WLOOM Reviews 1,223

I dealt with Alex who sorted my problem with the utmost courtesy and with the outcome I requested. I received my replacement product this morning, as promised. Alex was super polite. Perhaps he should be a trainer for all customer services! Thank you.

Lorena Migliorini

My cat Summer loves this ball! This company stands by their warranty. Their response time is five star.

Scam. Cat was not interested in the ball and it was very loud. It did not function as the Instagram advertisement and the so called "special colour" did not excite my cat at all. Can get the same product for $5 online. Sought a refund under the "satisfaction guarantee" and was told to ship it to some US address or otherwise accept a refund of 20% of the purchase price. Absolute scam.

Alex provided me exceptional customer service! My package did not arrive and Alex took my email and actioned it immediately. He provided me the shippers contact, who never responded. After the 2nd attempt to contact the shipper unsuccessfully, Alex immediately corrected the problem and shipped a replacement product. It’s nice to see excellent customer service still exists. Buy from Wloom with confidence.

Alex has been great in solving my issue, beyond expectations. My power ball mysteriously retired early and he managed to send me a new one. Thanks everyone!:)

I had a problem with a product. I contacted customer service and they took care of the problem quickly.

Great! I've made a mistake with the Zipcode and even when it was allready shipped out they'd fixed it for me.

Despite order being sent, it was possible to change the order from powerball 2.0 to powerball 3. Thank you.

I had a problem with my Wloom Power Ball and contacted Customer Services for support. Alex got back to me very quickly, and provided excellent support - within two days of contacting the company I had a free replacement ball sent out to me. Would thoroughly recommend this company.

Helpful support and helped me with an issue promptly

My 2 cats were not interested in it at all. I feel the advertising is misleading as the ball mostly bounces in place and does not move across the floor fast enough to trigger cat hunting instinct. I asked for a refund and they demanded returning with original package and user manual, at my expense. So their advertising is a scam and their satisfaction guarantee is a scam.

Customer service is incredibly fast and personalized.
They respond immediately and solve your problem

Really great feedback and fast response even on sundays.

Very scammy. I unfortunately ordered the toy and it's so loud! and all of my 5 cats hate it! I contacted the company and they are not willing to refund despite the 30 day refund guarantee they have on their website👎. I read the reddit reviews too late 😢😢

I bought two of their products specifically because they advertise a "100% money back guarantee" on their website. I wasn't sure if my cats would like the toys or not, but at least this meant there was no financial risk involved.

My cats didn't like the toys, and when I asked to claim on this money back guarantee, I was told my only option was to post it to the US, at my own cost. Postage from the UK to the US is around £15, which is half the cost of the order. They offered a paltry refund of £6 instead of returning them, which on an order of £30 is offensive.

I have received nothing but smug & patronising smiley-faced emoji from the 'support' staff, who are refusing to pass my claim further up to a manager or supervisor.

There is absolutely nowhere on their UK website that mentions having to ship products back to the US if you want to return them, so I consider this to be misleading and false advertising.

As for the product itself, the Powerball is absolutely not as advertised. Even on the softest setting its incredibly loud - they recommend using it on a hard floor but this causes the ball to judder and smack the floor much louder than advertised, and in such an aggressive way that cats are terrified of it. The battery lasts less than a day.

I, like so many others, saw the PowerBall 2 advertised and thought it might be a good little toy for my cats. How wrong I was... We received the balls in a reasonable time, however, as soon as we started using them, it became apparent that these toys are not accurately advertised.

MAJOR FLAW 1: IT IS INCREDIBLY LOUD!

No, that is not an understatement! This toy is so loud, our cats don't come near it! The noise seems to stem from the inner ball rubbing against the outside shell. 100% not a toy you can leave on - it's far too loud!

MAJOR FLAW 2: CARPETS - NOT RECOMMENDED!

If you, like almost everyone else in the UK, have carpets, don't bother. Unless you put this toy in "Smart Mode" (or LOUD mode), which occasionally makes it bounce, it will just sit on your carpet whirring away to itself. We don't have deep pile carpets, just standard run-of-the-mill. When placed on the kitchen floor, it's so loud, the cats don't go near it. Yes, even in "Soft Mode"

MAJOR FLAW 3: 30-DAY RETURN POLICY

Yes, they have a 30-day return policy, however, I have to ship it from the UK to the supplied US address. The shipment alone will cost more than the cost of the balls. I fully expect this is done for this particular reason, so no one can actually return the product.

In my opinion, it's significantly overpriced for what you get. My cats have much more fun with a piece of scrunched-up paper than with these "LoudBalls"!

So, this company now has my money, which is regrettable. Spending more money to try and get a refund is a futile exercise, as it will just be spending more than the toy is worth.

I only hope this may persuade other people not to part with their money!

The item did not arrive till today.
So the experience is very bad. No information... nothing.

The Support was kindly and helped with the power Ball.

Outrageous. Untrue the ball is quiet.
It’s a fraud. The ball is very heavy and loud. When I asked for the advertised money-back guarantee; guess what, the return is to the States despite their misleading advertising that it’s a London address. SCAM

I ordered the Snack Bot twice, but they aren't working properly (cheap quality). In the past month, I tried to reach out to the customer service (e-mail, contact page on the website and social media) as I wanted to return the products. Haven't heard anything back from WLOOM. I honestly never experienced such bad customer service - it feels like they stole my money!