Horrible store, only order due being on the band official website link. Order two vinyls in January 30. On May I send an email regarding my order, to learn that between January 30 to May 12... See more
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Unfortunately, terrible customer service. I ordered multiple records. The exterior shipping package arrived clearly damaged, and unfortunately one of the records was damaged as well. Mind you, the... See more
dreadful service - the UK warehouse is run by and from Warp records HQ in London. consistently the most expensive postage of any UK based record mailorder I've used and the flimsiest pack... See more
After receiving two vinyls which were damaged during shipment (they were 7-inch vinyls packed in a 12-inch vinyl cardboard box without anything keeping them from moving around which led to them splitt... See more
2.3
Poor
23 reviews
No history of asking for reviews
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Back end supplier for 4AD store
I ordered my item well in advance but the item arrived damaged. The packaging for the record was not sufficient and has the minimum level of packaging for a single LP. I was told the record was out of stock and offered a partial refund of 20%. The store actually had another version, which wasn't offered. Whereas 4AD used to do direct to consumer sales, it seems this company is now used for many of them, including Bleep. I'm not very impressed with their service and I would have been better off with another supplier who doesn't cheap out on packaging.
25 March 2024
Unprompted review
Too long to dispatch item, Christmas wrapping paper has not arrived in time for Christmas
I ordered some Don Broco wrapping paper on December 12th and paid extra for faster delivery, and it was shipped on December 21st. I still haven’t received the wrapping paper. Ochre did refund the postage but it’s not really good enough as I’ve had to buy wrapping paper elsewhere.
I specifically paid for faster delivery to ensure I would receive the paper before Christmas, and ordered well before the last guaranteed postage day of December 16th.
I want to support the band but no longer need the wrapping paper, so I’ll be returning it.
Unbelievably disappointing.
12 December 2022
Unprompted review
Really bad customer support!!!
Really bad customer support!!!
The customer support is responding quickly, but to no purpose. I ordered a limited edition vinyl record and it was damaged when I received it, they said that they could not replace it because it was sold out. Fair enough. After receiving their best offer of 35% refund of the price the item I ordered was back in stock. I asked them if I could pay back the refund and get a replacement instead. They replied "Unfortunately this isn't possible now we've issued a partial refund for this".
4 November 2022
Unprompted review
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