Winhero Reviews 

Good
Everything is good

The worst thing about casinos with zero RTP is that they only take money and never give anything back. I have asked countless times for my account to be closed, but they refuse to do so. Stay away, it's a big scam.
The answer has nothing to do with reality. Over 20 emails requesting account closure, and they still haven't deleted it.

IkOver the past six months, I have contacted Winhero.com more than 200 times by email day after day after days. requesting self-exclusion due to a gambling problem.

Every single request was rejected or ignored, despite clearly explaining that I was struggling with problem gambling. This is extremely concerning and irresponsible behavior for an online casino.

Responsible gambling policies are not optional — they exist to protect players.
By refusing my repeated self-exclusion requests, Winhero.com failed in their duty of care, with serious personal consequences for me.
I strongly advise players to be cautious.

A casino that does not respect self-exclusion requests cannot be considered safe or trustworthy.

UPDATE:

After the response here down below of Winhero Ive send them again an email for close my account permanent. After all they still dont close my account permanent! I really don't know what to do!?

SCAM CASINO!!!!!!!!!!!

DONT PLAY HERE!
This casino is the biggest nightmare I ever experienced.
No answer to emails since 3 month!!!!!
This casino breached their Agreement we had and did not answer to any emails.
Live chat is non responsive.

And the most important thing:
THEY DONT PAY MONEY!

Stay away from these scammers.
This casino is fake and no one ever should play here.

PLEASE DONT DEPOSIT MONEY INTO THESE SCAM CASINO!
STAY AWAY!

And If the casino wants to answer again like ‚Plesse contact us via email bla bla‘:
In the last 3 month I send 42 emails. Not even a single response!

Sure! Here’s your original message translated into English:

“If you deposit €250, you have to wager at least €700. That makes no sense of course — this way you can never win anything. Bad app.”

Made a deposit on the 18th of November 2025 but the payment failed. It was during the time Cloudflare had issues, so i think that was the problem. BUT here comes the issue: the money is deducted from my bank account, but not creditted in the casino account. Support isn't helpful, they keep telling me to wait. But all deposits are always INSTANT in the past, so something must be wrong this time and they are not helpful or doing anything. I provided a screenshot of the payment as well. I now contacted the 3rd party myself who provides the payment- seeing as Winhero wont do anything (no support at all).

Hopefully I can get it resolved by getting my money back.

By far the worst casino i have played on did over 100 bonus buys and didnt even 1 300x i play on multiple casinos and this one had by far the worst rtp this casino give you 1time a 150x and the next 10 bonuses are not even hitting 20x
I played on purpose for 2hours straight to see when the rtp hits but it never did

I signed a settlement agreement with WinHero in early September 2025, which stated that my refund would be processed within 20 business days. As of today, that deadline has passed, and I still haven’t received my payment or a clear update.
I’ve reached out multiple times by email but have not received a concrete response — only general messages about “technical issues.” This situation is very disappointing and unprofessional.
I sincerely hope WinHero will honor their agreement and complete the payment as promised. Transparency and timely communication are essential when handling customers’ funds.

Update:
To this day i have not received any payment.

Update:5-11-2025
It is now four weeks past the deadline, and despite sending multiple emails, I have received no concrete answer, no payment confirmation, and no clear date.
Every response I’ve received mentions “technical issues” or “delays”, but players are still able to play, deposit, so this explanation doesn’t make sense.
Winhero you need to paid what is agreed on. This only shows the credibility of your casino is not what you make it seem like.

Update:10-11-2025
I had a signed settlement agreement with WinHero stating that payment would be made within 20 business days. It has now been more than 4 weeks past the deadline, and I still haven’t received the payment.
Since then, I’ve sent multiple follow-up emails, but there has been no response. The only replies I received earlier repeated the same explanation about “technical issues,” without ever providing any concrete details or an actual timeline.
It’s extremely concerning how this company handles player funds and communication. Everything is documented, including the signed agreement and all correspondence.
I truly hope they take this seriously and finally honor their commitment.

Update: 12-11-2025
This is de email a received today after contacted them several times, and I keep receiving the exact same response:
“We apologize for the delay; our payment partners are experiencing technical issues.”
This has been their only answer for weeks. Meanwhile, players are still able to play on their platform, which makes this explanation very hard to believe.
There has been no clear timeline, no transparency, and no real effort to resolve this matter. I’ve kept every email and document, and it’s extremely disappointing to be treated this way after following all procedures and signing an agreement in good faith.

Update 18-11-25
Its been 6 weeks sinds payment deadline has past. Im still receiving emails about technical issues. There is no real effort to resolve this matter.

Update 26-11-2025
Dear WinHero Team,
I am extremely concerned and disappointed to see that withdrawal requests from other customers are reportedly being processed within 1–2 banking days, while my settlement payment has now been delayed for more than 9 weeks past the agreed deadline — with no explanation, no proof of any “technical issue,” and no meaningful response to my emails.
This situation raises serious questions about selective payouts and the integrity of your operations.
I have been patient, cooperative, and respectful throughout this entire process. Yet I am being ignored while others continue to receive their payments without issues. This is unacceptable.
I expect an immediate response with:
A clear and verified explanation for this delay, and
A specific payment date, not general excuses.
Please understand that I am documenting everything carefully.
I expect your reply.

Update:
30-12-2015
I didn’t hear anything back from Winhero. They officially confirmed that they are not to be trusted. Please people dont play here!!!

Ze reageren niet op minn reactie terwijl ze weten dat ik gelijk heb. Gelukkig heb ik screenshots van alles gemaakt. Het zijn gewoon oplichters meer kan ik er niet van maken. Honderden euros laten spelen en wanneer je uit wil betalen komen ze met nonsens zodat je je geld niet krijgt.

Question because they ignore me by mail:

Why did you not close my account right away when i mentioned by myself i had 2 accounts? Why did you wait untill i made hundreds of euro's of deposits and made a withdraw?

An unreliable site. You can deposit easily, but the withdrawal process is questionable. The delay can last up to a week and the withdrawal is not approved.

They dont pay out

After depositing much no withdrawal

It's worth mentioning that the live dealer section here is one of the best I've encountered. The streams are HD and I've never had any connection problems. I play live blackjack mostly and they have so many tables available from low stakes to VIP.
It's easy to find a spot. The dealers are professional and friendly. The whole experience feels very premium. A great place to unwind after a long day.

Let me tell you this site is the real deal. I've tried a few others but keep coming back here. The layout is clean and i can always find my FAVE games. Sweet Bonanza is paying out for me LOL!😍

Terrible casino never plat here, impossible to withdrawl and terrible service scamers

Honestly speaking I was a bit unsure about trying a new casino but Winhero has been great. The selection of slot games is HUGE and i love that they have providers like BGaming. I ve had some decent wins and the withdrawal to my skill account was surprisingly fast.
Thumbs up from me.👍👍

Deposited with Apple Pay it was instant. Played some slots and actually won a bit. The withdrawal process was clear and I got my winnings without any fus. Will definitely play again soon.

The live roulette is IMMERSIVE. It feels like being in a real casino but from my own home. I tried the European roulette and the experience was smooth. No lag at all during the stream which is important.

Found all the top football events i wanted to bet on.
Very good odds

I had an agreement with winhero. For five weeks, the casino has not kept its end of the bargain.

The casino just tells me since weeks that there are ‚technical issues‘ to process the payment.
I can’t see any similar cases or complaints that a payment is delayed so I assume it’s a excuse.

If the casino refuse to be fair and does not fulfill his part of the bargain I need to make a complaint.