WineOnline.ca Reviews 

141
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We have been ordering wine from WineOnline.ca for quite some time now. Their email letters are very helpful if providing us the latest choices. Their website has a vast choice, quite often wines that... See more

Rated 4 out of 5 stars

Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a... See more

Rated 5 out of 5 stars

First time using WineOnline.ca Order process was smooth, and the driver called me this morning about 3 days after placing the order to confirm his delivery time. Wine showed up, all great. Very easy... See more

Rated 5 out of 5 stars

I have used Wineonline for the purchase of ~ 8 cases of wine over the past year. Their service is reliable. The wine selection, whatever the price point, is well thought-out. Special, offering good... See more

Company details

  1. Wine Store
  2. Food Products Supplier

Written by the company

Wineonline Marketing Company Ltd, was launched in May 2004 with the goal of making quality wines more accessible to wine lovers. Starting with the Ontario marketplace, we continue to take great pride in the quality of our products and services, and ultimately, satisfying our customers at every available opportunity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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4.8

All reviews

(141)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

helped to reduce shipping costs

I recently ordered two separate cases of wine within days of each other, and when I emailed wineonline.ca to request that they combine the orders to save on the delivery fee, they didn't hesitate. I appreciate that type of service and the promptness of their response.

25 January 2016
Unprompted review
Rated 4 out of 5 stars

Good Service. Adequate selection.

Good service. Received wine in a few days using the WineOnline free delivery system. Good selection of wines and competitive prices. Would like a "suggestions" column on their website so that we could suggest some possible wine imports. It's always nice to have alternative selections to those offered by the LCBO.

21 January 2016
Unprompted review
Rated 5 out of 5 stars

great wines

I love the wine selections and recommendations Deliveries are always on time. Great not to have to go out to purchase wines. Couldn't be happier with this company.

15 January 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic wine broker

Wineonline consistently provides excellent recommenations and reviews. I've been using them for years, and am very happy with the service.

12 January 2016
Unprompted review
Rated 1 out of 5 stars

empty promises

Ordered Dec. 23, promised 1-4 business days, Jan. 5, still no wine. Thanks for nothing.

5 January 2016
Unprompted review
WineOnline.ca logo

Reply from WineOnline.ca

Hello Tom,

Thank you for your feedback.

We did email back and forth about this order multiple times. I have pasted below the tracking info. Due to the volume of orders in the xmas season orders do take a few extra days. There was an attempted delivery within 6 business days of the order being placed.

The Item is ready for pick at.
Post Office

WASHAGO PO
3347 MUSKOKA ST
WASHAGO ON L0K 2B0

Tracking Number
7175913055406319
Product Type: Xpresspost
Expected Delivery : 2015/12/31
Updated Delivery : 2016/01/04
Delivery date changed : Item was received by Canada Post at a different location than expected.
Reference Number 1: 100015980
History
Date Time Location Description Retail Location Signatory Name
2016/01/04 AM WASHAGO Attempted delivery. Notice card left indicating where item can be picked up.
2016/01/04 AM WASHAGO Delivered
2016/01/04 09:41 WASHAGO Item available for pickup at Post Office WASHAGO PO
2016/01/04 08:04 WASHAGO Item out for delivery
2015/12/30 00:45 STONEY CREEK In transit
2015/12/29 22:02 STONEY CREEK Item processed
2015/12/29 16:42 ST CATHARINES Shipment received at originating postal facility
2015/12/29 11:01 TORONTO Electronic information submitted by shipper

Please feel free to contact us if we can be of further assistance.

Best regards,

Daniel Bick
WineOnline.ca

Rated 4 out of 5 stars

very accommodating

Staff was knowledgeable and offered insights on product. Very easy to work with and expedited product quickly and efficiently

4 January 2016
Unprompted review
Rated 4 out of 5 stars

First Class!

Ordered some great wine. Delivery happened within 1 week! I was very impressed and I have been enjoying the wine, ever since.

30 December 2015
Unprompted review
Rated 3 out of 5 stars

Very good customer experience, but...

I've ordered from here a number of times both online and by phone and they have always provided professional service and quick delivery. I was disappointed this Christmas when the wine I ordered was not available, but I wasn't notified until the fourth day after I ordered and it left me without enough time to order something else. I was sub'd a different case of wine for one of cases but the vintage case I ordered wasn't sub'd with a comparable case so I had to make an unplanned stop at the LCBO on Xmas eve. I understand that this can happen and with volumes probably much higher during the holiday season, it was just unfortunate that it had to happen to me. I would have appreciated being advised earlier of the problem.

29 December 2015
Unprompted review
WineOnline.ca logo

Reply from WineOnline.ca

Hello,

Thank you for your feedback. During this very busy time of year we always do our best in situations like this to make make everyone as happy and satisfied with our service as possible. I apologize that this happened and you were not 100% satisfied. Please feel free to reach out to us should you require further assistance.

Regards,

Rated 5 out of 5 stars

very impressed

I have only ordered once but was very impressed with the service. I had my wine in 3 days. Will definitely be ordering again.

29 December 2015
Unprompted review
Rated 5 out of 5 stars

Customer service

I am very impressed with customer service and quality of wines. Thank you for the good delivery service. Happy new year from my home to yours

Susan Freedman

28 December 2015
Unprompted review
Rated 5 out of 5 stars

Very good experience, overall.

Due to the busy Christmas season, we ran into some snafu's - first with pick up and then with delivery. But in the end, they made things right and I got the delivery just in time. Their recommendations we perfect for me and my gift recipients. Would recommend them to anyone.

26 December 2015
Unprompted review
Rated 5 out of 5 stars

Wonderful wine selection and timely delivery

Wonderful selection of wines, at a variety of price points. I found something for everyone! And new choices coming in all the time. Love being able to select wines I can't get in the LCBO and share them with family and friends.

24 December 2015
Unprompted review

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