Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more
Really quick delivery. This is my third order of this English Sparkling Rose. It is just perfect for a Summer party. I have bought more for the said Summer party and hoping it will last until then. It... See more
Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 1 week
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Beautiful wine and delivered ahead of…
Beautiful wine and delivered ahead of expected date
8 April 2026
Unprompted review
Great experience with this company
Easy to use website. Good prices and comms. Quick delivery, well packaged. Wine very nice for the price.
9 April 2026
Fast, efficient delivery
Ordered a pack of three bottles of English Rosé wine. Arrived very quickly by courier and very well packed. Unfortunately the wine was quite bland, non descript and yellow colour, rather than the usual pink hue of Rosé. Disappointed with the wine but saw some other products on the website which I’m probably going to order.
9 April 2026
(Not) Going out of business ?
-- UPDATE ---
My emails were finally returned and they tracked down the shipment. Interestingly they were about to issue a refund when the package actually arrived. Two months late but i guess better late then never.
I understand that most of the confusion had to do with the winery and shipping firms itself and dealing with so many different producers must be hard. Ive updated my rating from 1 to 3 stars. I will give them another try.
--- original review ---
I purchased 4 bottles on 3rd of March, was supposed to be delivered that week. Got a message on March 19th about it being shipped. Late but ok. On April 9th its still not delivered.
Furthermore the phone number on their site is disconnected. Mail to their orders email bounces with technical errors on their side. The other email for support is unanswered.
Not really the experience Id repeat.
9 April 2026
Unprompted review
Reply from Winebuyers
Hi Omer,
Thank you for your review, and I’m really sorry for the experience you had here.
You’re absolutely right that your order took far longer than it should have, and we completely understand your frustration - especially given the communication issues you encountered at the time. That’s not the level of service we aim to provide.
I can confirm that your order has now been successfully delivered. The delay itself was caused by a courier issue outside of our control, but we take responsibility for the lack of clear and timely communication on our side, which we have since addressed.
We’re a small, family-run business, and while issues like this are rare, we take them seriously and use them to improve. Our support channels are fully operational, and we’ve made changes to ensure customers are kept better informed in situations like this.
If there’s anything further we can do to make this right for you, please feel free to reach out to us directly - we’d really appreciate the opportunity to turn this around.
Kind regards,
Winebuyers
Good value!
Good range of wines at very competitive prices. The website is easy to use, and the ordering process is straightforward.
The customer services team is very responsive, and the goods were delivered without any issues.
I would have liked to receive more updates while the product was being shipped, but overall a positive experience. I would recommend.
6 April 2026
Unprompted review
Excellent value for good wine
Excellent value for good wine. Shame about the lack of details of origin
28 February 2026
Unprompted review
Caroline answers my emails almost…
Caroline answers my emails almost immediately, always helpful and personable.
The wine is cracking good value and fizzes with fun.
Many thanks, Winebuyers, you’re great find.
31 March 2026
Unprompted review
Great deal
Wine arrived earlier than expected and very well packaged. Really enjoying what was an unknown sparkling wine - wish I had bought more at the price……..
31 March 2026
Unprompted review
A second review with an update on Winebuyers
Bought he 2 x 3 bottle packages at £47 each, with a claimed value of nearly £200 (which was huge), and while the wines that came through didnt match the possible value, they were interesting.
I was worried it was a scam business when no email response and I couldn't call them. While there was a contact number on the website it wasn't a working number but email sent to support did get responded too a little slow and then everything worked out.
I will buy again for the right offers, just feels like I got hiccups in their processes.
12 March 2026
Unprompted review
Very happy
Loved their unique offer, arrived quickly and great quality. Would recommend and use again!
30 March 2026
Unprompted review
great buy
my wine just arrived today have put a bottle in the fridge for tonight
quick delivery well packaged can mot wait to try
great buy
thank you
30 March 2026
Unprompted review
lovely English sparkling
Prompt service, lovely wine at very good value price
30 March 2026
Unprompted review
Yet to try the wine
Yet to try the wine, but would appreciate a bit more info about it on the label - "West Sussex" in print so small I needed a magnifying glass to read it hardly suffices!
26 March 2026
Unprompted review
Found you by accident on your website
Found you by accident on your website - you had exactly what I wanted - I ordered which was a simple task and it was delivered very quickly with updates of my order - all in all a very easy transaction.. will definitely use you guys again
Regards Mark
10 March 2026
Unprompted review
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