We arrived late on BA2815 from Sharm on Saturday 16 May and met by Debbie G and her buggy. The help given weas incredible as she took us through customs, baggage and even directly to our taxi in the c... See more
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As a former employee, my mother was hospitalised for a PERFORATED BOWEL, PERITONITIS AND SEPSIS, she was in an induced coma and critical. When I explained this to my employer at Wilson james, th... See more
Michael, of Wilson James Company at Birmingham Airport organising Assisted Travel - I found to be extremely helpful. Can't praise this Gentleman enough. Splendid care given to me, both kind & courteou... See more
I fly from LHR on a regular basis, I require a wheelchair. I can honestly say without a doubt, this Company is a joke, They NEVER have enough staff, half the time the staff are surly or don't know... See more
Company details
Information provided by various external sources
Wilson James provides safe, secure, customer-led solutions to more than 300 clients across the UK and Europe, helping raise the standards for over 25 years.
Contact info
United Kingdom
- wilsonjames.co.uk
Personal thank you
REQUELT & MAHENDRA
THANK YOU !
Good evening
I am writing to express my appreciation to Requelt and Mahendra
Last week we were on a BA flight back to SA from London
It was delayed until 22:30
Then cancelled til the following morning
As I needed wheelchair assistance I had to wait in the Business class lounge
I was the last passenger to be fetched by Wilson James assistance
I was unbelievably lucky to have Requelt push me in the wheel chair
She realised it was almost 1 am in the morning and helped my husband who was struggling having just had knee surgery and obtained assistance with Mahendra . The two of them wheeled us to the City Lodge.
What an absolute pleasure they were
Kind
Efficient
Professional
Caring and
Fast and it was incredibly late at night
Please may I ask you to show them this letter of appreciation.
Thank you so very much Mahendra and Requelt.
Please let me know they received this feedback
Kind wishes
Jill and Michael Back ( grey hair and glasses)
11 October 2024
Unprompted review
I arrived back to Luton Airport from…
I arrived back to Luton Airport from Schiphol Airport Amsterdam last night and needed Special Assistance there and at Luton. Jennifer and Tom at Luton were absolutely amazing and caring. They both were fantastic for such young people who
genuinely cared about us and we laughed all the way from the plane to the arrivals hall. They both totally deserve so much praise and commendation and definitely need to given something to show how much we as passengers appreciate their care and kindness and their total respect for us.
Thank you so much Jennifer and Tom who
took us off the Amsterdam flight at Luton 19:20 Friday 11th October 2024.
Jackie
11 October 2024
Unprompted review
Company not worth working
Not worth wokring for the company internal discrimination, politics and harashment
9 July 2024
Unprompted review
Awful - no customer service
My (autistic ) son travelled today from LHR : Wilson James told us 10/15 minute wait for assistance. After numerous calls from BA, someone eventually arrived 10 minutes before gates opened - to collect another passenger. Thanks to the intervention of the superb BA supervisor , my son eventually got his assistance - after close to 2 hour wait!
28 August 2024
Unprompted review
My 94 year old Mother.....
My 94 year old Mother travelled today to Toronto.
This Company, are responsible at Heathrow for assisting passengers (wheel chairs etc) and getting them safely onto the flight
They could not have done a better job, perfect!
Thanks to Paresh and all his colleagues!
3 July 2024
Unprompted review
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