Wine Shop LanzaroteReviews 

524
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process and the excellent service, often highlighting the quick dispatch and efficient delivery of their products. Many appreciate the well-packaged items, ensuring safe arrival, and the wide selection of quality wines and gourmet products, especially those from Lanzarote and Tenerife. Reviewers are delighted to find products that are otherwise difficult to obtain, often reordering due to satisfaction with both the items and the overall purchasing experience. However, some people mentioned occasional issues with initial deliveries, such as broken items, though they noted that customer service responded effectively to resolve these problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight at finding and purchasing... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, fantastic,... See more

Order

Reviewers mention positive feedback about their order experience, highlighting the ease of the ordering... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent wines and other island... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found this company online as I was looking to purchase some wine that my husband and I love in Playa Blanca. Found it here and was able to easily purchase some. The ordering was very easy, the wine wa... See more

Company replied

Rated 5 out of 5 stars

It seems that Lanzarote wine producers can't deliver direct to UK due to EU export regulations. So good to find that it is possible to obtain the wines by another route. There's a decent selection... See more

Company replied

Rated 5 out of 5 stars

Second time we have used this company and no doubt it will be a regular occurrence. Chose our product and delivered within days absolutely brilliant service.

Rated 5 out of 5 stars

Fast delivery at a reasonable rate. After finding another gem from the Canaries while in Fuerteventura felt the need to order some, second time doing so. El Grifo this time and Amalia previously bot... See more

Company replied


Company details

  1. Wine Store

Information provided by various external sources

We are an online shop selling unique volcanic wines from Lanzarote in the Canary Islands


Contact info

4.9

Excellent

TrustScore 5 out of 5

524 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(524)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Customer Service

Couldn’t recommend ordering from Ollie and the gang enough ! Their customer service is next to none and nothing is too big to ask of them, They have an amazing selection on their website and will definitely ordering off them again soon !
Sean, Ireland

25 July 2024
Unprompted review
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks Sean for your fabulous review.
We're always here to advise and help with any issues as we're only a small team.
We hope you enjoyed your excellent Lanzarote wines.
Best wishes, Angela

Rated 5 out of 5 stars

Great customer service

I made a mistake while ordering, I emailed and my order was amended straight away. Delivery was very fast and impressively well wrapped. My experience was great from start to finish, I would definitely order again.

28 June 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thank you for your excellent review Geraldine, so glad we could assist you from start to finish.
We hope you enjoyed your purchase.
Best wishes, Angela

Rated 5 out of 5 stars

Amazing service

Amazing service - really fast delivery and delicious wine

25 June 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks Ian for your great review, we're really happy that your wine arrived quickly and safely, and you get to enjoy your delicious Lanzarote wine from the comfort of your home.
Best wishes,
Angela

Rated 5 out of 5 stars

Great service and the birthday boy was…

Great service and the birthday boy was extremely happy with his gift 🍷 Thank you

24 May 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thank you Leigh for your super review and excellent to hear your birthday gift was well received.
Best wishes,
Angela

Rated 5 out of 5 stars

I am impressed by their range

I am impressed by their range, service and how well the bottles are packed.

In my case Royal Mail delivered to the wrong address, the parcel was thankfully unopened and returned.

Ollie and Angela then sorted things out and got my parcel back ASAP in time for our celebrations here in the UK.

Highly recommended.

8 June 2024
Unprompted review
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks for your excellent review Bernard.
We're so pleased that your order got to you in time for the celebrations. We hope you had a super time.
Best wishes, Angela

Rated 5 out of 5 stars

Excellent service

We so missed our honey rum.When we were in lanzarote our Happy place!!! May I say this honey rum was much stronger.

16 May 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks for your great review and super you can sip on the Honey Rum whilst sharing Lanzarote memories.
Best wishes, Angela

Rated 5 out of 5 stars

Great Shopping Experience

This on-line shop has a nice range of Lanzarote wines. The ordering process is simple and the wines arrived quickly and incredibly well packaged.
I recommend.

13 May 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks Gary for your excellent review.
We hope you enjoyed your purchase.
Best wishes, Angela

Rated 5 out of 5 stars

Great service

Fast delivery 😁

5 May 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Thanks for your five star review.
We hope you enjoyed your purchase.
Best wishes, Angela

Rated 5 out of 5 stars

Yaiza

Great service arrived within a few days a great present for a very happy friend

14 April 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

That's super to hear Michael.
Many thanks for your review and great to hear your friend was pleased with their present.
Best wishes,
Angela

Rated 4 out of 5 stars

Fast deliver

Fast deliver, wines delicious but little expensive

7 April 2024
Wine Shop Lanzarote logo

Reply from Wine Shop Lanzarote

Many thanks for the nice review Paulina.

Regarding the price, we take your comment on board, but feel it important at the same time to explain some factors. The wine is more expensive than on the Island where it is priced after the latest increases from 18€ a bottle, even directly from a winery. It’s more expensive in shops.

For us, we have to factor in transport, 20% tax in the UK (versus 7% in Lanzarote) and also duty per bottle of GBP 2.67. Not to mention protective packaging. Even with this we remain cheaper than duty free in Lanzarote airport so we are working very hard to keep it within reach as we can.

Thank you again for your support. Best wishes, Angela

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