My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
Company replied
I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
Company replied
I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
Company replied
Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I enjoyed trying the products I ordered.
11 June 2025
Reply from Windrush Bay
Hello Nicholas
Thanks for your feedback and glad to hear that you enjoyed the products you ordered.
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Hello CW
Thank you for your feedback, we do appreciate it!
Kind regards
Joanne, Windrush Bay
highly recommend especially if you live in an area where getting authentic Jamaican groceries is a struggle
reasonable prices especially compared to other online Caribbean food sites that charge way over double the price you pay in a shop . The bun i ordered was fresh and was demolished by my family with a day .
27 May 2025
Reply from Windrush Bay
Dear Niva
Thank you so much for taking the time to give us your feedback. We are so happy serve you in an area where it can be a challenge to get authentic `Jamaican groceries. Glad that you enjoy the convenience of delivery to your doorstep!
Kind regards
Windrush Bay Team
Excellent Products Excellent Customer…
Excellent Products Excellent Customer Services (Mel . Thank you for our chat and quick delivery ❤️
28 May 2025
Reply from Windrush Bay
Dear Peter
Thank you so much for your comments, we really do appreciate it. We look forward to your next order!
Kind regards
Windrush Bay Team
This company ars fantastic!!!!
This company are fantastic they have the foodstuffs that I love eating! Dasheen, soursop, breadfruit and they are fresh and yummy when cooked. Buying more this week coming. I found them online. As I'm sick of supermarkets foodstuffs and the process and ready-made.... I love the soul foods I grew up with and was missing them so much. Then by browsing I saw Windrush bay. 😍😍😍😍😍😍 I checked for Dasheen and YAY they have Dasheen!!! And cocoyam!!! Buying loads more this week though❤️❤️❤️❤️ and the service and communication is a wow!!!! I love the people!!! 😍❤️💞
23 May 2025
Unprompted review
Reply from Windrush Bay
Dear Ruth
Thank you for your lovely comments, much appreciated! We're so delighted that you have found us and look forward to serving you again soon.
Kind regards
Windrush Bay Team
Disappointed!
Your delivery service is excellent, and that’s the only positive for me at the moment. There were so many things that I needed, however, the majority of them were out of stock, which was really disappointing. The first time I shopped with you I brought a tin of Jamaica Pride ackee, which was the best I’ve eaten in a while. However, you didn’t seem to stock it on my second shop. The products that I bought have been good. My only gripe is that there are so many things out of stock.
26 May 2025
Unprompted review
Reply from Windrush Bay
Hello
Thank you for our comments as it helps us to improve our service.
At the time of your purchase there there some delays in the supply chain which meant that some products were not available. This is now being resolved and our stock levels are returning to normal.
Please note, we do not stock Jamaica Pride Ackee.
Kind regards
Windrush Bay Team
Shopping without frustration
Like all our shopping nowadays, this was online.
I was very impressed by the efficiency, they remebered me although I hadn't bought anything for a while.
I received my shopping on time. And because there were breakables, the items were very well packed.
Thank you for your splendid service.
13 May 2025
Reply from Windrush Bay
Dear Mika
Thank you so much for your comments, we are delighted to serve you again and look forward to your next order!
Kind regards
Windrush Bay Team
Onwards and Upwards keep on Rising.
I have always had fabulous service from Windrush Bay. The odd mishap with deliver was handle expertly professionally and resolved beautifully. Thank you. Great Service, Fresh and Tasty produce.
Long may your service continue. Much Blessings. ❤️
14 May 2025
Reply from Windrush Bay
Dear Olivia
Thanks so much for your comments. We know mishaps can happen but we are always aim to resolve them as quickly as possible.
Thank you for our continued support, much appreciated!
Kind regards
Windrush Bay Team
All the fruits went off a waste of…
All the fruits went off a waste of £33.00, will not use again.
13 May 2025
Reply from Windrush Bay
Dear Pat
Thank you for your feedback, as this helps us to improve our service.
We are sorry and disappointed to hear about the fruits in your box, especially as we always aim to ensure that the fruits are at their best before they go out to the customer.
For goodwill, if you do decide to use us again, please reach out and we can offer you a discount for your next box.
Thank you for supporting us, we do appreciate it.
Kind regards
Windrush Bay Team
Happy it arrived in good order and…
Happy it arrived in good order and fresh. Disappointed about the unavailable fruits were not replaced by other fruits. This has left me short change. I'd paid more for less 🙁
8 May 2025
Reply from Windrush Bay
Dear Hortence
Thank you for your feedback as this helps us to improve our service. Glad to hear that your order was received in good condition.
We explained in a previous email to you that the Fruit Only box contains eight fruits from the list of the fifteen fruits we offer.
We do state on our website that you get eight fruits and that we will send you what is available at the time when you place the order. You paid for eight fruits in the box and you received eight fruits.
Hope this is clear and apologies for any misunderstanding.
Kind regards
Windrush Bay Team
I purchase the fruit and veg basket…
I purchase the fruit and veg basket many times over the years. On this occassion I also purchased the Easter basket and was happy with the range of goods supplied. Windrush in my experience has always provided a good quality food.
14 April 2025
Reply from Windrush Bay
Dear AMW
We're delighted to hear that you were happy with our Easter basket and the quality of the food. Thank you for supporting us over the years!
Kind regards
Windrush Bay Team
An excellent fruit basket
I bought the fruit basket for a friend’s 65th birthday.
He is of Jamaican descent and really missed not being able to eat the fruits of his country.
He was really appreciative and grateful.
The fruits arrived beautifully packaged (photo sent) and delivered on time even though it was the Easter weekend.
He was impressed by the quality and variety and thoroughly enjoyed eating his gift.
I wasn’t aware the dragon fruit was from the Caribbean.
15 April 2025
Reply from Windrush Bay
Dear Lauren
Thank you so much for your comments. We are delighted to hear that your friend enjoyed our tropical fruit basket and was impressed by the quality!
Kind regards
Joanne, Windrush Bay
Excellent and prompt service
Excellent and prompt service. Very well packaged. Great choice! 5 stars plus
22 April 2025
Reply from Windrush Bay
Dear Malcolm
Thanks so much for taking the time to give us your feedback, we appreciate your comments!
Kind regards
Windrush Bay Team
Excellent service - 5 stars!
I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time. I love the convenience of home delivery. I have also purchased their food baskets for friends and family as a gift.....all have been well received.
25 April 2025
Unprompted review
Reply from Windrush Bay
Dear Sharmain
Thank you so much for your comments, we delighted and appreciate your continued support!
Kind regards
Windrush Bay Team
I was really impressed with my order
I was really impressed with my order. Windrush bay even email me to let me know when stock will be available for ordering. All my vegetables came well neatly packaged. Very good service. Thank you.
15 April 2025
Unprompted review
Reply from Windrush Bay
Deart Karriacou
Thank you so much for taking the time to give us your comments on our service. We are delighted to hear that you were impressed! Thank you for supporting us.
Kind regards
Windrush Bay Team
I received my order
I received my order, packed well and was secure.
I was informed by email that one item was missing and was refunded promptly.
Very good service. Thank you
15 April 2025
Reply from Windrush Bay
Hi Marjorie
Thanks for comments as it helps us to improve our service. We appreciate your support!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Hello
Thank you so much for your feedback; we are delighted with your comment about the quality!
Kind regards
Windrush Bay Team
Thank you very much
Thank you very much, for my order. Arrived on time. Vegetables are all very good quality and competitively priced.
23 April 2025
Unprompted review
Reply from Windrush Bay
Dear C Hodges
Thank you so much for your comments on our service, we do appreciate it!
Kind regards
Windrush Bay Team
Happy Easter bunny gift
Comprehensive collection of food items for an Easter basket as a gift. Delivered timely
17 April 2025
Unprompted review
Reply from Windrush Bay
Dear Anthony
Thank you so much for taking the time to give us feedback and we appreciate your comments!
Kind regards
Windrush Bay Team
This is the third Easter Hamper
This is the third Easter Hamper
Great quality the bun and the bread was delicious and fresh
And the rest of the hamper was great value
will buy every year
well done Windrush Bay
15 April 2025
Unprompted review
Reply from Windrush Bay
Hello and thank you so much for your lovely comments, and thank you for supporting us!
Kind regards
Windrush Bay Team
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