Wilton Wholefoods Reviews 

232
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Bought some jars of cherries in Kirsch. Very good price, good communication, prompt delivery and I must mention the packaging....... I have never had a parcel that has been so well and carefull... See more

Rated 5 out of 5 stars

Excellent products, the best. Delivery delays have been overcome as we received our order two days after placing it. Good value delivery charges, too. Will keep coming back for this quality and servic... See more

Company replied

Rated 5 out of 5 stars

I ordered from Wilton because they offer larger quantities and also the dehydrated onion flakes have no oil on them which was perfect for me. I will be ordering from Wiltonwholefoods.com again. Deli... See more

Company replied

Rated 5 out of 5 stars

The website search bar has returned so back to fast easy shop altho the archived orders no long have names of products just useless inventory numbers. At least can shop here again. Beware the pellets... See more

Company replied

Company details

  1. Nut Store
  2. also in
  3. Dry Fruit Store
  4. Spice Store

Information provided by various external sources

Shop powered by PrestaShop


Contact info

4.8

Excellent

TrustScore 5 out of 5

232 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(232)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Great to be able to order from WH Foods…

Great to be able to order from WH Foods again and get the things that we were running out of. Great choice of products and very easy to find a choose what I wanted. My order was processed and arrived very quickly. Especially liked the little note on the box from the lady who packed it. Will certainly be ordering again.

1 August 2020
Unprompted review
Wilton Wholefoods logo

Reply from Wilton Wholefoods

Thank you so much for your review. Your comments have made Kirstie's day!

Rated 5 out of 5 stars

Very satisfied customer

My sister in law told me about Wilton Wholefoods which l found very easy to order with a wide range of foods. I ordered one day and it was ready for collection next day, it was very easy to just go and pick the order up, the staff were very friendly l will be ordering again

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Great company

I found this website whilst trying to find some muscovado sugar which seemed to have vanished from all of the local supermarkets. I had to buy a few more items to make up the minimum spend but that was not a problem. The whole process was straightforward and the items arrived quickly. Thank you!!

21 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service and excellent product

I haven't been able to buy the chrystalised ginger from my normal shop due to covid-19. Found the website and ordered online. It was easy to order and the package arrived in a short time. Have tried other brands of this product but none match the Wilton ginger for quality and taste.

9 July 2020
Unprompted review
Rated 1 out of 5 stars

Rude, see review by Julie.

Took money from my card then asked if I was happy to accept a damaged glass jar of cherries. A series of rude and patronising emails followed when I tried to confirm that the authorised transaction had been properly cancelled as the transaction was still effecting my bank balance.

Response from business start by asserting that my account was inaccurate. More patronising customers. Not a business I would recommend.

2 July 2020
Unprompted review
Wilton Wholefoods logo

Reply from Wilton Wholefoods

Dear Sir,

That's not really how things happened. I asked if you would be happy to accept a perfectly intact jar of cherries that had minor damage to the lid. The tamper proof seal had not popped so I considered the item perfectly acceptable and just wanted to check before I sent it. The reason for this was that it was the last physical product in stock and I didn't know when the next batch would be available.

The card service authorises transactions and claims the money later the same day. At the time of cancellation, the money hadn't been transferred so the payment was voided. It is then up to the bank to release the funds from the authorisation. This normally takes a couple of days but it is nothing I have control over.

I am sorry if my emails have come across as rude. I certainly didn't mean them to be rude or patronising!

I'm sorry that this hasn't worked out. We are under a huge amount of pressure at the moment. We are running on a skeleton staff and are trying really hard.

All the best,

Dan

Rated 5 out of 5 stars

Reliable service and excellent quality products

I regularly order from Wilton and have been impressed by their reliably good service and high quality products. In my last order, I tried some new items - fruit muesli and muesli base. Both excellent - I will definitely be ordering them again, along with my usual dried fruits.

28 June 2020
Unprompted review
Rated 5 out of 5 stars

Great product, Excellent service.

I have just recently discovered this company while browsing online. I wish I had found them sooner. From now on I will be buying all my spices from them. Good quality product and great service.

25 June 2020
Unprompted review
Rated 5 out of 5 stars

Another delivery received ahead of…

Another delivery received ahead of schedule even during these difficult times, great to see a company giving you the choice of using recycled packaging and great that nothing comes with a load of unnecessary packaging. Perfect produce as usual, we've been a customer for over a year now and will continue to be a loyal customer.

6 June 2020
Unprompted review
Rated 5 out of 5 stars

Impressive customer service in lockdown!

I have always been impressed with the service I receive from Wilton Wholefoods (and, of course, with the quality of the products) but this time I was even more amazed. I ordered on Friday morning and the delivery arrived on Monday at lunchtime which, during the Covid-19 lockdown is very impressive.

24 May 2020
Unprompted review
Rated 4 out of 5 stars

DELIGHTED!

First time using your company. DELIGHTED! Did exactly what you promised.
Date and time spot on - promised between 11.02 am and 12.02 . Securely packaged and on my doorstep at 11.07 . Good quality merchandise. What's not to like? Will definitely be using again Tgank you so much . Sheila Boakes .

15 May 2020
Unprompted review
Rated 5 out of 5 stars

The most delicious dried fruit and nuts…

The most delicious dried fruit and nuts EVER! I was so glad they delivered once CV lockdown kicked in! I could not be without my daily dose of nuts.
I have been buying from the Saturday Salisbury market stall for 6 years, and I have yet to find produce equivalent in quality (or price) in any of the supermarkets, Waitrose included. I love how they are a local company, but ultimately, I would continue to buy from them, wherever I was. P.S. latest news- my 2.5yr old daughter is now hooked on their raisins too, lol.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Wilton Wholefoods 5 star review

I have used the online ordering for delivery and also ordering for collection in the past and both have been excellent.

This is the second time that I have ordered dried cranberries in the 11.34kg sized box the item was in stock and the cranberries are a good quality berry , not squashed or broken, delicious.
I also ordered a 5kg bag of desiccated coconut again a quality coconut and the smell, wow, looking forward to baking with it.
Even in this difficult time, Dan picked and packed and had the dpd courier deliver in a matter of days.
Thank you Dan as always a quality job.

20 March 2020
Unprompted review
Rated 5 out of 5 stars

I only ordered my list of product yesterday

I only ordered my list of products yesterday morning , I have received all on my list in under 30 hours,I live in Devon, not even Wiltshire.
I am very happy with my order. The quality of food is always good, delivery is always fast but this was really very fast .
i can now get on and make my Christmas cake
Thank you Dan .

19 November 2019
Unprompted review

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