William Richards Reviews 

Really good experience from getting a quote to final fitting. Everything very clearly explained, very detailed quote. Very professional staff, helpful, informative. Care taken with furnishings & possessions. I have only taken off one star for the long lead in time but as this is a small company making bespoke products it is to be expected & in my case they delivered slightly ahead of schedule plus i was kept fully informed. Satisfied customer

We are very satisfied with the window installation. The company quided us through the Council procedure for Grade 2 listed properties. The workmanship was excellent and we would thoroughly recommend this company.

Our new windows and door are absolutely amazing! We were quite worried about trusting anyone with our period property after previous bad experiences but we need not have been concerned. Paul and Jordan did an incredible job. Paul made sure all the work was of the highest standard and the craftsmanship of the windows and doors is brilliant. Everything all tidied up as well. Will definitely be having more work done in the future and can highly recommend. Thank you all

We would like take the opportunity to thank you and your team for superlative work at our offices with the new sash windows. We have had superb service from the initial contact to the installation. All the staff have been incredibly professional and polite, the fitters were friendly, tidy and thorough with the installation. We are delighted with our new windows, they really make our office stand out and inside the rooms seem brighter. The windows bring great pleasure to all of us. We will have no hesitation in recommending William Richards to any friends, family and business acquaintances.

Over the past 2 years the team at Williams Richards have restored and rebuilt all of the sash windows and a bay window in our Edwardian house.
We have nothing but praise for the quality, workmanship and professionalism of the whole team.
Nothing short of 100% satisfaction will suffice and we feel that we are a valued customer who will never look anywhere else for our windows and doors. Next up are bespoke replacement bay/ French doors for our kitchen which we are very excited about. Phil and Steph

Absolutely first class service - highly recommend! Helped us at such short notice, thank you so much again. Sarah

I contacted WRSW in March 2021 as i needed assistance with changing the windows and doors in a listed building that was used for Offices. After meeting both Robin and Kieran i knew that we were in safe hands and they talked me through each step that i needed to follow with the council and also assisted with the planning application. After waiting for the planning application to go through i contacted Robin and we started looking at installation dates and the finer details. At this point we had gone from having one aspect done to two and Robin and Kieran got to work on producing the various parts and kept in touch with the timescales. Installation day came and Ryan and his team did not stop from the minute they got here and it had to be just right, they worked alongside myself for approx 5 weeks and perfection from this team was always at the top of the list. They were polite, hard working and professional at all times. Installation was completed on time and the return date booking in the diary to review any settling issues. I can't thank the team enough for making the building stand out from the crowd and also bringing its character back to life. Thank you from TBS.

We needed three sash windows replaced in our Georgian house and have been delighted with the work carried out by William Richards. From the first contact with Robin, followed by Kieran in the planning stage through to the fitters Ryan, Jack and Jordan the whole process was excellent. All staff were friendly, professional and capable and we will certainly use them again.

I have just had my huge Victorian sash windows refurbished and I could not be happier- the craftsmanship and finish is excellent in fact my decorator commented he had not come across so smooth and well repaired windows and they specialise in working on heritage buildings.
Ricardo and Paul were completely charming and very professional great ambassadors for an excellent company who have done a wonderful job - I highly recommend this company.

We have a Regency home in Cheltenham, when we bought it, it already had 5 aluminum framed, double glazed sash windows at the front, they were probably installed around 1986-ish, before the house was grade II listed.

I asked WRSW to install proper wooden framed, double glazed replacement windows. I originally wanted 1 glass pane over 1 glass pane (as per neighbouring houses on either side)
The listed building planning department advised that this wouldn't be permitted, and a 6 over 6 design would be the only sash approved.
They also believed that the wooden framed glazing bars (to support the 6 panes, would need to be substantial in width in order to hold the double glazed 'lights' (glass panels).
WRSW were extremely helpful in contacting the council directly and assuring them that the glazing bars were authentic in design, of the correct width and could still hold the double glazed lights.

When the work took place, they send a craftsman named Ryan, Ryan spent around 8 days on site, he was extremely easy to have around, respectful and happy to work quietly and importantly, taking care to minimize dust.
We can't recommend this firm highly enough, fantastic windows, great comms, lovely staff and beautiful windows at a very reasonable price.

What a wonderful company. From first contact with the lovely and informative Robin, then the amazing Kieran and then the wonderful Ricardo who has just fitted new windows in our bay window and 2 other rooms, we have been delighted. They are so professional, polite and have done such a good job we have booked them again to replace the sash windows in the rest of the property. Many thanks to all three and to the guys in the workshop who produced such quality windows, Katherine and Terry at Elmdon Lodge

Our three Victorian sash windows, and front door, at the front of our terraced house were in desperate need of replacement. The WRSW website persuaded us that this was the firm to contact. Robin, and then Kieran, made site visits and we were impressed by their friendly demeanours and their reassurance that the job could be completed successfully.

Steve who installed the windows and door was genuinely committed to the work and demonstrated great skill in overcoming the difficulties posed by a 150 year old building. We are so pleased with the results. No more draughts and the constant hum of traffic noise from the main road no longer audible. The new double glazed sash windows and the neatly fitting front door are a delight to look at and have made the house warmer and cosier.

Fantastic service and great communication throughout the whole process of making our new sash windows and restoring the old frames. The guys did a great job and we’re really pleased with the results.

Would thoroughly recommend the company for their professional service and skilled craftsmen to both make new, and restore existing, sash windows for a period home.

We have just had 7 sash windows refurbished in our home and would thoroughly recommend WRSW. From start to finish they were professional and completely trustworthy. The actual tradesman doing the work, Ryan, was a pleasure to deal with, expert at his job and treated our home with respect.

Excellent advice, service and fitting. Superb job. Thank you Robin, Kieran and Mark.

A reliable and professional service from start to finish - everything as described, on time and completed in full. Polite, tidy, great workmanship - would recommend

We originally planned to replace or repair some old single glazed sash windows, but were very pleased, when Robin came to visit us, to find that our old casement windows could be fixed too. In the end we opted for replacement rather than repair and are very pleased that we did. We also decided to have our rather tired looking front door replaced with a new oak one. We are delighted with the appearance of all the windows and the door and amazed by how much warmer and draught free our house is. The service we received was fantastic, with Robin and Kieran both keeping us updated with progress and ensuring we were happy at all times when the fitting was taking place. The fitters did an excellent job and were very pleasant and efficient throughout. We would highly recommend this company.

Excellent from start to finish

Very knowledgeable salesman. Gave options and prices

Accurate survey / report

Excellent quality hardwood sash frames. Heritage glass. Paint is sprayed on to a high quality finish

Quality fitting of the sashes and repairs to sills and frames

Great after sales service.

WRSW have just completed work on 8 sash windows, fitting four with new double glazed units and repairing the existing sashes in the other four. The double glazing is very discrete, you can hardly see it is there but it has significantly cut the noise from the road at the front of the house. WRSW carefully replicated details from the old windows when making the new units, an important feature as the house is in a conservation area. The other windows required a fair amount of TLC to bring them back to safe working condition and the joiner Ryan deserves particular credit for bringing the large bay window back from the brink. All the windows are now draught-free, rattle-free and looking very good - I've already had compliments from neighbours.
I always felt confident that the work was in good hands: Ryan and the team of decorators worked hard and efficiently (and tidied up after themselves!), Robin and Kieran kept me informed about the progress of my job, visited several times while the work was being done and did a final inspection at the end of the work. I am delighted with the final results and would recommend WRSW without hesitation.