Winstonandwilfred Reviews 

135
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, most reviewers were unhappy with their experience overall. Many customers found the products to be of poor quality, often describing them as cheap and not meeting expectations for the price paid. Reviewers frequently felt misled by the company's branding, which suggested British craftsmanship, only to discover items were made in China. The delivery service was a significant concern for many, with long waiting times and issues regarding tracking information or incorrect deliveries. However, some people also felt that despite the Chinese origin, the product quality was acceptable or even good, especially considering the cost.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many expressing significant disappointment.... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing long delivery times, often... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and receiving... See more

Price

Consumers express significant disappointment with the pricing, often feeling that products are overpriced and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Order placed and monies taken 25th June no order number sent and no order either contacting my bank, BUT came today. Quality not what was expected and one almost unadjustable. But at least they came.... See more

Rated 2 out of 5 stars

I should have read the reviews before purchasing, the cap is a cheap chinese item hence why it to so long to deliver. My local charity shops have better new products at half the price. The sales pitc... See more

Rated 2 out of 5 stars

When you see a name like Winston & Wilfred Hatters a picture comes into your mind of an old fashioned, quality-making hat company. Not so. I ordered a cap for my husband. The quality is "OK" but no... See more

Rated 2 out of 5 stars

Wish I’d read the reviews before ordering… Two caps ordered. Arrived after 2 weeks and on spotting the made in China label in each realised why it took so long. As others have said, it’s a she... See more



Contact info

2.4

Poor

TrustScore 2.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(135)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the Denim Vintage Cap and I’m…

I ordered the Denim Vintage Cap and I’m honestly impressed with the quality. The stitching feels premium and the fit is perfect right out of the box. Shipping was fast and the packaging kept everything in great condition. Definitely exceeded my expectations.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The heritage wool cap feels incredibly…

The heritage wool cap feels incredibly well made and comfortable to wear all day. You can really tell its crafted with care. I also appreciated the smooth checkout process, it was quick and hassle free. Will be ordering again soon.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

I bought the Breathable Mesh Cap and

I bought the Breathable Mesh Cap and it’s perfect for warmer days. It’s lightweight and well-made. The tracking updates were helpful, though delivery could’ve been slightly faster. Still very satisfied.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Total scam -made in China and not wool.

Total scam, label shows 80% cotton,20% polyester. Contacted via email several times and all I got were automatic replies: your email has a virus or similar. Took 3 weeks to arrive.
On the tracking info said "arrived at airport" so it raised red flags immediately.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Happy to purchase my first English hat.

When I purchased the hat, I thought it was made in England, if I had known it was made in China, I never would have bought it. They have all the 5 star reviews up front. I was wondering why if this is a good hat why ,they didn't have a tag inside . I have some Wigens and they are not made in China. I would have bought others, but now I'm glad I didn't. If a friend asks about your hat, I will tell them it's made in China. Take we off your mailing list. Very Disappointed.
.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Ordered a denim cap for son's Christmas. It has never arrived. No communication from them.
Asked for money back but no response. I would avoid.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service and perfect fit

I messaged their support about the fit before buying and they actually replied within a day. That alone made me confident in the brand. Got the size right, and it’s perfect. Quality’s even better than expected.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

False advertising and products

The company gives the impression that the hats are hand-crafted in the UK and show a London address. The hat I purchased was also listed as "wool" but turned out to have a label that showed 80% cotton and 20% polyester. The label also indicated it was made in China. I was expecting a 100% wool cap made in England...not a cotton/polyester blend made in China.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Hubby loves the cap

Hubby loves the cap. I love the cap. It is cotton so it is not a "heavy" material which is why he loves it. I do wish they hadn't represented themselves as the cap being made in-house by hand! So disappointed in the company. But so in love with the product. Negative One Star - once they pass it off to a "local" carrier, you don't know who the carrier is, have no information, etc.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a 0

If I could give a 0, I would. I purchased two hats for my adult son’s Christmas. One came without an adjustable option. Both were made of such poor materials and quality, I could swear a 4 year old made them. Went back and forth requesting an appropriate refund for the unadjustable one but they would only give 50% on the one hat, stating that this hat was advertised as not being adjustable. I showed them the screenshot of their website claim that ALL THEIR HATS ARE ADJUSTABLE. They held to their dishonest claim. Such a bad scamming company.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Utter rubbish from China

Utter rubbish from China. Their returns process expects you to post the hats back to China, or will refund you up to half the cost' out of 'good will'. Avoid like the plague. Also a hat listed as being wool was actually cotton/poly accordign to its own label! What rubbish.

4 December 2025
Unprompted review

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