I have been absolutely AMAZED!!! The customer service is extremely responsive and quick. The support that I have received from my other support person, Cassie, has been outstanding! I am so excited to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Elara for a little over a year now. Her customer support team is top notch, with super quick response time. Most importantly my gal I use and support is Wellness w/Cassie AKA Cassie.... See more
Company replied
David is awesome. He has helped me out so much. He explains medications very well. He also took the time on our previous call to inform me of package to purchase for discount rate. I did the 6 month... See more
Company replied
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... See more
Company replied
Company details
Written by the company
Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging. Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way. Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life. Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute. Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com. Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.
Contact info
United States
- +1 (321) 486-8288
- care@withelara.com
- withelara.com
4.8
Excellent
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
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Fast friendly service!
Fast friendly service!! Call back was under 5 minutes wait time !! Very polite and helpful corrected all the questions I had !! 100% satisfied!!
13 March 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re truly glad to hear that you had a smooth and positive experience with our support team. Providing fast, friendly, and helpful service is always our goal, so it means a lot to know that we were able to provide you with the support you deserve. We really appreciate you taking the time to share your experience, and please remember that we’re always here if you ever need anything in the future!
Took money and did not want to refund
I was wanting to update my information on my profile and I accidentally restarted my medication and was charged without wanting to restart it. I tried contacting them the same day. Through their portal (had no answer) and through phone calls (call would drop in one ring). I filed a bank claim and elara denied the claim. I finally was able to get ahold of someone (after two months) and they stated they weren’t able to refund me because on their end it shows they had answered my message even though I had sent them proof that I received no form of communication. Unprofessional and do not recommend
26 January 2026
Unprompted review
Elara has the best customer service!
4 March 2026
Unprompted review
Reply from Elara
Thank you so much for the kind feedback! We’re happy to hear that you're getting the support you deserve; that’s exactly what our team strives for every day. We’re grateful to have you with us!
Prompt response to all my questions.
4 March 2026
Unprompted review
Reply from Elara
We really appreciate you sharing this! Our team works hard to provide timely support, and we’re always happy to help. We're here for you!
So quick and easy
So quick and easy. I appreciate the great customer service. Working with the doctor was easy. They got back to me so quickly. All in one pricing. You can’t beat it. Great company.
25 February 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words!
We’re thrilled to hear that your experience was smooth and that our team was able to support you quickly and efficiently. Providing responsive care and simple, transparent pricing is exactly what we strive for, so it truly means a lot to know that stood out to you. We appreciate you taking the time to share your experience!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Vanessa Johnson was absolutely wonderful to work with. She was attentive, responsive, and genuinely cared about helping me resolve my issue. She followed up quickly, explained everything clearly, and made sure my concerns were addressed. I truly appreciate her professionalism and support — she made a frustrating situation so much easier. Thank you, Vanessa!
26 February 2026
Unprompted review
Reply from Elara
Thank you so much for taking the time to share this thoughtful review!
We’re absolutely thrilled to hear that you're satisfied with your experience with us! We’ll be sure to pass along your kind words to Vanessa; she’ll be so grateful! Thank you again for your trust and for being part of our community. We’re always here if you need anything.
Beyond Impressed: Exceptional Support Meets Real Results
"I don’t usually write reviews, but this company truly deserves it. Their customer service is high-level and makes the entire process seamless. I’m seeing incredible results and feel supported every step of the way. It’s not just about the medication; it’s about the peace of mind knowing you’re dealing with the best in the business. They are responsive, professional, and top-notch. I am very impressed and will be referring everyone I know!
26 February 2026
Unprompted review
Reply from Elara
Thank you very much for your thoughtful review! We truly appreciate you taking the time to share your experience. It’s incredibly rewarding to hear that you’re seeing meaningful results and that our team has been able to provide the level of support and professionalism you deserve. We strive to make the entire process seamless while ensuring that our patients feel informed, supported, and confident in their care. Your trust means a great deal to us; we’re grateful for the opportunity to support you on your journey!
So far my experience has been amazing
So far my experience has been amazing! Doctors who actually listen, and customer support is on point! My messages and questions are answered quickly. 10/10 recommend!
26 February 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience!
We’re thrilled to hear that you’ve felt truly heard and supported. Providing attentive care and timely responses is something we prioritize every day, so it means a lot to know that it’s made a difference for you.
We genuinely appreciate your feedback and look forward to continuing to support you throughout your journey!
Neelie is an affiliate with elara
Neelie is an affiliate with elara, she is the absolute best, I was in a bind with my order, there was a mix up when I ordered my glp 1, let me tell you just helped me every step of the way, she took the time to answer all my messages and basically helped me fix the mix up I caused. Her work ethic, personality and customer service is the best! I will definitely reorder through her link! Thanks again neelie! Your the best!
25 February 2026
Unprompted review
Reply from Elara
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that you had such a positive experience. Our support team always strives to make the process as smooth and seamless as possible. We also truly appreciate your kind words about Neelie; she consistently goes above and beyond, and we’ll be sure to share your feedback with her. It means a lot to our entire team to know you felt supported!
Just Getring Started
First day on the program. Customer Support has been nothing short of amazing!
24 February 2026
Unprompted review
Reply from Elara
Thank you for sharing this with us! We’re so glad to hear that our support team has been able to provide the experience you deserve! We’re excited to support you throughout your journey and are always here if you need anything!
Best Experience
I truly cannot say enough good things about Elara. From the quick and seamless process to receive my medication, to the incredible customer service, everything has been amazing. The communication is clear, the turnaround time is fast, and I always feel supported. But what I love most is the community it never feels judgmental, only encouraging and empowering. Elara has made my journey feel accessible, simple, and sustainable. I’m so grateful to be part of it. 💚
24 February 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words; we’re truly grateful for your support! As a women-led company, centered around supporting women, our mission is to provide an empowering, safe, and judgment-free experience. It means a lot to know you feel that sense of community and encouragement. We’re honored to be part of your journey!
I really liked the tik tok…
I really liked the tik tok representative. But I can’t get straight educated answers from customer service. They keep raising my dose without the correlating vial. And without discussion even tho I’ve requested it. Customer service gave me wrong information about my dose plan. I’d like to talk to a provider but they won’t call. I’ve gone up 4 times in 4 months with no support or explanation. Now I’m trying to cancel and the auto response says it’s too late a week out. Also is the pharmacy licensed in my state? Unsure.
23 February 2026
Unprompted review
Reply from Elara
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We want to assure you that our team and licensed providers work diligently to provide clear guidance and support. Our medical providers are available via secure chat to ensure timely, documented communication, which is why phone calls are not offered with the medical team.
If you would like further clarification or assistance, you’re always welcome to reach out to us directly so we can review your concerns with you. We genuinely do our best to support every patient and appreciate the opportunity to help.
I am very upset!!!!!!
I am very upset. They were quick to get back to me. They were quick to place my order take my money. I didn’t receive my order and now all of a sudden I can’t get a hold of anyone. They’re avoiding me. I really don’t believe this is the way you should conduct business I will be taking this further
19 February 2026
Unprompted review
Reply from Elara
Thank you for reaching out and sharing your concerns. We completely understand how upsetting this situation can feel.
While we’re limited in what we can discuss publicly for privacy reasons, please know that our support team is available and happy to assist you directly. Please also note that once a package is marked as delivered by the carrier, delivery-related concerns are managed directly by the shipping provider, as they confirm final delivery status. However, we encourage you to connect with us so we can review everything properly and provide the appropriate guidance.
We appreciate your patience and look forward to helping however we can.
Put in my first order on Monday night…
Put in my first order on Monday night and had my medicine by Thursday at 1 o’clock
19 February 2026
Unprompted review
Reply from Elara
Thank you for your feedback! We’re so glad to hear that your order arrived quickly and that everything went smoothly. We truly appreciate your support and look forward to supporting you throughout your journey!
Reply from Elara
We really appreciate you taking the time to share this; it means a lot to us! Thank you for your support, we're so glad you're having a great experience!
Cassie was extremely helpful…
Cassie was extremely helpful (wellnesswithcassie) Also all other staff were very professional and went out of there way to make this experience delightful.
Thank you
15 February 2026
Unprompted review
Reply from Elara
Thank you so much for your kind feedback! We’re delighted to hear that both our team and Cassie helped make your experience smooth and positive. Providing professional, supportive service is truly at the heart of what we do, and it means a lot to know you felt well taken care of.
We look forward to continuing to support you on your journey!
The customer service at Elara was…
The customer service at Elara was wonderful today!! There was a little mixup regarding my plan, and was charged twice, however, they reviewed my account promptly, realized that a mistake was made and made it right immediately! They were so kind and professional and I really appreciate the way they handled it!
12 February 2026
Unprompted review
Reply from Elara
Thank you so much for your kind words! We’re truly glad to hear you had such a positive experience with our team. Providing responsive, attentive support is a top priority for us, as we’re committed to making the entire process as smooth and seamless as possible.
We appreciate you taking the time to share this, and we’re always here if you need anything!
Reply from Elara
Thank you for your kind feedback, it truly means so much to us! We’re incredibly grateful for your trust and are excited to support you throughout your journey!
So far so good
Intake form was fast and easy. Provider responded almost immediately and prescription was quickly sent to the pharmacy. Pharmacy did not ship product overnight and shipment took 4 days which was a bit disappointing. Hopefully this will not be the standard, especially in the summer!
28 January 2026
Unprompted review
Reply from Elara
Thank you so much for sharing your experience; we’re glad to hear the intake process and provider response felt smooth and efficient.
For shipping, delivery typically takes 5–7 business days, depending on the pharmacy and carrier timelines. We understand how timing can feel especially important, and we truly appreciate your feedback.
Thank you again for choosing us; we’re here if you need anything at all!
Reply from Elara
Thank you for your kind feedback! We're happy to hear that team was able to provide you with the support you deserve. We look forward to continuing to support you throughout your journey!
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