This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I feel safe keeping my funds here
I feel safe keeping my funds here. My card was delivered in good time. After activation I have been using it to make payments and purchases. It’s user friendly and no complications
18 October 2025
Reply from Wirex
Hi there!
Thank you for taking the time to share your positive opinion about our app! Your feedback means a lot to us and motivates us to keep delivering the best app experience for you and our other customers.
If you ever need assistance or have any questions, remember that we're just a message away. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Worst customer support
Worst customer support. It takes weeks to get an answer. The issue is still not sorted. Stay away.
17 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
I can't withdraw my money
I can't withdraw my money. I deposited to wirex 2000€ and made litecoin withdrawal. It was declined twice. Then I tried to withdraw to my bank account and it was declined too. After that I tried to make online purchase, declined! Scammers be aware! They don't want to give me acces to cash out my own funds. I really don't recommend!
23 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
They locked my account because I went…
They locked my account because I went on holidays for 3 weeks. They wanted me to re- submit my documents and prove ID and address. After I have done that they said it was fine, but my account is still locked. For many weeks now they block me with no reason explained. Several issues raised with tickets with no useful response. Not reliable service. Any time u can be locked out with no help and funds access.
15 September 2025
Unprompted review
Reply from Wirex
Hi Mikhail,
Thank you for taking the time to bring this matter to our attention. We sincerely apologize to hear that you had a bad experience with our platform.
We found your ticket #6257256 regarding the verification issue and one of our support agents will get back to you in the shortest possible time.
We appreciate your patience on this very much.
Best regards,
Your Wirex Team
It started off well with the simplicity…
It started off well with the simplicity of buying cryptocurrency but then transferring my cryptocurrency into an external wallet seemed problematic.
A lot of questions that should have been asked before approving my account was not asked and only asked when it came to transferring my own cryptocurrency.
I don't think that I'll be recommending wirex to my friends for cryptocurrency purchases.
15 October 2025
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email(ticket #6257908).
Best regards,
Your Wirex Team
I’ve been using Wirex since 2024
I’ve been using Wirex since 2024, regularly depositing and investing through their app. Out of nowhere, they restricted and then closed my account, sending two completely contradictory emails — one saying my account was “temporarily restricted until 31/12/9999” and another saying it was closed and I should withdraw my funds.
The problem? They blocked my access completely, so I can’t even withdraw my own money. Their support team has been useless, constantly apologising but offering no real help. I’ve now had to escalate the case to the Financial Ombudsman because Wirex has trapped my funds with no explanation.
Absolutely disgraceful treatment for a loyal customer — avoid Wirex at all costs!
20 October 2025
Unprompted review
Reply from Wirex
Hello,
We understand how stressful it can be when your account is temporarily suspended and we apologize for not resolving the matter sooner.
As a regulated company, we occasionally have to temporarily lock accounts to carry out necessary checks and ensure that everything is in order. We know waiting can be frustrating and we're working to get the reviews done as quickly as possible. However, unfortunately, sometimes factors beyond our control can make it take longer.
If you're looking for more information about why access to your account got restricted, we have an article that explains possible reasons: https://wirexapp.com/blog/post/why-cant-i-access-my-account-0729. Also, our Terms and Conditions, particularly Paragraph 18, provide more details on account suspensions: https://wirexapp.com/eea/en/legal/terms-and-conditions.
We appreciate your patience and understanding during this time. Rest assured that as soon as there's an update, we will promptly inform you via email(ticket #6250233).
Best regards,
Your Wirex Team
Unresolved case for over 4 months
Dear Wirex Support Team,
It has been over four months since 02/07/2025, when I attempted to withdraw EUR 500 using my Wirex card ending in 2136 at the Société Générale Cyprus Bank ATM in Limassol, Cyprus. Although the transaction was authorized and the PIN accepted, the ATM failed to dispense the cash. Nevertheless, as shown in the attached screenshot and confirmed within my Wirex account, the amount was debited. The ATM area is monitored by cameras, which can readily verify the incident.
I immediately reported the issue to the Wirex team (case ref.: 618803) and filed a complaint (WCC128973). However, more than four months have passed, and the case remains unresolved, with the funds never reimbursed to my account. What is most frustrating is the complete lack of meaningful updates regarding the progress of the case, despite the multiple follow-up emails I have sent.
Initially, I was provided with a resolution timeframe of 60–90 days. We are now well beyond that period. I have been in the financial services industry for 17 years, and this is the first time I have encountered such an unprofessional level of customer service. For over three months since escalating the case, the only responses I have received are vague statements that there are “no updates from the relevant department so far.” Three months with no progress is simply unacceptable.
I am genuinely at a loss for words to describe the level of service and responsiveness I have experienced. Given the prolonged delay and repeated failures to resolve this matter, I now request immediate reimbursement of EUR 500, along with the transaction fee of EUR 5.42, and appropriate compensation for the inconvenience and wasted time.
I urge Wirex to treat this as urgent and provide a clear resolution timeline.
Yours faithfully,
2 July 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We apologize for the delay in answering you and for any inconvenience caused. The chargeback procedure is slow and time-consuming, and may take longer than 90 days in some cases.
We found your ticket #6188803 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
I am writing to express my frustration…
I am writing to express my frustration regarding the recent temporary restriction placed on my account, which has rendered my €15,000 inaccessible. While I understand the importance of security measures, the nature of this restriction—lasting until the year 9999—seems excessive and alarming.
The lack of access to my funds is not just inconvenient; it raises serious concerns about Wirex and the communication of such drastic actions. I would appreciate more clarity on the specific reasons for this restriction and an expedited process for resolving it.
20 September 2025
Unprompted review
Reply from Wirex
Hello Binteh,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email (ticket #6257854).
Best regards,
Your Wirex Team
Just excellence
Just excellence. I’ve been using for last 2 months it’s really good.
Only sad side is you don’t get cash back separately can’t really see how much cashback you’re getting.
26 September 2025
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
Regarding the Cryptoback™ calculation, our agent will update you on it via ticket #6246101.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
They will charge you a really huge…
They will charge you a really huge amount of fee if you will not be active for several months in a row, and they will never send you a notification email before taking your money, I highly don’t recommend this company for investment… Almost 10k per month and you will find your self without nothing left…
10 October 2025
Unprompted review
Reply from Wirex
Hello Dora,
We are very sorry to hear that you were charged a storage fee. We understand the impact of unexpected charges on your finances, so we want to provide clarity on our policies and address any additional questions or concerns you may have.
An inactivity fee is a standard practice that financial institutions impose on their clients when there is no activity on their accounts, and we implemented this fee to ensure the efficient use of our storage resources. This policy is transparently disclosed in our Terms and Conditions, which all customers agree to during the onboarding process. You can refer to Paragraph 9. Storage Fee and Promotional WXT Clawback for more details: https://wirexapp.com/eea/en/legal/terms-and-conditions. Additionally, every storage fee charge is shown in the activity history of your account.
The storage fee consists of two components. For the initial 9 months of inactivity, the system charges £/$/€ 5.00 per month for fiat balances. For crypto balances, it's 20% of the account balance monthly, or a minimum of £5.00.
If an account remains inactive for 18 months, additional fees apply. For crypto balances, it's 0.003 BTC or equivalent per day, and for fiat, the system charges £/$/€ 5.00 per month per balance at the prevailing exchange rate.
An important aspect to note is that if you transact with Wirex after being subject to the storage fee, we will stop charging the fee from the first business day after you resume transactions. We believe this offers a convenient and straightforward solution to ensure you can enjoy our services without incurring any additional fees.
If you have any further questions or require clarification regarding our storage fee policy, we would be more than happy to assist you.
Best regards,
Your Wirex Team
Wirex — A Complete Disaster of a Company
My experience with Wirex has been nothing short of catastrophic. When I faced an urgent issue I reached out repeatedly for help — and was met with silence and ignorance. Emails marked urgent went unanswered for days, sometimes weeks. When responses finally came, they were generic, robotic, and completely useless. No understanding, no empathy, and absolutely no urgency — just a wall of indifference. For a company handling people’s money, this level of neglect is unacceptable. Wirex has shown zero accountability, zero transparency, and zero respect for its customers. I’ve never felt so powerless dealing with a financial service. This company has failed its customers in every possible way in my opinion and I am currently looking at ways to make them responsible for their actions...
17 October 2025
Unprompted review
Reply from Wirex
Hi Victor,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6191529, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Silence of financial service
Hello, I'm a client of Wirex more than 3 years, but my account has been restricted without any clear explanation. I contacted support on October 7th (Request ID #6250535), and they told me my case was forwarded to the relevant department. However, it has been more than a week, and I haven’t received any update or follow-up.
There’s money on my account, and I simply want to understand what’s happening and how to regain access to my funds. I’ve already tried contacting support again on October 15th, but still no response.
This kind of silence is unacceptable for a financial service. Please review my case urgently and restore my account access.
Upd: it was solved during 1 month.
7 October 2025
Unprompted review
Reply from Wirex
Hello,
We understand that it can be frustrating to wait and we apologize for not resolving the issue sooner.
While there haven't been any updates yet, please know that our team is actively working towards a solution. Sometimes, complex issues may take longer than expected to address, but please be assured that your concern hasn't been overlooked.
Your patience and understanding during this process mean a lot to us. Rest assured that we'll keep you updated on the progress.
In the meantime, if you have any other questions or if there's anything else we can assist you with, please feel free to let us know. We're here and willing to help in any way we can.
Best regards,
Your Wirex Team
Reply from Wirex
Hi Krzysztof!
We are happy to hear that you are enjoying our app! Thank you for taking the time to share your feedback with us.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
This company helped me quickly resolve my issues, including receiving money from my employer, transferring funds to my family, and making grocery purchases. I apologize if I misunderstood your questio
This company helped me quickly resolve my issues, including receiving money from my employer, transferring funds to my family, and making grocery purchases. I apologize if I misunderstood your question. But thank you very much for quickly registering for online banking.
12 October 2025
Reply from Wirex
Hi there!
Thank you for taking the time to share your positive opinion about our app! Your feedback means a lot to us and motivates us to keep delivering the best app experience for you and our other customers.
If you ever need assistance or have any questions, remember that we're just a message away. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
I ordered the physical card for which I…
I ordered the physical card for which I paid 5 euros. They told me it would arrive in 3 weeks at most. Since then, 9 weeks have passed and it hasn't arrived. I contacted them and they replied that it was sent to check with the postal factor. I checked and received a reply that nothing like that had arrived at them and that the package should have had a tracking number. From this I deduced that it wasn't sent. Liars.
12 October 2025
Unprompted review
Reply from Wirex
Hi Mike,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Excellent service
15 September 2025
Reply from Wirex
Hello Muhammad!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Scamming company
Scamming company, my account was closed without any reason, the website was not working correctly, I told them that they have a bad code because I'm a programmer. For example they were only showing 20 cards on cards page without a "show more cards button" if you had more than 20, I helped them with finding the bug in the code, and in exchange they just closed my business account and froze every card. Then I had multiple transactions that were refunded, and credited to my balance, but my balance wasn't updated it was showing 0 all the time, I've waited for 3 months for an answer from this "business support" that is absolutely garbage. They just told me that refunds were processed back which is a lie, the money are visible in my statement: Currency: DAI
Opening: 850.37
Credited: 3435.33
Debited: 0
Closing: 0
As you can see, 3435.33$ were credited to my DAI balance and they refuse to give me my money back.
Lost 3435.33$ because of this company. I will take legal actions against these fraudsters. DO NOT OPEN ACCOUNT HERE, THEY WILL TAKE YOUR MONEY AND IGNORE YOU FOR ETERNITY!
UPD: Still no response, why did you send the request to locate my account the email and not in response? My account name is same here and in wirex, you could see that but you're too lazy to do this.
10 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
No support, wallet is limited
Online card works fine. Trying to order a physical card will drive you insane. Customer support is a joke. Cut & paste help guide to your query and dont take ownership or responsibility their app is limited and does not support the instructions they send you. My recommendation to anyone considering this, is to choose another wallet provider.
I have lost count with the # of tickets I have sent through
10 October 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6250740, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
fedback is fast and nice customer service, good cashback system
Great feedback, super customer service, nice cashback
8 October 2025
Unprompted review
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Have a Wirex now for a few months
Have a Wirex now for a few months. Can be a little difficult to set up, but you must understand that Wirex have to operate within the Law of finance. The multi currency card is great for traveling. i recommend Wirex 100%
6 August 2025
Unprompted review
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.