Very disappointing experience with Windsor Piano School
I had a piano lesson booked for 10.20 saturday and travelled to the school as scheduled, only to find out when I arrived that the lesson had been cancelled because the instructor was unwell.
I completely understand that illness can happen unexpectedly. That is not the issue.
The problem is that the only notification I received was an email sent shortly after satırday midnight, just a few hours before the lesson from instructors personnel email. The email went into my spam folder, and no one attempted to call or text me despite having my contact details.
For a 10.20 appointment being cancelled at such short notice, I would expect at least a phone call or text to make sure the customer is actually informed. Instead, I made the journey for nothing and only discovered the cancellation after arriving.
Unfortunately, the way this was handled has left a very poor first impression, and I have decided not to continue with the lessons. I have contacted the school and requested cancellation of my booking and a full refund of the amount paid, which I am currently waiting for them to process.
I hope the school resolves the refund promptly and improves how last-minute cancellations are communicated to customers in the future.