Windsor Fashions Reviews 

After reading the reviews I was regretting my decision on ordering from here. However, it took about 2 weeks to arrive (international order to the UK) and was thoroughly surprised with the fit and how lovely the dress looked!
The quality of the dress is really good, very soft lining and the sequins don’t fall off when I put the dress on (bonus!), with adjustable straps.
Will be ordering from them again !! :D

Could do with a cooling off period before shipping - appeared in a UK search and all prices in GBP - ordered boots as per UK size as nothing to indicate US. Contacted them within 12 hours (Sunday) to point out mistake (US size will be 2 sizes too small) - can’t do anything, have to wait for them to ship it half way around the world in order to send back. Seems like a real jobsworth response when you could just amend the order at the packing end. What a waste of time, effort and carbon footprint. When will I learn to check for reviews before using a website for the first time?! Mugged off. Can only hope they are decent enough quality to stick on eBay when they eventually arrive.

Please don’t use this company if you live in the UK trying to return items is impossible! Will never use again.

After waiting patiently for over a month now I still haven’t received my order. DHL customer support has told me that my delivery isn’t with them yet and I need to contact Windsor. I did and was given no help through customer support. All I want to know is where my order is and why it hasn’t come yet. US to UK shipping takes longer, but this is ridiculous

The dress looked lovely online.. however was very cheap and flimsy when it finally arrived. Arranged a return which cost more nearly than the dress did. Absolutely disgusted with the whole service

Don't believe the reviews. We ordered from Windsor on 12/5, it was with us by 24/5. Fit was perfect, colour deep and true. Yes, it is not a fully lined and expertly tailored dress - but you are not paying £300+ so your expectations should be in line with the price. We are very very happy with the dress, it looks stunning, and for <£80 excellent value. Recommend and would order again. Thanks Windsor.

After reading some reviews I thought "what have I done, my daughters prom is in a few weeks!" And we live in England. Two weeks after ordering it-it arrived! It's perfect. Just what we ordered and fits like it was made-to-measure. Would definitely recommend and would order again from you-thankyou. Victoria. 🙂

So after reading the bad reviews i was so worried about my dress not arriving. However, this was not the case! The dress is perfect and was delivered earlier than expected, which surprised me because i live in the UK :-).

The sizing guide is wrong on this website and when you try to leave a review it doesn't allow you. They take returns but charge double what they charge you to send the item out in the first place. I ordered a size small and it was tiny, even my 12 year old daughter couldn't put it on and she weights 4.5st

i was hesitant to order from this place due to the reviews being so mixed. the dresses were all really nice and such an affordable price, i ordered my dress for prom and i was worried it would come much later than it said and not leave time for tailoring. it came in a week!!! it even came two days earlier than expected which was a lovely surprise. i was able to track it the whole way. i ordered on the 11.05.23 and it came on the 22.05.23 although it was expected on 24.05.23 overall im very happy and excited to wear for prom (quality was also good and i can even wear no bra because material is thick but not too thick) i was also scared when i struggled to put it on so if your worried about that i would size up. i’m a xxs to xs and i ordered xs and i had to squeeze it over my head as it didn’t go over my bum, but that was only because the dress i got clings to you on the waist which i LOVE. no need to get it tightened. the only thing i have to do is shorten it as i’m 5 foot 🥲.

I have just returned my 3 dresses I ordered and have been charged £31.45 for the privilege! This is absolutely disgusting! The customer service email is appalling,I asked a question and just kept receiving the same response as if it was just a generic email being sent,which didn’t actually answer my question, I was offered a courier to collect the parcel from my home address but it would’ve been anytime between the hours of 9am-5pm! How does that work for people who work full time and are not at home??
Daylight robbery for the returns charge and based on that I will not order again!!!

Kept on cancelling my order with no legitimate reason,wasted my time whilst trying to look for prom dresses,would send me emails saying my order is confirmed and then its cancelled,when they said that it was because of a billing verification check but that doesn’t make sense because they took the money out of my card,customer service weren’t helpful at all and just wasted my time

This place is just the worst. I can't wait for my daughter to outgrow this store. My daughter texted me from school, thrilled that a prom dress she had really wanted was back in stock. I ordered it and texted her back right away that I had gotten it. Then, a minute later, I saw how long their shipping took and decided to upgrade to express shipping. The customer service representative told me this wasn't possible, but canceled my order and told me to reorder it. A second later, the dress had already sold out. I don't know why the customer service rep couldn't have told me that the dress was about to sell out. I don't understand why it wasn't possible to undo my cancelation, given their mixup. I don't understand how Windsor can be so efficient about cancelations, but totally incapable of adjusting shipping rates or warning me that a dress is in low stock. All this occurred in less than five minutes.
There should be some version of the Hippocratic Oath for customer service: first rule is DO NO HARM. If I had just not called customer service, or had at least not taken their advice, I could haven gotten my daughter the dress.

after ordering the dress i read the reviews and i was quite worried. however, my dress was dispatched after around two days and got here in the uk in just over a week! i also love the dress i ordered as i’m not a dress wearer but the dress will definitely make me comfortable for my prom in july. don’t let the bad reviews put you off as i’m very pleased

I was worried after ordering a dress and seeing all the bad reviews but the dress came in the expected delivery window and when I got in touch about tracking the parcel I received a quick response with another tracking link that worked. The dress is made of good quality fabrics and not see through and is as described on the website.

Excellent service. I live in Canada and visit New Jersey quite often. This is the second time I’ve been to the Windsor store in Bridgewater mall and the Sales representative Liz, remembered me and my daughter, which was a nice bonus on top of the great service we received from Liz and Camille. Thank you very much ladies!!

I order a free for my daughters prom and then saw the reviews so was really worried. However, I didn’t need to be. The dress arrived within a week and is absolutely beautiful. My daughter is really pleased. Thank you

after leaving an unsure review previously as i hadn't had any updates on my order- i have got to say i emailed windsors support team and they replied within the same day they sent me an alternative link to track my order and i can happily say my dress arrived on the set delivery date in PERFECT condition well worth the price in the end however its a shame i had to contact their help team to receive the tracking info

I ordered a promdress, but my order got cancelled with no explanation. And nobody answers me, and i didn’t Get my money back either. How is this webside Even allowed?????

Ordered a dress but took over a month to come then sent the dress back and only received half of the refund terrible company wouldn’t recommend.