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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and perfect fit for their vehicles. Many people are thrilled with how these mats enhance the look of their car interiors, noting their durability and ease of cleaning. The customer service is also frequently commended for being responsive and helpful, ensuring a smooth ordering process and satisfaction with the final product. However, some customers also noted issues with the response time from customer service, and a few experienced problems with the fit and quality of the mats they received, with some reporting that the mats did not fit their car correctly or showed signs of wear quickly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the excellent fit, quality, and... See more

Quality

Clients share positive opinions on quality, with many praising the exceptional quality, durability, and... See more

Order

People report positive experiences with order. Many customers appreciate the product so much that they are... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting its responsiveness, helpfulness,... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a dog owner in the Midwest, my Tesla Model Y takes a beating—snow, road salt, muddy paws, wet fur, and the occasional rogue coffee. WiTAMATS handle all of it without blinking. The fit is spo... See more

Company replied

Rated 5 out of 5 stars

WOW. These Witamats floor mats are next level! The quality is top-tier—super thick, premium, and built to last. The fit in my Tesla is absolutely PERFECT, like factory-made for my car. Zero sliding,... See more

Rated 5 out of 5 stars

The mats are fit to the exact size for your automobile. I initially thought they could not be the correct mats for my vehicle and foolishly sent an email asking for a return. Fortunately I read the... See more

Rated 5 out of 5 stars

The team at Witamats made my experience easy from start to finish. I reached out to modify my order and Tina from support responded right away, helping me add the extra mats I needed. The mats themse... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Your Luxury Car Mats Are Proudly Manufactured in Our Factory


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Quality is NOT as advertised

I bought my Witamats in October 2025 and received/installed them in my car late November 2025

After less than 3 months the drivers side mat is already broken. The edge of the embraided logo has ripped open and cannot be repaired.
Witamats has accepted my complaint but only want to replace the current ripped mat (Still waiting for that though). I dont trust in the quality of the rest of the mats to be in better quality and as such its only a matter of time, however Witamats do not want to acknowledge this.

I expected the quality of the Witamat products to be better than braking after less than 3 months use.

9 February 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Tony,
We’re really sorry to hear about your experience .

After you reported the issue, we arranged a free replacement for the driver’s mat, which was delivered on March 17. We truly hope this resolved the problem, but we’re here to assist further if needed.

We stand behind our products and are committed to making this right for you—please feel free to reach out anytime.

— Witamats Team

Rated 5 out of 5 stars

Great workmanship

Great workmanship, Quality and Price. They did a great job on my car and it looks so beautiful. It fits the car like a glove the custom design it very nice.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Witamats Custom Mats…

Customer service (Yukon and Angela) answered all questions and on time. They verified details of my car (Tesla model Y AWD) as these cars are constantly changing. The mats arrived on time. The white color of the mats matched the Tesla pearl white seats and they fit perfectly.

5 January 2026
Unprompted review
Rated 4 out of 5 stars

Great Product When Finally Received

See original review below, still stands but: I did finally receive my mats after a social media blitz. They fit perfectly, look great, durability yet to be determined. If they could figure out how to communicate up front to prevent customers from believing they have been scammed, the company would be great. ORIGINAL REVIEW: Ordered mine, Witamats, 30 Jan 26, sent inquiry to them on 11 Feb 26 as to when they will ship, 20 Feb 26 still no reply. Website clearly states, as does the email when you order, manufacturing takes 5-7 days before shipping. Once shipped you will be notified. Never received anything about shipping and they have not replied even though way past the promised timeframe. Filed dispute with credit card company.

8 February 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi there,

We’re really sorry to see this review and would truly like to help resolve the issue. However, we’re currently unable to locate your order using your trustpilot review name.

Could you please email us at support@witamats.com
or reply here with your order number? We will immediately check your order status and review our email records to see if there was any missed response.

We take every customer’s concern seriously and are absolutely not a fraudulent company. We’d really appreciate the opportunity to clarify this for you and make things right.

Looking forward to your reply.

Rated 1 out of 5 stars

Do not buy

I ordered mats in Nov. Took forever to get them and when I did they looked horrible. Did not fit. When I contacted the company I was told that the way they go up the chair in the Tesla was considered an upgrade and my car ( Tesla x) didn’t qualify. I had pictures of the website where it showed the mats and the coverage and no where did it say it was an upgrade. They agreed to remake them. They then requested videos that I sent. Took 3 emails to them to confirm they were received. Then they said they needed more videos. Again took me several times to get confirmation they were received. Still do not have the mats and now saying production is delayed. This is a joke. Just refund me already.

20 February 2026
Unprompted review
Witamats logo

Reply from Witamats

Hi Hope,

Thank you for sharing your feedback. We understand your concerns regarding the seat rail coverage and side coverage for the front and second rows.

As previously discussed via email, this was not a missing part of your order. After reviewing the photos and videos you provided, we agreed to remake and resend the second and third-row mats to improve the coverage areas. Our design team is currently adjusting those sections to ensure a better fit.

Since all of our mats are custom-made, adjustments require redesign and confirmation before production. We are actively working on your case and will update you as soon as the revised mats move into production.

We truly appreciate your patience and are committed to resolving this properly for you. Please feel free to continue communicating with us directly so we can prioritize your order.

— Witamats Team

Rated 5 out of 5 stars

Witamats mats are the Best

I purchased two sets of car mats for our vehicles last year. They are simply stunning in our cars. They are also easy to clean and stay in place. Communications with this company is outstanding. Would not hesitate to order from them again.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

High-quality Service

If you’re looking for high-quality, custom-fit mats for your Tesla, this company delivers. They offer a wide selection of styles for the front, rear, and trunk areas, all tailored specifically to your Tesla model. The fit is precise, and the quality feels premium.
What truly sets them apart is their attention to detail and customer service. Within a day or two of placing my order, they reached out to confirm the exact specifications of my Tesla—something that would have directly impacted the fit had they not verified it. Once confirmed, communication was seamless, and the mats arrived earlier than expected.
The packaging was fine, but the overall experience, craftsmanship, and responsiveness far exceeded expectations. I will absolutely be returning to purchase additional mats and would confidently recommend them to other Tesla owners who value quality and service.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

The mats are fit to the exact size for my BMW

The mats are fit to the exact size for your automobile. I initially thought they could not be the correct mats for my vehicle and foolishly sent an email asking for a return. Fortunately I read the instructions regarding the installation and videos if I needed them and found with proper sequencing the mats were installed correctly.
I apologized to the support team and thanked them for their assistance.
The mats look beautiful in my X3 BMW
AJC

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality, perfect tailored fit.

I had ordered a set from Whitmats but they were cheap, creased, arrived in a plastic bag and I'll fitting. So I ordered a set from Witamats who asked me for a detailed video of my VW ID.3. After 8 weeks the mats arrived in a box, all perfect. At first I thought they would not fit due to a bridge linking the front mats, until Rick texted me back very promptly and explained it goes in the gap of the central console, unique for an ID.3. So these are truly tailored and made specifically for my car.
Perfect fit, fantastic quality and just as they claim. And such prompt and terrific customer service. Highly recommend.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Give your car a mat lift!! And then


WOW. These Witamats floor mats are next level! The quality is top-tier—super thick, premium, and built to last. The fit in my Tesla is absolutely PERFECT, like factory-made for my car. Zero sliding, zero gaps, just a flawless fit. They instantly upgraded the look of my interior and give amazing protection. If you own a Tesla, Witamats are a MUST. 10/10 highly recommend!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

My experience from start to finish with…

My experience from start to finish with this company was outstanding and the product speaks for itself if you want luxury mats I would highly recommend them.... iv just ordered the trunk mat I'm super excited to see it I will also let you all no what I think but like I say the car mat are ace so I no the boot mat is going to be amazing as well x

9 January 2026
Unprompted review
Witamats logo

Reply from Witamats

Thank you so much for the amazing words! 🖤 We’re so happy your entire experience with us was outstanding. Enjoy the luxury—your car deserves it! 🚗✨

Rated 5 out of 5 stars

These floor mats look so good in my…

These floor mats look so good in my Tesla, I absolutely love them and highly recommend to anyone needing a quality floor mat that will make your car look so much better too. Thank you Witamats!!!!

30 January 2026
Unprompted review
Witamats logo

Reply from Witamats

Wow—thank YOU!! So happy to hear your Tesla is looking even better with our mats 😍 Really appreciate the love and recommendation. Enjoy every drive in style! 🚗⚡

Rated 5 out of 5 stars

Worth every penny and more 10/10

I was very hesitant at first to buy the mats but looking at all the 5 star reviews I decided to take the plunge and purchase them for my Kia Sportage.. I am sooo glad I did, I was honestly blown away with the detail and quality of the mats 10/10 and I recieved them only two weeks after placing my order.. if anyone is hesitant about buying from Witamats Just go for it and take the plunge just like I did. You won't regret it!

28 January 2026
Unprompted review
Witamats logo

Reply from Witamats

This means so much—thank you! 🙏 We know buying custom products online can be a big decision, so we’re thrilled you took the leap and loved the results! Your Kia Sportage deserves nothing less than 10/10! 🚗❤️

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