Delivery was quick and very happy with the everyday trousers I received. Great service all round will definitely be purchasing again soon
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See what reviewers are saying
Saw a lot of these brand on TikTok and thought I’d order a tracksuit. £130 order placed soon approaching 2 weeks ago. Haven’t received any updates on dispatch or delivery. Have sent messages on instag... See more
Items did take longer than expected to arrive (approx 2 weeks) however after messaging on social media found out there was a delay in distribution due to bad weather and once it was posted delivered... See more
Riding a very fine line toward being an outright scam company. Ordered in late December and haven’t received anything by April. Contacted the seller multiple times and later to request a ref... See more
Company details
Written by the company
British fashion label.
Contact info
United Kingdom
- williamgiles.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 month
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Terrible Service and delivery takes 2/3 weeks +
Service is terrible, delivery times are shocking

Reply from William Giles
Took over a week to come
Took nearly two weeks to come. T-shirt labeled as 100% cotton feels and smells like polyester.
Ordered an XL and received a Large
Ordered an XL and received a Large. Tried to email to arrange a refund and have heard nothing back. Very disappointing.

Reply from William Giles
Summer Shirt
Delivery did take a few days but team were helpful and responsive on social media and I loved the shirt when it arrived. Would definitely buy from here again
My boy and I ordered the mystery gift &…
My boy and I ordered the mystery gift & he ordered 2 and I ordered 1. We both got the same top. He got the same top twice. The Tee is nice but we knew William Giles just give everyone their last bit of stock.
Amazing products from the mystery sale
Amazing products from the mystery sale. Slight hiccup with postage but they were helpful in sorting it out. Will Order again in the future 100%
Parcel delivery hasn’t been paid in full…
Parcel has been sent but the delivery that I paid for I need to now pay more delivery as the parcel hasn’t had enough postage paid for on it. So I have to wait longer and still hadn’t come through. Complete faff !
Haven’t received order which was placed…
Haven’t received order which was placed a week ago with 48 hour delivery
I was worried about ordering due to…
I was worried about ordering due to some of the reviews. However, my order came quickly, and the clothes are excellent quality.
I would order again
Great company to order from with…
Great company to order from with quality clothing.
Super quick delivery and great customer service.
Would definitely recommend.
Superb clothing
Superb clothing
Wear super comfy
Washes well
Delivered in days
Value for money
Absolutely great clothing
Absolutely great clothing ! I’ll be promoting it soon on my instagram
Same issues as everyone else ordered on…
Same issues as everyone else ordered on 11th December was told on 8th January will receive order within 2 weeks. One month after that and several emails and messages on social media was told will get a refund yet nearly another 2 months later still no refund even my bank have turned around and told me they can’t do anything. Absolute joke, don’t understand how the company is still running, disgusting service. Taking peoples money and not fulfilling orders. When I comment on there social media posts to ask for help or to state I am still waiting for my order still - they delete the comments. Disgrace.
THEY DONT GIVE REFUNDS
Returned my shirt as didn’t fit as expected, messaged them several times on email and instagram. Ignored every time haven’t issued a refund
I ordered in August still haven’t…
I ordered in August still haven’t received my order requesting a refund and awaiting reply sent numerous emails
Order number 6713
Would rate zero if I could
Would rate zero if I could, most unprofessional company ever! After waiting 3 weeks for my order and returning within a few days of receiving it, still haven’t had any refund 6 weeks later! After many attempts at contacting their customer service I have heard nothing back! Dont order from here! Vile company
Anyone there?
Hello,
Could ,someone look into this,please? I've sent some items back ages ago, I kept getting in touch with you, but no reply at all, I have the proof of postage and return to you,the parcel reached your Company on the 6th of January, order number 7890. Please, refund my items, thank you very much
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