A casa dos vinhos  Reviews 

I have no News about my purchase since 23/09/2026
Ignacio Sanz
629051254

I've been waiting for the goods for over 4 weeks. There has been no response at all to emails, comments, or WhatsApp messages.

I don’t have any information about my order, I try to contact with them and I don’t have any response…

Never received my order. Order +/- 5 weeks ago. Tried to get in contact via different ways, but didn't get any reply.. too bad :(

I never got the product i ordered, and you don’t answer the phone, or my mails that I’ve sent in hop of a tracking number. No help at all.

So a sad experience and a loss of 340 euros

Couldn't tell if the specific wine was in or out of stock-- my original search brought it up, but could not get confirmation. I navigate better at computer, but had started search & transaction with cellphone, seemed more complicated. I will be very, very happy when I arrive in my Grandad's town (A Guarda, across the Minho from Caminha, near Valença do Minho & Viana do Castelo) and friend Juanjo has received & is holding the wine for me!

In my initial review, i gave a one-star rating due to the shipping delay. subsequently the person in charge responded to my complaint and explained the difficult family situation they are facing due to health issues. We are all human, and in a situation like this, everything else must take a back seat.
That is why i have decided to revise my rating and hope that they can soon resolve the serious situation they are going through.

This seems to be scam.
I have paid for the Wine, but never recived it.
The phone and mail is not answered.
Stay away.

I have ordered 10 bottles of port wine 4 August 2026 for my wedding this Saturday. (order number: NJTPRQCSI)
Money was withdrawn and since then no communication and no reply as for phone calls / customer service.

I placed an order 22nd July. 50% of the order was shipped 3 August - I have yet to receive the remainder of my order.
I have send many messages via their internal system, also via their client external email address. I have received no replies or updates to date.
I have also rang their direct number a several times - but this just rings off the hook.
Shocking customer service.

Also still wait for my 6 bottles of red wine (€192 value)!

One month ago I ordered 6 bottles of wine and payed right away, but I haven’t see og heard form the wine!!

I ordered wine, paid it but never received it. Wrote them twice, never got a reply

Even after three weeks of ordering and paying, the wine has not been shipped. Support is not communicating, I have sent several emails and WhatsApp messages, no response.

Fast delivery and a beautiful assortment.

Update 31.7.26
After several very angry mails I have just received my 10 bottles but is still missing the refund for 2 bottles.

SCAM Company
Unfortunately I did not check Trustpilot before buying.
I have placed an order on the 13.7.26 and got an orderconfirmation immediately and the same day they have withdrawn the money.
I have still not received a tracking no. and its impossible to contact them by Phone, Email and chat.
Today is the 22.7.26

I have been a monthly subscriber (Discover Portugal's Wine Heritage Every Month) since December 2025. I have only received two shipments in the past seven monthly payments, so I am still missing five shipments. I have not received a response about the missing shipments. I am in the process of contacting the Portuguese police to file a criminal report in the near future. Could you give me an answer and avoid a criminal report.

Winehouse Portugal is a fraud website.
You order, they don't ship and if you write them they don't answer.
If you pay with PayPal you can have a refund.
After being refunded they write you that the order is ready to ship and you can pay by check.
Scammers.

Found exactly what I was looking for. The range of wines is impressive, and the prices are very competitive for the quality provided.

Great communication and quick delivery, they really value their customers, I'll be going back to buy more of their beautiful wine collection.

Lots of rare wines available here – I am really impressed. All my bottles came safely into my hands, the packaging was secure. A great place to purchase authentic Portuguese wines.