Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
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Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support was fast and…
Customer support was fast and efficient. Helpful and friendly
25 March 2025
Unprompted review
Reply from Winkslots
Hello Carrie-Ann,
Thank you so much for your amazing review! We're thrilled to hear that you had such a great experience with us.
We are truly committed to providing outstanding services, and your feedback reinforces our dedication to providing stellar support to all of our customers.
Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
Refusing withdrawl
Emailed me for verification which I didn't see until the next day . During this process they happily accepted deposits from me but are now withholding my £3000 withdrawl! Told them I didn't have the photo ID they required but could provide other documents to which they respond that my account just won't get verified and I won't get my withdrawal.. they happily accept my money for weeks but as soon as I get a decent amount to withdrawal they are refusing. I will be putting a report in about these. DON'T ACCEPT DEPOSITS IF YOU AREN'T WILLING TO PROCESS WITHDRAWALS..
**EDIT** still no further forward. They are now ignoring all communication from me. They reply on here saying they've messaged hoping to come to a resolution, I promptly replied and since then absolutely nothing.
I have no issue taking these to court to get my money..
*2nd EDIT* wink slots are still failing to make any communication with me and refusing to open a complaint. I will be contacting gambling commission and opening a court claim against them if they still fail to make contact by end of business today 24/3/25
22 March 2025
Unprompted review
Reply from Winkslots
Hi Kelly,
We are sorry to hear that there has been any disruption caused by our verification process.
As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us. These checks involve requesting certain documents that meet both our internal standards and regulatory requirements.
Ultimately allowing us to maintain a safe and fair gaming environment for all our members.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Best regards,
Wink Slots Team
Great service from Radu
Very quick and easy to get through. Great customer service from Radu as well. Very happy with the service. 5*
20 March 2025
Unprompted review
Reply from Winkslots
Hi there!
Thank you so much for sharing your amazing review with us! We are absolutely thrilled to hear that our support agent was able to help you effectively with your query and that everything has been clarified to your delight.
At Wink Slots, we are committed to providing our players with the best gaming experience and outstanding support. It truly warms our hearts to know that we have met your expectations during your interaction with us. Your positive feedback inspires our team and reminds us of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to share your satisfaction.
We sincerely hope that you will continue to enjoy our fantastic selection of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to making sure that your time with Wink Slots is not only enjoyable but also unforgettable.
Thank you once again for choosing to play with us! Your support means the world to us!
Kind regards,
Wink Slots Team
This is by far the biggest scam site I…
This is by far the biggest scam site I have come across! So I opened an account this morning I was abit wary tbh after reading on here.so I joined deposited £10 played on the game won £100 which I was obviously happy about! Withdrew it then went on to check the status of my withdrawal to my shock my account was closed without any reason what so ever obviously don't want me have my winnings which I won fair & square.i bet if I had not have won they would of let me keep depositing tho absolutely disgusting! But I will be taking routes to report this site and try get what is owed to me! Feel very frustrated I joined a scam site.Please don't join be warned because if you win you won't get paid and your account will be closed! How are they able to get away with this is beyond me! Oh and they still haven't givem me a reason!!!!! Luckily I screenshoted everything so I have the proof.
13 March 2025
Unprompted review
Reply from Winkslots
Hello, Wendy!
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately via Trust Pilot to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Wink Slots Team.
Absolute scam
******UPDATE****** WINK SLOTS TRIED TO HAVE THIS POST REMOVED FROM TRUSTPILOT SO THAT PEOPLE COULDN'T SEE HOW THEY OPERATE. JUST TO CLARIFY I DID SOME RESEARCH ON MY ACCOUNT... I HAD ONE £50+ PAYOUT DURING MY WELCOME BONUS WHICH I COULDN'T WITHDRAW DUE TO RESTRICTIONS, SINCE THEN THEY HAVE TAKEN £300 OFF ME WITHOUT ANY PAYOUT OVER £20.********* I HAVE SINCE CLOSED MY ACCOUNT WITH THEM AS I HAVE NEVER EXPERIENCED THIS TYPE OF ONE SIDED GAMBLING ON OTHER SITES BEFORE**********Absolute scam, only played well during the free spins and bonus credit. Once I started playing with real money it took 100s of me In a week without any win over £10. The fishing blitz game filled all of the jackpot pot and bonus icons pretty quickly and has given me absolutely nothing back in return, not even a £50 return. I would avoid this site as it is extremely one sided. When I play paddy power or sky Vegas I can lose a few 100 before it pays out a good return but there is always something worth while eventually.
9 March 2025
Unprompted review
Reply from Winkslots
Hello Ben,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped.
We understand that sometimes the games may not go the way you have expected them to, and I also understand how frustrating it must be; however the outcome of our games is determined by a random number generator system.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games, the rest it up to luck.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Best Regards,
Wink Slots.
Talked to Chloe on there support…
Talked to Chloe on there support absolutely amazing and resolved a serious issue very fast very quickly cannot ever fault there support very talented people
8 March 2025
Unprompted review
Reply from Winkslots
Hi there Karl.
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At 888Ladies, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with 888Ladies is not only enjoyable but also memorable.
Thank you once again for choosing to play with us! Your support means the world to us.
Best regards,
88Ladies team
Reply from Winkslots
Hello Nicola,
We wanted to take a moment to thank you for your amazing review.
Our team is dedicated to the ultimate customer experience while maintaining a fun environment, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Wink Slots Team
Josh david was a brillaint help and…
Josh david was a brillaint help and solved my issue very fast I'm very happy
4 March 2025
Unprompted review
Reply from Winkslots
Hi Chris,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots. We are delighted to hear that you had a great time with us!
At Wink Slots, we take pride in offering our players a fun and engaging gaming environment and your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Slots as your gaming destination.
Kindest regards,
Wink Slots
Reply from Winkslots
Hello,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us! We are always here to help you!
Warm regards
Wink Slots Team
Wink slots.
Narrisa M advised me well, I am currently waiting for a withdrawal to be processed and I was told by Narissa that it was in the final stages of processing, hoping it clears into my bank today. Will update on time frame of withdrawal as I know that's what most people want to know about.
I withdrew at 7:30pm on the 21/02 .
The withdrawal was received at 6:35pm 22/02
SECOND EXPERIENCE
I won again yesterday and withdrew im 3 transactions, the first two hit my bank account immediately which was brilliant.. I'm still however waiting for 1 of the transactions to be approved and sent over, this has taken longer than any of the previous withdrawals, it's almost been 24 hours and no change in withdrawal status where as previously it has been updated and sent within 24 hours.
Chat have been polite but they said it could take upto 2 days for it to be approved but everywhere on the site and on my wihlthdrawl it says 'should be processed withing 1 business day' which i think should be classed as incorrect and misleading as this is not the case.. if it could take longer state that instead of giving misleading information.
I will update on my withdrawal time again.
I made the withdrawal at 10.11am on the 11/03 and have been advised it may not be approved for another 2 days by advisors, even after checking their terms and conditions for the time frame it states 1 business day for withdrawal to be processed and 1-5 business days to reach bank account.
22 February 2025
Unprompted review
Reply from Winkslots
Hello Katy,
Thank you so much for the time and kind words offered!
Seeing that you enjoyed the interaction and level of service received with our agent is a testament of the hard work made by our agents to make sure all our players get the most enjoyable experience!
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Warm regards,
Wink Slots Team
Reply from Winkslots
H there, William!
Thank you for your amazing review. We are grateful that you have taken the time to share your feedback with us!
We hope to pleasantly surprise you with more exciting games and winning opportunities in the future, while consistently providing outstanding support.
Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
I won £3000 on the 1/02 and after…
I won £3000 on the 1/02 and after reading the reviews I was very nervous about the withdraw process. However, after submitting my verification documents yesterday, my funds were in my account this evening! Very happy and will be continuing to use Wink Slots! Everyone I spoke to on the customer support chat were also lovely and very quick to put my mind a ease
4 February 2025
Unprompted review
Reply from Winkslots
Hi there, Emily!
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots.
To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations. We believe it is essential to maintain a responsible gaming experience for all.
We recognize the importance of timely withdrawals. And we are excited to announce that we are introducing internal enhancements to our service to make withdrawals even quicker and more consistent, 7 days a week. We hope that these changes will help us provide a more satisfactory experience for our customers.
We are grateful for your kind words and for choosing to play with us.
Kind regards,
Wink Slots.
Tried as a one of paid of deposited ten…
Tried as a one of paid of deposited ten withdrew 180 went in account next day
3 February 2025
Unprompted review
Reply from Winkslots
Hi there!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots.
We are so glad to hear that you had an enjoyable experience playing with us! Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Spoke to Narcisa O about a withdrawal she was quick to get back to me and reassured me my withdrawal was being processed
. Was a little concerned about a withdrawal but spoke to Narcisa O and all ok
31 January 2025
Unprompted review
Reply from Winkslots
Hello Maria,
We would like to take a moment to thank you for your amazing review! It's wonderful to hear that your interaction with our agent had a positive impact on your experience.
We strive to provide the best games and features, and our team is always ready to help you maximize your enjoyment on our platform.
Thank you again for your feedback and for choosing Wink Slots as your main gaming hub!
Kind regards,
Wink Slots Team
Mara was very helpful got me the answer…
Mada was very helpful got me the answer I wanted thank you
21 January 2025
Unprompted review
Reply from Winkslots
Hi MISSCHRISTINEDONALD,
Thank you so much for taking the time to share your review with us!
We are thrilled to hear that you have found the support you needed via live chat and that Mada was able to offer answers to your questions.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thanks again for your review!
Wink Slots,
Warm Regards
Maxi M.
Maxi M. Was the guy I was speaking to always done exactly what I’ve asked for cannot fault there support team in the slightest or payment
20 January 2025
Unprompted review
Reply from Winkslots
Hello Karl,
Thank you so much for taking the time to share your review with us! We are absolutely thrilled to hear that our support agent was able to assist you effectively with your query and that everything has been clarified to your satisfaction.
At Wink Slots, we are committed to providing our players with the best possible gaming experience and unparalleled support. It truly warms our hearts to know that we have successfully met your expectations during your interaction with us. Your positive feedback greatly encourages our team and serves as a reminder of why we strive to excel in what we do. We genuinely appreciate your kind words and the time you took to express your satisfaction.
We sincerely hope that you will continue to enjoy our wide array of games and that you’ll have many more exciting and rewarding experiences with us in the future. Our team is dedicated to ensuring that your time with Wink Slots is not only enjoyable but also memorable.
Thank you once again for choosing to play with us! Your support means the world to us.
Best regards,
Wink Slots
Alain d was helpful
16 January 2025
Unprompted review
Reply from Winkslots
Hello
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
Wink Slots Team
I spoke to MAXI M about issue I was…
I spoke to MAXI M about issue I was having he looked in to it for me and within a couple minutes he sorted it out. I have 5o say i have never had such respectful speedy efficient customer service so thankyou MACI M.
9 January 2025
Unprompted review
Reply from Winkslots
Hello Terrie,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing games and our speedy reliable support.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to our team, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
Wink Slots Team!
I’m a member of nearly every betting…
I’m a member of nearly every betting site and this has got to be the worst out of em all! Don’t join !!!
5 January 2025
Unprompted review
Reply from Winkslots
Hi Aaron,
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
Wink Slots Team.
Very poor site just take take take not…
Very poor site just take take take not fair at all had £400 on one game to win or not even get on bonus round and customer services are a joke keep will away from this con site this site needs investigating for its corrupt gaming
29 December 2024
Unprompted review
Reply from Winkslots
Hi there, Lee!
We are sorry to hear that you haven't had the best of experiences with our site so far.
We're also sorry to hear you haven't had much luck with the games recently, as we hope you can understand this is not something we can influence as the outcomes of all our games are completely random and our games are reviewed regularly for randomness by an independent body.
We are always happy to review your gameplay, and if possible, offer some advice as to how you can get more bang for your buck and prolong your play without the need for additional deposits, we have reached out privately to you for your account details so we can look further for you.
Kind Regards,
Wink Slots Team.
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