaving there company ok..bad busy if u ask me

Our business has been with Waste Management in Alberta Canada for over a year now and it is a terrible service. Since Dec 2025 bins been emptied maybe three times. The driver always has an excuse why he can’t pick up the company bin. Trying to chat with customer service is difficult . Paying for a service that isn’t completed often. No solutions no communication. Move vehicles to accommodate and even then that’s not good enough. I just wish the garbage would get picked up ! And if can’t be picked up to give an alternative date especially when no fault of ours. Bin has been full for weeks. Driver doesn’t even come down the driveway. Just looks down from the road if that and decides he can’t do it .

Missed pick up on a Friday, which means our bin is out all weekend plus all day Monday. The website is worse than useless and even when you contact an actual human being, there is nothing they can do. It's ok for the driver to lie and say the bin was not on the curb when it was. With all the negative reviews WM gets, I would think they would work toward doing a better job. There is not reason to skip one house when everyone else gets a pick up. The frustration along with high fees is just not acceptable.

So this goes back a few months now, I manage a commercial building in Minneapolis. There were about 5-6 weeks in a row where they did not pick up the trash or recycling because of "weather" which is completely unacceptable. Maybe 1 of those weeks I'd give them the weather excuse the other ones there is no reason. When I called they said the driver has discretion as to when they can pull out the garbage and if they feel unsafe because of ice or what not they didn't have to do it. So as you can imagine the dumspters were over flowing and peoople just started putting it next to the dumpster causing a HUGE disaster. I then get a call from an Account Rep stating that he noticed I've had a few overage charges the past few months wanting me to increase my plan. I said if you picked it up like you're supposed to there woudln't be a problem... but he was nice understanding and waived a bunch of the fees .. Then my tenants were saying it wasn't being picked up again. So I called was on hold for a total of about 45 minutes, transfered 3 times before finally speaking to someone. She was very kind explained to her that they're not picking it up and I was told my account is inactive due to no payment. I explained to her that on my screen it says my next payment is due March 6th, so it isn't due yet so they shouldnt' have made it inactive ... so back and forth and sh was able to get it reactivated and was going to send someone out there today to pick up the trash. She said she was going to credit me a free months worth of service too. So I was feeling better about things but THEN I went to the location and the way it is setup is teh dumpsters are behind two big wooden gate/doors. Well the dumpster was in the middle of the driveway empty which was good but just hanging out in the middle of the driveway garbage all over the place... Just unacceptable... I called back again on hold again for probalby 25-30 minutes finally get someone after being transffered only twice and now this guy said he is going to go and call the dispatch himself to make sure it gets done. So I'm extremly disppointed with Waste Management the worst people for trash pickup ever!

Do not recommend this trash service! They don’t pick up trash like the schedule says! They have altogether not picked up our trash 10-12 time since using them since 2021. I had a not on my bin once for “having it too full” because they didn’t pick it up.

Absolutely do NOT go near this company they couldn't organise a P**s up in a Brewery, totally conned me out of money and I'm a small business. They couldn't care less.

Impossible to even set up service: waited on the line for 15 minutes talked to one human who instantly transferred me and never got to talk to a human again. The trash truck drivers are incredibly picky about how closed the lid of the trashcan is. but due to the terrible account set up I won't even be getting trash picked up again.

This company tripled its rates and offered no more service, then charged for a whole month when I cancelled. I would not recommend them to anyone, ever!!!

Our garbage was not picked up a couple weeks ago. We spent a week calling multiple times only to be left on hold or have an automated system tell us an error occurred and try calling again later. When we finally reached an actual human they said our garbage wasn't picked up for a missed payment, even though we had set up auto pay. Anyways, for the sake of resolving the matter we scheduled a payment. Garbage day rolls by again and no pickup. And we are back to square one of not being able to reach a human being. Luckily, we've already contacted our last garbage company and signed up with them again. Just hoping WM doesn't decide to start up that autopay 😩

First of all, we use the 1 yard size dumpster for our building...it's definitely big enough for us.
The problem is that over the past 3 or so months, the dumpster has not been serviced properly. Some lazy guy jumps out of their truck, and grabs only a bag out of the dumpster. Then he runs off back to the truck. Look, the service is not cheap. They are obliged to take the dumpster to the truck and empty it out completely. Leaving trash in it is absolutely not what they are being paid to do, and it is unsanitary. The BBB needs to hear this as well. This is Oakland, Calif 94609 reporting.

This is the worst bin company I have ever dealt with. I have been repeatedly charged for a bin that was never delivered, or was delivered to the wrong location, after which I was told to go and locate it myself. Collections are consistently late or do not happen at all.

Customer service is extremely poor. It is impossible to speak to anyone directly by phone, and despite being told that issues will be “chased up,” no follow-up or resolution ever occurs.

Despite the lack of service provided, payments are still demanded, and I have been threatened with debt collection for services I have not received. This level of unprofessionalism is unacceptable.

I strongly advise against wasting your time or money with this company. If you are looking for unreliable service, no communication, and the risk of being pursued for payment without receiving what you have paid for, then this is the company to choose — otherwise, avoid entirely.

Have to switch to a different provider. I have them for 5 years . Fee started at $ 17 per month until i saw my account they charged as $35 to #36 already. I have looked at other options. Oh boy did not know that there are a lot better service provider in our area and charge us less. We are paying $23 per month now. Have to close my account with them. I prepaid everything. Last bill due on 02/01/26 $35 something. I paid 01/06/26. Had to pay $84 something to pull their tote? .Paid it same day 01/16/26. On january 22, 2026 they charge me again for the $35. Called customer service and of course takes forever to talk to actual person. I told them that the empty tote is waiting upfront for 2 weeks now and no one picks up. Kind of like a sore eye that its in the front for the entire time. Also asked for the double charge. lady told me the schedule dates pick up is the 5th day after closure ( kind of vague to me). I called the 4th of Feb and its already the 6th. She said I will be refunded with the over charge when the tote is picked. Lets see and I will update when i get the refund.

Apparently, I have 2 things in common with several other reviewers. One, I have written very few reviews--and those were to praise restaurants on vacation. Two, if I could give negative stars, I would. After years of overpaying (my fault completely) I decided to cancel my service (after 10-15 years), as I found another provider at one third the cost. I probably should have known to do this earlier, as most of the WM cans on my street have been replaced with other providers' over the last 1-2 years. My bad. Anyway, the cancellation policy is unnecessarily cumbersome. After negotiating the difficult website to find the Cancel Service section, I expressed what I wanted on 1/26/26. I informed WM that I would pay the outstanding bill (through 1/31/26) and I did on 1/26. My last scheduled (paid for) pick up was 1/30, and I asked that the account be closed on 1/31. What followed on 1/26 were 5 different "Action required " emails requesting my forwarding address, service requirements at my new address, the name of the account holder (huh?), the reason for my cancellation, and most importantly, to let me know that there would be a $75 removal fee for the cans. This tidbit was in 2 of the 5 emails. The last email let me know that the cans would be retrieved on 1/30 or up to 5 days later. Fine. The cans were emptied on 1/30 but not picked up. On 2/3 I received 2 instantaneous emails from WM, the first one referencing my case number which suggested I contact WM AGAIN to "reschedule my toter pickup" (in my mind this had already been scheduled for 1/30 or 5 days later-as stated above) The second email simply stated "Your all set", yet not referencing what indeed was "all set" As it turns out, nothing was. I began a chat on the WM website inquiring to the pickup date of the cans. I was informed that an attempt was made on 1/30 but the cans were "unavailable". I let the agent know this was not accurate, informing them that the cans were emptied, and left on the street, where they still were at the time of the chat. They apologized and rescheduled for 2/6 (or up to the obligatory 5 days later). I asked them about the $75 fee and if they could waive it, since they were already going to be on my street and they were WM's cans. They said did not have the authority to waive the fee (almost believable) and gave me a number to call, which I did. The rep this time informed me that the fee was mandatory. I resigned myself to pay the final bill when it came. And boy did it come. Today. 2/5. $75 removal fee, an "Energy surcharge" and an administrative fee as well. The bill is $98+. The cans are still on the street. This process has been horrible. More difficult and inane even than settling my mother’s estate, which involved producing death certificates to service providers to prove that she was dead. At least there was a fraud concern there. Here we have customer unfriendly behavior and pricing/fees which border on usury. I think I can get better VIG from a bookie. There’s an old saying in business— “It’s OK to be a pig, just don’t be a hog.” WM apparently is not familiar with that little ditty. I am hopeful that WM enjoys the last 98$ they will ever get from me. Oink, oink.

Absolute nightmare of a company. Raised rates. Tried to cancel. Took weeks for them to finally show up to pick up their totes. They make you pay them tons of money just to break away from their horrible company. The people who work in customer service are a joke, they know how awful the company is, I feel terrible for them that they have to work for such a bad business. Months after cancelling I'm still getting bills from them like I owe them money.