I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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Vanessa is the best
Vanessa is the best. She is so helpful, patient and understanding.
29 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're delighted to hear that Vanessa was able to provide you with the support you deserve. Please don't hesitate to reach out if you need anything at all; we're here for you!
So far my experience has been great
So far my experience has been great
I love the fact that your company has an app to where I can pause my service if I need to or cancel without being ignored like other companies.
29 June 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your feedback!
We're thrilled to hear that you've been happy with your experience with Elara. We always strive to make our care as supportive and accessible as possible, so we're especially glad to know that you found our app helpful and easy to navigate.
Thank you for trusting us to be part of your journey. We're honored to support you every step of the way!
Needed help on how to cancel/pause my account
I sent a message to support on how to cancel or pause my account because I wanted to come off the meds to prepare to try for another baby and they were great about it. Congratulated me on my next phase of life, offered to pause my account until I'm ready to start again or cancel whichever I preferred. They didn't pressure me about staying on the medication or reducing my price, just respected my decision and helped pause my account.
26 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're truly honored to know that we were able to provide you with the support you deserved. At Elara, making women feel heard and empowered is always our top priority!
Thank you for your support and for being a valued member of our community. We're always here for you whenever you need us!
4 stars only because if the medication…
4 stars only because if the medication gets to strong its hard to adjust the dosage when you are in the middle of a 3 month supply. Other than that I've lost 30 lbs in the last 5 months, feel great and looking better every week!
25 June 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience. Congratulations on losing 30 lbs; that's an incredible achievement!
We truly appreciate your feedback regarding dose adjustments; please know that you're always welcome to reach out to your doctor through the patient portal for personalized guidance on adjusting your dosage safely at any time. Our medical team is always happy to help!
We're committed to providing you with a smooth and seamless experience, and we're here for you every step of the way!
I’ve only had a great experience with…
I’ve only had a great experience with Elara. They were the first and only company I have used for my Tirz. Even when they made a mistake with my order, they did the right thing quickly with no questions asked. The app is easy to use and manage your account and if you have to cancel it’s super easy with just a click of a button. Highly recommend I’ve been using them for 9 mths now
24 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're truly honored to know that we've been able to provide the smooth and seamless experience you deserve. As a company dedicated to empowering and supporting women, we strive to ensure that every patient feels heard and valued, while keeping our services as accessible as possible.
Thank you for your trust and support. We're grateful for the opportunity to be part of your journey and look forward to supporting you every step of the way!
Quick easy start Im so happy i was…
Quick easy start Im so happy i was referred to elara
16 June 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience!
We're delighted to hear that getting started was smooth and seamless, and we're truly honored to be part of your journey. Thank you for your trust and support; we look forward to supporting you every step of the way!
My elara experience has been so good
My elara experience has been so good! I worried at first because I wasn’t able to talk to any customer service but as it turned out they were experiencing trouble and wasn’t able to respond to any of their customers. Since they have gotten that straightened out they have been super easy to communicate with and it’s so economical and convenient. It has changed my life for the better.
22 June 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience!
We're so glad to hear that our team has been able to provide you with the support you deserve! We truly appreciate your patience and understanding while we worked through any temporary communication issues, and we're delighted to know that your experience since then has been smooth and seamless.
Thank you for trusting Elara to be part of your journey. We're truly grateful for the opportunity to support you, and we're always here if you ever need anything at all!
So far I’ve had a great experience
So far I’ve had a great experience. My orders come promptly with everything I need. When I needed help with an order someone reached out to help very quickly. I’m very happy with Elara.
20 June 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience!
We're delighted to hear that the delivery process was smooth and that our team was able to assist you promptly. Providing supportive and reliable service is always our goal, so your kind feedback means a lot to us!
Thank you for choosing Elara. We're always here for you if you ever need anything!
Trust was established with Vanessa
Vanessa was helpful. She asked for screen captures to help her identify and clarify my issue and responded in a timely manner.
19 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
We're delighted to hear that Vanessa was able to resolve your issue promptly and make the process a smooth one. We'll be sure to share your thoughtful words with her!
If there's ever anything else we can help with, please don't hesitate to reach out. We're always here to support you!
The gentleman that helped me was very…
The gentleman that helped me was very professional and patient with my issue I was having. It got resolved in a timely manner. Thank you David!
18 June 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience!
We're thrilled to hear that David provided the timely and compassionate support we always strive to deliver. He'll be so happy to hear your kind feedback!
Thank you again for your trust and support, and please don't hesitate to reach out if you ever need anything; we're always here to help!
Reply from Elara
Thank you so much for sharing your experience! We're delighted to hear that our support team was able to provide the prompt and helpful assistance you deserve. If there's ever anything we can do to support you, please don't hesitate to reach out. We're always happy to help!
Reply from Elara
Thank you so much for your kind feedback! We're truly grateful for the opportunity to support you on your journey!
Just going through the best community…
Just going through the best community ever
15 June 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience!
At Elara, we strive to create a supportive and uplifting community for our patients, so we're thrilled to hear that it has made a positive difference for you!
We're so grateful to be part of your journey, and we look forward to supporting you every step of the way!
The Customer Service was extremely…
The Customer Service was extremely helpful and took care of all my concerns.
15 June 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience!
We're delighted to hear that our customer service team was able to provide you with the care and support you deserve. Please don't hesitate to reach out if you ever need anything at all; we're always here to help!
Ability to get a call back quickly
Ability to get a call back quickly
Willingness to work with me
14 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback!
Providing our patients with prompt and helpful support is incredibly important to us, so we're delighted to hear that this was reflected in your experience. We're so grateful for the opportunity to be part of your journey, and we're here for you every step of the way!
Great response time!
They are always quick to answer any questions and are very explanatory. Great customer service!
14 June 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share your experience!
We're thrilled to hear that our support team was able to provide you with the prompt and reliable assistance you deserve.
Please don't hesitate to reach out if there's ever anything we can do to further support you; we're always here to help!
Great product!
Great product!! Was so easy to order and receive packed with cold packs that help keep the medication cold. Would definitely recommend I got the 3 months of Tri
6 June 2026
Unprompted review
Reply from Elara
Thank you so much for your wonderful feedback! We're so grateful for your trust and recommendation.
Providing a reliable and convenient experience for our patients is incredibly important to us, and we take great care to ensure that medications are packaged securely and shipped under the proper conditions to maintain their quality and safety.
We're truly honored to be part of your wellness journey. Thank you for choosing Elara!
So far all my experience has been great…
So far all my experience has been great with this company. Was very prompt and fast with start up. Have provided care and help the whole time since starting. Have made ordering and making adjustments as needed very easy.
11 June 2026
Unprompted review
Reply from Elara
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a great experience with us from the very beginning!
At Elara, we're committed to making care as accessible and convenient as possible while providing reliable and personalized support at every step. Knowing that this was reflected in your experience truly means a lot to us!
Thank you for trusting us with your care. We look forward to continuing to support you along the way!
Hazel Carlson had been very helpful…
Hazel Carlson had been very helpful today. She is very quick with responding to my requests.
11 June 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words! We're delighted to hear that Hazel was able to assist you promptly and provide you with the support you needed. We'll be sure to share your feedback with her!
Thank you for being part of the Elara community!
I enjoy elara and the meds definitely…
I enjoy elara and the meds definitely work. Responds pretty fast and sends out when asked since I signed up for a year. Enjoying this company so far.
11 June 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience! We're delighted to hear that you're enjoying your journey with Elara and that you're seeing positive results with your treatment.
It's also wonderful to know that our team has been able to accommodate your needs along the way! Providing a smooth, reliable experience for our patients is always our goal, and feedback like yours means so much to us. Thank you for your trust in Elara, and please don't hesitate to reach out if there's ever anything we can do to support you along the way!
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