Wilson & Carter 

I purchased a pair of shoes from W&C very much under the impression they were a UK based company/store from the impression that their website gave. The first red flag was the transit time of the item, it was shipped almost immediately yet took approx 10 days to be delivered, indicating it was coming from overseas. When the shoes arrived they were nothing like the ones I had purchased, in fact they were hideous and very cheaply made, which I did not expect given the original price was £100+ and reduced to £50. I contacted them immediately to arrange a return/refund. Emily responded quickly but only with the option of a very small partial refund or a discount code for a future purchase and to keep the item. I responded advising I had no interest in keeping the shoes and wanted a full refund as per their 30 day return policy which is on their website. A further email offered me a 30% refund to keep the item and only then did they disclose if I did return the item it would cost me approx $50 in shipping fees. Their website is VERY misleading, there was nothing eluding to items being cheaply sourced and shipped from overseas or that the returns would be so costly to the purchaser. I have bought from such companies before but this information was disclosed before hand so I was aware that if I was not satisfied it would be at my own financial risk. In the end they left me with no option but to contact my credit card company and raise a dispute to which I received a full refund.

Delay in delivery so item was no good so asked to return dress
Got offered 10% refund then 20%….30% then finally 40% and keep the unwanted dress
If I return it at a cost of 50$ postage to china (thought the shop was in London) I would have to produce all relevant paperwork ,it would be thoroughly examined and if ok I would get a refund ….. this apparently can take several weeks , they are nothing better than a con company. I wish I’d of read the reviews

I am disappointed by my experience with Wilson & Carter and would encourage anyone considering buying from them to read the returns policy very carefully before placing an order.

I purchased clothing from the company believing that, if the items did not fit, I would be able to return them in accordance with their advertised returns policy.

When the clothes arrived, they did not fit. I contacted the company promptly to request a return and refund.

Over the following weeks I was asked to provide photographs of the items and the size labels, which I did. Rather than being given straightforward return instructions, I was repeatedly encouraged to accept alternatives, including a partial refund if I kept the goods.

I was eventually provided with a return address in China and advised that return postage would cost approximately USD $30–50 per item, meaning the cost of returning the goods would have been substantial in relation to their value.

I ultimately accepted a 40% refund because I did not feel it was economically sensible to pay significant international postage while still carrying the risk that a full refund might not ultimately be received.

This review reflects my personal experience. My advice to prospective customers is to understand exactly where returns are sent, who pays for international postage, and what the likely costs will be before purchasing.

Scam! Professional looking advertising is a complete fraud beware! DO NOT BUY.

Horrendous quality. Having read other reviews won't waste my time seeking refund...absolute scammers

The quality of these items are shockingly bad. They took ages to arrive and obviously come from china, so don’t let the London name fool you. They say no quibble returns but there’s no return address and you have to email them where they employ delaying tactics then just ignore your reply’s. Dont buy.

If I could give a zero star...i would. Contacted company to return/refund 2 dresses
Both were huge and looked nothing like those advertised.

Impossible to obtain a return address or RMA number.
Just keep receiving the same email asking for another dress size and monies to pay for postage. The 30 day return policy obviously isn't genuine.

Do not but from this company. It's a scam
They are not London based deliveries arrive from overseas.

Companies shouldn’t be allowed to portray themselves in the way this company does. Which is totally the opposite to how it performs. Taken far too long to receive order that I thought was coming from a UK location. Yet again it’s coming from China. I feel like a right idiot being fooled like this. Steer clear and I guess when this junk I was lead to believe was good quality arrives I’ll be further inconvenienced when requesting a full refund. Their website is so misleading

Absolute rip off company. Ordered a shirt, western style, denim. What came was nothing like what I wanted, shiny cheap material for Asia. Tried to get my money back but was offered 10% of cost and 20% off any other order. Like I will buy any more of their cheap tat. Held out and got 20% back but I would suggest you give this company a wide berth

Ordered 2 dresses 2 different sizes , dress didn’t suit , the will not get back to me to return the dresses

Same issue as all the other reviews on this site - items are not as described on website and are of exceptionally poor quality.
Whilst they state full 30 day money back guarantee and easy returns nothing could be further than the truth.
When you request a refund , they initially offer you a credit note or a 10% refund and you can keep the items.
When you refund this option they eventually offer up to 40% refund as a ‘gesture of good will’ and you retain the items ( which to be honest aren’t even fit to be used as dusters).
They try to discourage you return the items as the cost to return is apparently 30-50$ ‘per item . When I looked into paying the costs myself I could send items back for circa £25 - to china , but I’m convinced they would then try to say items not as originally sent etc so I’ve decided to go down the route of raising a chargeback request .
I can not say strongly enough DO NOT USE THIS COMPANY - it’s a SCAM

Trading standards need to look into this company as they are blatantly misleading clients on their website. On the website the sandals I bought look expensive and their goods are portrayed as high quality merchandise with a price bracket to match! Paid £38.50 for sandals that took 3 weeks to be delivered and upon receipt were cheap plastic. In fact another company in China are selling the exact same sandals for under £8.00. This company ship orders eventually but be warned, there is a massive difference in expensive quality goods being advertised versus the cheap goods being shipped/received by the customers.

I can not stress this enough. Do not order anything from this company.
Misleading marketing - your goods will come from abroad, they are not a London brand.
The items are cheap rubbish with bad sizing.
Dispite claiming easy returns all over their website, i'm 2 weeks in and still can't get a return address out of them, they'll do anything to make it too difficult. They've gone to incredible lengths to make everything as difficult as possible. I have no doubt they are trying every delay tactic in the book until im out of time.

Total scam, my mum received a cheap nylon dress supposed to be cotton/linen mix. Nothing like the photo and not allowing returns unless huge shipping cost is paid.

I would not give them one star. Their garments men’s shorts are utter garbage, material was thinner than the packaging and they do not want you to return products offering rubbish discounts. AVOID DO NOT USE

I wouldn’t even rate a 1 star, the dress we ordered was nothing like the website advertised. It’s made very cheaply and the dress was completely see through. Poor quality and very disappointed. Do not buy from here

Awful. Do not buy anything from this sham company. Despite proclaiming an easy returns process, it does not exist. The goods were very poor quality. Avoid!

Shocking service from the off - I placed one order for three items to find that two orders had been created for some of the items in the actual order i required . Contacting the co was woeful , automated e mails. Could not cancel an order even within 24 hrs of placing it , the tracking is shocking and the time it's taking to arrive is well over a week , I have repeatedly requested a cancelation but get an automated e mail that is of no way related to my request . The telephone number just rings out , no v mail , no contact at all -

I have been scammed. The item that arrived was of cheap cotton, was far too large. And return? Via China apparently. No London store. Heavy customs charge or another cheap frock at no cost or 15% off another purchase! Stay away. Does not even warrant one star

I wish I’d have read the reviews before placing an order. Shocking product, poorly made, nothing like the picture on the website, supposed to be linen and these trousers are 100% polyester.
It’s not worth the hassle of attempting to return them as they’ve come from China and I would probably have to pay a fortune to return them anyway. I have been well and truly ripped off - this is false advertising and this site should be shut down.