Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guitar emporium

Great guitar emporium. Fabulous service. Absolutely stunning guitars. Support this store. Brilliant independent retailer. Highest recommendation possible 👍

12 April 2023
Windmill Guitars logo

Reply from Windmill Guitars

Enjoy your new Eastman Joe! Thanks for shopping with us. #WG

Rated 5 out of 5 stars

Bought PRS Guitar

Good communication and item exactly as advertised. Very fast delivery and a fair price. Cannot ask for more. Pleased with the transaction and would use again.

10 March 2023
Rated 5 out of 5 stars

I’ve never felt so valued

I’ve never felt so valued and well looked after. I’ve made multiple purchases from windmill guitars 🎸 and won’t ever use another company. They look after you at every stage and always happy to help. What Simon (owner) doesn’t know about guitars isn’t worth knowing. A true gentleman and pure enthusiast

17 March 2023
Rated 4 out of 5 stars

All good

Website easy, quick service, items as described. Aok

1 March 2023
Windmill Guitars logo

Reply from Windmill Guitars

Many thanks for leaving us a review Robin #WG

Rated 5 out of 5 stars

Great Amp, Great Service

Easy ordering and delivered within a couple of days to mainland UK, very impressive service and Amp arrived well packed and in sound condition, Sounds great and in perfect working order, Will certainly buy from Windmill Guitars again, Not normally one for leaving reviews but great service deserves to be recognised,

7 February 2023
Windmill Guitars logo

Reply from Windmill Guitars

Thanks Nige! Get that amp cranked up and annoy the neighbours lol! #WG

Rated 5 out of 5 stars

Guild T-100d

Great shop, reasonable pricing, sound dude running it, good taste in guitars: not a pointy headstock in sight. Maybe there is hope for humanity after all.
A good reason to go to Bangor in itself.

5 February 2023
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for making the trip to come and visit our store. Enjoy your new guitar! #windmillguitars

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look